Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packaging was nice, good range of products and great value for money. Wasn’t too sure on the scent of the hair perfume, I personally prefer more botanical smelling.”

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Posted 5 years ago

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Posted 5 years ago

“Je suis française et je commande spécialement des boxs anglaises car elles sont exceptionnelles comparées à celles de France Là box de ce mois ci est juste fantastique ! Des produits full size et une packaging magnifique ! Cela est très luxueux ! C’est d’ailleurs pour cela que je reste abonnée à vous ! Toujours surprise et ravie des produits”

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Posted 5 years ago

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Posted 5 years ago

“I love how Cohorted delivers quality products to me every month. May contents were amazing. If you are a hair freak like me and love your hair to look just beautiful and smell beautiful to - Show products are for you. Also the show body oil looks amazing on ny freshly tan body. Thank you Cohorted and Show”

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Posted 5 years ago

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Posted 5 years ago

“Quality, beauty and lovely! Always with the best...”

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Posted 5 years ago

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Posted 5 years ago

“The buds of May were truly alive in the dazzling hair care box. My first parcels of treats did not disappoint and have truly helped my lock down locks. From the Sublime repair mask to the silky body oil I feel like a reborn rose. Thank you.”

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Posted 5 years ago

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Posted 5 years ago

“Really good box, packaging was amazing, real luxury”

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Posted 5 years ago

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Posted 5 years ago

“This was my first box and I was plenty surprised to see a box of full-size products. I’ve previously had another beauty box and found them hit and miss. Being my birthday month I thought I would treat myself to a luxury box and luxury I got Beautifully packaged and good delivery service. Can’t wait for next months!”

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Posted 5 years ago

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Posted 5 years ago

“Amazing! I did my research to find the perfect monthly subscription box, I’m so glad I went with the top rated choice! Every month it’s like Christmas!!”

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Posted 5 years ago

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Posted 5 years ago

“I've lost exactly 174.24 Euros. I am now cancelling my subscription. I haven't received my March, April and May boxes. I contacted Cohorted and they haven't been able to provide a single reference number I can use to check with my postal service. They said they would send an extra box, never arrived either. It's embarrassing that a box that costs almost 60 Euros doesn't have tracked postal service. I have been subscribed for over 2 years and when you get your boxes it's really great. But if you don't live in the UK, DO NOT subscribe. See my unfulfilled orders in the picture.”

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Posted 5 years ago

Good Afternoon, Thank you for your feedback, a customer service agent replied to you on 17/04, we are currently waiting on a reply to see which shipments have not arrived with you so this can be resolved. We look forward to hearing from you soon.

Posted 5 years ago

“When I received my first box it was quite nice and their was nice products but it wasn’t for me and so I cancelled. The website did not work effectively to cancel this and I received really poor customer service. I was assured my subscription was cancelled but still took another payment and sent me a box. Conversations over email seem to take forever, are not concise and avoid answering questions. Charged twice for one month and still awaiting refunds, Not great service”

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Posted 5 years ago

Good Afternoon, Thank you for your feedback, this is currently being investigated for you.

Posted 5 years ago

“Espectacular! Recomendable por su calidad”

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Posted 5 years ago

“This company is absolute garage. Stay away at all costs.”

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Posted 5 years ago

Good Afternoon Julie, We are very sorry you feel this way about us. Please contact Customer Services and we will resolve any issues you may have.

Posted 5 years ago

“After a few emails chasing up support to resolve an issue of sending the item to the wrong address, I finally got my box! It was missing however the Anastasia palette :(”

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Posted 5 years ago

Thank you for your feedback. We are very sorry that you replacement was missing the ABH palette, this was substituted with another item of the same value.

Posted 5 years ago

“Update following my previous review. I can confirm that following a few weeks of frustration and very little support from Cohorted customer services, one of Cohorted's managers has intervened to resolve the issues I was facing. As described in my prior review, I had paid for and not received two beauty boxes and had received numerous unclear, misleading and unhelpful responses from Cohorted customer services. My issues have now been resolved and the standard of assistance really has been excellent, it's just a shame that it took so many messages and complaints to get to this point. If only all dealings with Cohorted could be to such a high standard. I have changed my review score to 3 stars to reflect my overall experience as a long term subscriber. I will consider resubscribing in the near future.”

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Posted 5 years ago

“Excellent quality, loved my first box”

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Posted 5 years ago

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Posted 5 years ago

“Received abh make up which made me extremely happy but the rest of the products where a let down”

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Posted 5 years ago

Thank you for your feedback. With Cohorted being a beauty subscription box, we understand naturally that not every single product will be loved by each individual customer. We do offer a returns service, where you are able to return the beauty box unused for a full refund.

Posted 5 years ago

“Best beauty box 😍”

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Posted 5 years ago

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Posted 5 years ago

“I like brands that are high end and this box has all those brands. It’s very good value for money. It’s a perfect surprise and your guaranteed to buy at least one product you love each month from that brand. I love it personally.”

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Posted 5 years ago

“Excellent value for money-really loved all of the products and look forward to receiving my next box!”

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Posted 5 years ago

“Very nice box, it was the first one and I liked it very much. I can’t wait for the next ones.”

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Posted 5 years ago

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Posted 5 years ago

Cohorted is rated 4.2 based on 2,463 reviews