Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,465 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value for money-really loved all of the products and look forward to receiving my next box!”

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Posted 5 years ago

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Posted 5 years ago

“Very nice box, it was the first one and I liked it very much. I can’t wait for the next ones.”

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Posted 5 years ago

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Posted 5 years ago

“They always send a variety of interesting products. Typically it’s one month skin/hair care and the next month makeup. Always excited when it arrives!”

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Posted 5 years ago

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Posted 5 years ago

“I have been subscribing to Cohorted since January and have genuinely loved all the boxes. April’s was my favourite though 😀😀 always a good variety of good quality products/ items and decent sizes too! I get very excited every month looking forward to my box of treats!! Cannot recommend enough”

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Posted 5 years ago

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Posted 5 years ago

“Well I never received it. Changed my address in March and got confirmation from cohorted it had been changed. My box was sent to old address and I still haven’t received the tracking details of the replacement that was sent last week. It has taken multiple emails and Instagram messages and the customer services which are usually on point have been a little disappointing this time. I just wish someone would atleast process my refund.”

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Posted 5 years ago

Thank you for your feedback. A replacement was dispatched and delivered to your correct address, if you would still like a full refund, please return the unused box to us and we will process a full refund for you.

Posted 5 years ago

“Amazing customer service Lynne who I dealt with was very thoughtful, kind and considerate. My issues were dealt with efficiently and quickly. Sometimes things go wrong but with good customer service and a positive outcome I will definitely stay as a customer. Thank you Lynne”

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Posted 5 years ago

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Posted 5 years ago

“I LOVE IT - or my wife does. Gave it as a Christmas present that keeps om giving ;). Always high quality products. Happy wife - happy life!”

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Posted 5 years ago

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Posted 5 years ago

“Please avoid this company. I've been a subscriber with Cohorted since 2016 and have overlooked the numerous late deliveries, month's where certain products advertised had to be replaced with cheaper alternatives and generally poor customer service for nearly 4 years but now it's reached a new low. Cohorted have charged me for March and April however no beauty boxes have been received. I've asked multiple times for confirmation of when they will be received however each time I'm told they are a day or two away but they never arrive. I've now cancelled and requested a refund however I'm not very hopeful I'll ever see my money again. Charging customers for boxes and not sending them is a disgrace. What a disappointment this company turned out to be. AVOID”

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Posted 5 years ago

Hi Chris, We are very sorry to learn about the issues you have been experiencing over the past few months, we take Customer Service very seriously and this has now been passed to our Office Manager who will be in contact with you directly.

Posted 5 years ago

“I started my subscription on December and got my first box on mid January and after that I cancelled my subscription. I was charged two times, but I only received one box and never got a refund. I waited for almost two months for them to send the other box but nothing happened. Now I've send many emails asking a refund for the second never received box, and the customer service is awful. Also the box that I received, missed three expensive products, with only one (much cheaper) replacement. Now they're claiming that they send two boxes, even though I never got a shipment confirmation email. Also the replies take too long. Don't buy from Cohorted!! Very bad customer service and they are trying to make people give up on the refunds by being difficult!!!”

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Posted 5 years ago

“This months beauty box is not great. I’ve been with cohorted for 7 months and all of the beauty boxes have been excellent with top quality luxury brands & products. I feel this months is definitely not luxury, yes there’s a couple of more items than usual but it’s more on the same quality as other beauty boxes currently on the market which are priced at a 1/3rd of cohorted boxes. Had I known of the products in this months, I would most certainly paused my subscription for this month :-( Very disappointed!”

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Posted 5 years ago

Hi Annette, We are very sorry to hear you are not happy with your Beauty Box this month, with Cohorted being a beauty subscription box, we understand naturally that not every single product will be loved by each individual customer. We do offer a returns service, where you are able to return the box unused for a full refund, to the return address found on the label on your box,

Posted 5 years ago

“Worst customer service you will ever experience. My advice don’t ever bother getting a subscription. Worst customer service I have ever experienced in my entire life. The quality of the boxes when they do turn up is great but the chances of that happening and not having to chase for months is slim. I have been chasing a box since the 18th a February. One I have already been charged for. Ridiculous. The CS team tell you it’s on it way here and there but usually just to pacify you.”

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Posted 5 years ago

“The only reason I am not giving Cohorted 5 stars is I didn't get me February box until March 13. But once received the February box was awesome. A great selection of high end hair and skin products that I can't wait to try. Hopefully I won't have to wait so long for the March beauty box”

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Posted 5 years ago

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Posted 5 years ago

“Cohorted have great customer service and they dealt with my query effortlessly,super value skincare and cosmetics delivery was quick and packaged expertly.Cohorted are a great go to site for everything the a girl that loves wonderful skincare and makeup can access now......go..”

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Posted 5 years ago

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Posted 5 years ago

“I haven't yet ordered it, but my friend receives it and I love all the products in it. It's as if it was custom made for me.”

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Posted 5 years ago

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Posted 5 years ago

“Does anyone know if Cohorted give tracking number? They are responding vaguely to my queries but not giving any tracking number. I am very uncomfortable with their way of doing things. Seems shady to me. I have already paid 102 Pounds for 2 boxes and have received nothing.”

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Posted 5 years ago

“This wowcher cohorted box is a joke after waiting forever to receive after loads of unanswered emails it finally arrived today ,I through after all this time it was worth the wait but was i wrong ,one item was ok but the rest you could buy better in poundland luxury beauty box my eye... oh just remembered the box was damaged”

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Posted 5 years ago

“Ordered a beauty box online via Wowcher.. supposed to be delivered over a week ago.. emailed customer service to get an update (as is a valentine's Day gift) and not had a reply except a generic email reply to say someone will contact me within 24 hours..3 days later and no contact nor reply to a second email I sent.”

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Posted 5 years ago

“I was a little disappointed as this was my very first Cohorted Beauty Box and I did not receive the BYBI Plumber Lip Balm or the Show Beauty Texturing Spray as outlined in the Cohorted January booklet. I am looking forward to trying the lip mask and the Sachajuan Hair repair. The Jaclynn Hill eyeshadow palette had too much reds, but I may be able to use as blushes instead.”

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Posted 5 years ago

Thank you for your feedback, Marion. If you haven't already, please contact our customer service team at customerservice@cohorted.co.uk and we can look into your issue for you.

Posted 5 years ago

“The best Beauty box 😍 i am so in Love ❤️❤️❤️❤️”

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Posted 5 years ago

Thanks for your feedback, Iza.

Posted 5 years ago

“Overall I enjoy the boxes but my January box was quite disappointing. The items are more from budget brands and this is the second eye shadow pallet in a row. Hopefully feb is better or ill be deciding on if I want to continue receiving the boxes.”

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Posted 5 years ago

Thanks for your feedback. We're deeply saddened to hear you weren't entirely satisfied with your January Edition Beauty Box. It's only through reviews like yours that we can improve the quality of future Beauty Boxes. I have passed your feedback onto the rest of our team. However, we're certain you'll love your February Edition Beauty Box just as much as we do.

Posted 5 years ago

Cohorted is rated 4.2 based on 2,465 reviews