Coggles Reviews

Name: Coggles
Address: Meridian House, Gadbrook Park, Redruth
Rating: 1.33

1.3 Rating 178 Reviews

8 %

of reviewers recommend Coggles

Company Reviews

Questions

Metrics

1.3

Based on 178 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 249 5020

Email:

info@coggles.com

Location:

Meridian House, Gadbrook Park
Redruth
CW9 7RA

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Coggles 1 star review on 20th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be wary if you have to return something. They claimed they hadn't received it until I could prove they had. Luckily I had kept everything so was able to prove they had received it. Wouldn't use again.”

Helpful Report

Posted 2 years ago

“Order a pair of expensive sunglasses, they arrived promptly and in good packaging, unfortunately they weren’t up to the standard I expected so contacted the for a return label, it seems like I’m just talking to a computer that asks the same question over and over and I’m getting nowhere with it. Shoddy or none existent after service seems to be the theme here, very disappointing 👎👎👎👎👎”

Helpful Report

Posted 2 years ago

“I ordered a bag and the delivery was very quick and the website easy to use, however, it was too small for what I needed. After searching for a returns form and coming up short, I googled it and found that you needed to call. Herein began a series of calls, where the people were perfectly nice but the process was beyond ridiculous. The first call I was told they would email me a returns slip and I had to pay for their courier as they wouldn't guarantee anything via Royal Mail. I receive the email to pay for the courier through Paypal, but I don't receive the returns slip. Second call a number of hours later they send the returns slip. The next day the courier is supposed to show up but doesn't. I call, they apologise and say it's scheduled for next week. Next week, no one shows up so I call again and they say it shows a failed pick-up. When I probe further it turns out their courier service doesn't go past the first floor of a building (my company is on the 11th, where they delivered it to) so they won't pick it up. They also won't call when they're downstairs as they use their own phones. I can't leave my package on reception downstairs as they service a whole building and can't guarantee it. They say they can give me a one hour slot, but I have a meeting. There are so many companies whose office is a floor of a building that this should not be an issue (and never has been before). I say to scrap their courier and I will send it using Royal Mail (which was perfectly fine and arrived in 2 days, thanks, Royal Mail) but can I get refunded for the courier. Apparently I shouldn't have been charged for it, although I had. I was told to email screenshots to show this, which I did. Three days later, no reply. I send again, three days later again, still no reply. I have to call again to get this refunded. Once things get going, it's quick, and the customer service team are very friendly - I can't fault them - but the process is ridiculous, and forcing someone to use a courier service which can't even courier is beyond the realms of sensible. I would never use this service again because online shopping and returning should be easy.”

Helpful Report

Posted 8 years ago

“Returned goods on and they were received by Coggles on 5 March. Chased refund on 19 March and they confirmed that the payment had been requested and I would receive it within 5 working days. Didn't so chased again and they asked me to give it a couple of days. Called today and the guy I spoke to checked with Finance, who had "overlooked" it - not have to wait another few days. Enjoy the Easter weekend with my £250, won't you Coggles!”

Helpful Report

Posted 9 years ago

Coggles is rated 1.3 based on 178 reviews