“This is a SCAM! I’ve ordered 2 sunscream from La Rosée and they sent 2 different product( see picture )they didn’t put the invoice into my parcel. The person who sent me is based in Kowet. They say it’s in France but it’s a lie. And the website is .uk !
I asked for a refund by email and they told me to send back the items to be able to go further. From Australia it’s so expensive I already paid 30$ to get my order that is WRONG completely. I lost 90$! Why should I pant again for their mistake!?
Don’t TRUST IT”
“Product ordered never delivered, just got an email 3 weeks later saying there were supply issues and they would credit the amount to my account. Requested refund instead by online messaging and got no reply, I also tried telephoning the customer service line only to be told it was "not available" (during UK regular office hours). Sadly looks like I have been duped into parting with my money by a sham company.”
“Customer Service is horrible. I have contacted CocoonCenter 6 different times through the Website and through Email and by phone with absolutely no response. I will not continue to purchase from them and will find another European location that actually responds to their customers.”
“Fiz uma encomenda e não me enviaram a totalidade dos produtos. Quando pedi para enviarem os produtos em falta ou para me devolverem o dinheiro dos produtos não enviados disseram que não. Que o valor teria de ficar na posse deles e só seria devolvido se eu fizesse uma nova encomenda. Esta não é uma empresa séria. É uma empresa fraudulenta.”
“Horrible customer service. I ordered an item that clearly was all written in ENGLISH as seen on their website. The invoice they sent me also had pics of the product, in ENGLISH. When we got the product(s) everything was in French, descriptions, instructions, ingredients, etc. When I emailed them, they lied and said it was in French. When I sent them pics of the product, they finally, after several emails, agreed to accept the return at MY EXPENSE of $90 shipping.. They would not budge. I will NEVER order from them again and suggest you do the same.”
“I thought boosting our income online would be a fun and profitable adventure, but instead, I walked straight into a scammer's trap and watched $946,000—meant for our new house—vanish like a magic trick gone wrong. Those days were a blur of confusion, heartbreak, and the overwhelming urge to scream into a pillow. Determined to recover the money, I fought through tears and feelings of betrayal, all while trying to keep my sanity for the sake of my kids and marriage. I reported the incident to every cybersecurity company, the FBI, law enforcement, and any legal professional who would listen, but my inbox was as empty as my bank account. Just when I thought all hope was lost, I stumbled upon L I N C O X R E C L A I M. Like a superhero swooping in at the last second, they restored my faith and my funds. Thanks to their amazing support, my spouse's money is back where it belongs, and I can finally breathe a sigh of relief.”
“This is the worst online company ever, their customer service team is useless and very rude. I ordered 2 boxes of a food supplement and one of them had a missing blister and they are saying that this is not true! I have asked for external evidence of the parcel weight to proof I am right. They have not provided this and refused to refund any money! They keep saying this is not true and the box was sent full, which I am really frustrated with. Please refrain from buying anything from this company, it is just awful!”
“Beware Before Purchasing From This Company
Review: I strongly advise against making any purchases from this company due to their irresponsibility and lack of customer support. My experience has been incredibly disappointing.
I ordered two Isdin eye creams, and upon arrival, one was completely dry and unusable. I reached out to their customer service and provided pictures of the defective product as proof. Initially, their response was promising—they agreed to send a replacement as long as I returned the defective item. However, their communication took a sudden and bewildering turn the very next day. They retracted their initial solution, claiming that the product I received wasn't sold by them, therefore refusing to provide any remedy.
This situation has left me with a worthless product and a feeling of betrayal and frustration. The company's refusal to acknowledge its mistake or offer a resolution is unacceptable. If you value your money and expect reliable customer service, I urge you to consider”
“I order 5 haute Avène
High
Protection
Tinted
Compact
SPF50
10g
(Golden)I never received it I paid for shipping and insurance I believed this is a fraud please reach out to me I need to know what happened to my product”
“My Experience with CocoonCenter: A Cautionary Tale for UK Shoppers
As a regular online shopper, I've encountered various experiences with different companies. My recent experience with CocoonCenter, however, stands out for all the wrong reasons. Here's my story and a word of caution for fellow UK consumers.
The Issue: Returning Items to France
The Unexpected Return Journey
I needed to return some items to CocoonCenter, which I initially thought would be straightforward. However, I quickly learned that all returns had to be shipped back to France. This wasn't a deal-breaker for me, so I proceeded, albeit at a steep cost - over £40 for the return shipment.
The Unforeseen Rejection
The real problem surfaced when my return was outright refused upon reaching France. This came as a complete surprise and left me baffled. There was no prior indication from CocoonCenter, customs, or the courier service that this could happen.
Lack of Communication
CocoonCenter: They didn't inform me about any potential issue with returns.
Customs and Duties: I was in the dark about any customs or duty requirements.
Courier Service: There was no heads-up from them about possible rejection at customs.
The Frustration of Being Left in the Dark
I was more than willing to cover any additional customs fees, but the lack of opportunity to do so was disheartening. The absence of clear communication from CocoonCenter or any other involved party made the situation worse.
My Advice to UK Shoppers
Consider the Return Policy: Understand that returning items to CocoonCenter means shipping them back to France at your own expense.
Be Aware of Customs Issues: There's a risk that your return might be refused due to customs, and you might not be informed in advance.
Prepare for Potential Costs: The return process can be costly, and there's a chance you might not be reimbursed if things go awry.
Conclusion
While CocoonCenter might offer a wide array of products, my experience as a UK customer was far from satisfactory. The lack of transparency and communication regarding international returns was a major drawback. I hope my story helps other UK shoppers make informed decisions when considering CocoonCenter for their online purchases.”
“Even though i saw bad reviews about this website, i have been a client for multiple years and everything has always been perfect for me. definetly recommending this website if you are looking for cheap parapharmacy products.”
“I bought some baby food containers, they were sent to me but, because of the carrier, they arrived after almost 2 weeks, broken, squashed and in a bad state.
I sent Cocooncenter 4 photos to get my money back and then threw it all away: it stank.
Now Cocooncenter refuses to refund my money because they say they should have photographed the packages one by one”
“Worst customer service I have experienced. They don’t want to take any responsibility. The courier Evri assured me I was still on time to change the final delivery address since they had the parcel in their depot still, but I would have to contact Cocoon Center- but guess what? Cocoon center was on holiday (French holiday though they sell to UK, weird), so by the time Cocoon customer service got back to me, they wash their hands and say they can’t help! Horrible service, rude service and especially NOT reliable!”
“They are terrible company. I ordered some products they have been late 2 weeks and then when I already cancelled my order they delivered it! Finally one of the items didn’t suit me, it’s just not safe. I asked to get the postal label to send it back, but they don’t send any postal labels, they expect you to pay for the parcel.
I send multiple emails to their customer services, but they do not even reply!
Stay away from buying anything from this terrible company. They would just give you stress and lost money and time.”
“This is a terrible company. I ordered some products in July and despite many emails and telephone calls have had no luck in getting my products. They refused to refund the money until they find out what has caused the delay but they never find out what happens. I would highly recommend not dealing with this company.”
“I received my parcel with a hole punched in the side of the box which had then been taped up. Instead of 8 tubes of shower gel, there were only 4. A rude arrogant customer services rep (Orphelie) wanted me to send photos, which I did, and then she asked for photos again as well as a copy of my driving licence/passport, and a handwritten note about what had happened! What rot! A handwritten note in this day and age? A copy of my driving licence/passport! This surely breaches data protection? I contacted my credit card company who will provide a refund for the missing items. When I emailed Orphellie and told her I had referred the matter to my credit card company, she just said "Thank you for letting us know about this - have a nice day". I am truly astounded. This is the worst customer services I have ever come across.”
“I am surprised to see so many bad reviews. I'm ordering from them a lot. Quality products, very good packaging, only once experienced delay but dealt with it easily. Certainly will order more.”
