Coggles Reviews

"Do not buy from this company. Their returns process is a shambles and I am still waiting for refund from a parcel retuned on 11th Jan. I have emailed, sent tracking info, had confirmation it was being processed on 30th Jan and would be back in 5 days and still nothing. Disgraceful service. I will post daily until I get my refund to warn others, this should not happen!"

"Do not buy from this company. Their returns process is a shambles and I am still waiting for refund from a parcel retuned on 11th Jan. I have emailed, sent tracking info, had confirmation it was being processed on 30th Jan and would be back in 5 days and still nothing. Disgraceful service. I will post daily until I get my refund to warn others, this should not happen!"

"I ordered an item less than 24hours ago.\r\nSent a message to change it from L to M. Item was not dispatched. They could not help me. Message advised to ask for a refund as item not dispatched. Waited 1 more hour in online Queue to chat. Got through then on new attempt. My account shows that item has not been processed. Over the chat I was informed that it actually is dispatched but on my account it could appear after 24 hour with this update. \r\nDoes not sound credible. \r\nSo I can\u2019t get a refund but I will get to send the item back for free. \r\nI\u2019m reading other reviews and I wish I never ordered this item as it sounds that it may not even arrive and there is no point to send it back as it will probably not be acknowledged."

"Return stuck with them for 4 weeks.\r\nReturned the shoes as the website stated that the were a UK 6 but the delivered shoes were clearly marked as a US 6 and even though the shoes were returned within 48hrs in the exact doubled boxed packaging that was supplied, Coggles are now saying that the goods were returned damaged. Thankfully I paid for next day signed for so at least I had proof of posting and receipt. I can definitely see a pattern with this Company I will never use them again."

"I made a return 45 days ago, they posted the item on their site again and have not received my refund. I've been back and forth with coggles and all the emails have the same answer: we are checking with our warehouse if they received the item, we will have an answer for you in 48 hours. Well, 48 hours came and went a dozen times over. How can they resell it on their site and still need to hear from their warehouse? I even asked for the item back , but I'm not being serviced in any way. Never had such an experience anywhere."

"I made a return 45 days ago, they posted the item on their site again and have not received my refund. I've been back and forth with coggles and all the emails have the same answer: we are checking with our warehouse if they received the item, we will have an answer for you in 48 hours. Well, 48 hours came and went a dozen times over. How can they resell it on their site and still need to hear from their warehouse? I even asked for the item back , but I'm not being serviced in any way. Never had such an experience anywhere."

"On the 1st July I bought axel arigato trainers from Coggles. When I received them I noticed discolouration on the back of the right side trainers. I informed them of the issue which they then told me to return the trainers in order for a replacement. I returned them I had to wait over 2 weeks to receive my replacement. When I received my replacement I noticed they had actually sent me the exact same pair with the discolouration. I contacted them again to tell them they had sent me the discoloured pair rather than a new pair. They told me to return it back to them so they can replace it with a new pair and they would also give me \u00a310 back as an apology for sending the same pair. I sent the trainers back to them, I contacted them today via live chat to ask them any updates on my replacements and when I will receive them, the lady told me that they were out of stock and that they won\u2019t be able to replace the trainers for me only refund me! I made it clear to the lady I was chatting to via live chat that I am extremely unhappy about this and she couldn\u2019t care less in fact she even ended the live chat with me! So rude! I am yet to receive my refund! This company is so awful and such time wasters! The experience I have had from start to finish has been terrible! I do not recommend this company at all and I advise everyone to not purchase from Coggles."