Coconut Lane Reviews

2.4 Rating 69 Reviews

33 %

of reviewers recommend Coconut Lane

Company Reviews

Questions

Metrics

2.4

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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How quickly does Coconut Lane resolve customer queries?

Helpful Report

(6 months ago)

Greater than 33% of reviewers feedback is Coconut Lane resolves customer queries within an hour.

Helpful Report

(6 months ago)

92.31%

Industry Average

“ Excellent customer service from Coconut Lane. I ordered a Macbook Case in the wrong size and need an exchange by the weekend - they've already dispatched by replacement and have been super efficient about the whole thing. Oh and the Macbook Case is BEAUTIFUL! ”

- Abigail T

“ Great Customer Service from Coconut Lane. I accidentally ordered the wrong size phone case but I got in touch with them and within 2 minutes they had replied and sent me through the instructions to exchange it. On a side note - the phone case itself is amazing. Such a lovely matte finish - feels a lot more expensive than the £14 I paid. ”

- Sarah

Coconut Lane Reviews

Customer Service - Good