“Bought the rimless straight edge 14g portafilter basket to increase my usual 11g single shot. Put 14g into the new basket and the shot ran like water. I sent an email for advice/support and the response was completely unhelpful as it was suggesting that I may be underdosing a 14g basket even though I told them I used 14g (measured on my digital scale). I’ve already got an 18g basket which I use for double shots so why would I need a 14g basket which needs more grinds?.. Waste of my time & money.”
“Coffee parts has been fantastic for me - not only did I buy my Rocket espresso machine with matching grinder and accessories from them, I use them for consumables and spares and am impressed by their range and ease of transactions. They are real professionals in their field with an excellent service attitude - highly recommended!”
“Great products, absolute rubbish customer service. After waiting for my items for weeks I contacted them and I get a reply saying "Not sure what happened, item has not been sent" No clarification on if they sent it after that comment was made. Items received a week later, can't knock the product but I will not be ordering again as customer service makes a company.”
“Great range of products and very quick turn-around. I've been using CoffeeParts for years as an amateur coffee snob to source parts for my equipment or new toys to try in the endless pursuit of the 'god-shot'. Highly recommend them.”
