Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

“Judging all the high end products that appear on the website vs what was delivered in my first box in November I feel quite disappointed, Other than the Lancôme creams (2 small 5ml bottles - just like the free samples given away in department stores which don’t require a £35 purchase) I did not recognise the other brands ... the full size hand cream was the only reallydecent item in the box. Not as impressed as I thought I would be, hope that the December box makes me change my opionion, Cohorted it supposedly meant to stand out in comparison to other beauty box’s - currently I’m going to rate this on par with glossybox which comes at a fraction of the cost.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave this feedback. At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk

Posted 7 years ago

“I Like the quality of the products and the make-up. Unfortunately I expected more for the price as I’m sure some items can be found cheaper than stated”

Helpful Report

Posted 7 years ago

Hi Thank you for taking the time to leave this feedback, we are sorry to hear that you are unhappy with the price of our beauty box. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk

Posted 7 years ago

“Prompt delivery, lovely packaging, nice and sturdy.”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Delivered on time and included new brand items”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“By receiving a box that is a surprise.”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“This is the first box that i've received and i enjoyed the style of the box and the delivery was good. Very professional. I like the blusher that this months had, it seems very nice but low key, nothing too stand obvious when you're wearing it.”

Helpful Report

Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“This wasn't the best box. Mainly I don't feel as if the products performed very well. My favourite thing from the box is the Ciate illuminating blush, and my least favourite product was the lip combo. It didn't work well for me at all. Colour did not go with my skin tone and the feel of the gloss was horrible. No use to me at all. The contour pallete was okay, but not many shades for my skin colour and seemed to be a little on the warm side. Too Orange for me and the blendability isn't great. On me it disappears to nothing once I'm done and I feel like it moves the foundation underneath. Only thing not tried is the mascara and I am hoping to try that soon.”

Helpful Report

Posted 7 years ago

We are sorry to hear this Nila. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with any issues at hand.

Posted 7 years ago

“This is my first box and I have mixed feelings on the contents. I love the mascara a & I'm a tough customer when it comes to mascara always going back to Lancôme. But this mascara is great. It lengthens and thickens giving a false lash effect and does not flake or smudge, just hope I'll be able to buy this in the uk once it's run out. The contour kit I'm yet to try and unsure if I will, I have never used a cream contour. The lip kit was a reddy brown shade, not sure it's really my colour, looking forward to my 2nd box as I've seen an included brand/product on sneak peak I've been wanting to try.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“Loved the mascara and the contour palette is good. The blush is the wrong colour for my skin tone, I wish we could enter our skin tone in so that we receive products that will be of use(especially as next month has concealer in it). The lip stain and the gloss are not good, the gloss sticks your lips together and looks really gloopy.”

Helpful Report

Posted 7 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“Products of July's box were great, delivery and customer service not so much.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers.

Posted 7 years ago

“I enjoyed the excitement of not knowing what is in my box. The only thing that I wasn't happy with, is that there was two products of the same brand, to me this is disappointing.”

Helpful Report

Posted 7 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“I could have been happier if I had not received similar products 2 months running”

Helpful Report

Posted 7 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“Really liked the ciate blusher. Nice that it can double as a hi lighter. Wasn't keen on the contour kit and it's disappointing to get 2 products of the same brand in one box again this month.”

Helpful Report

Posted 7 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“Lovely packaging”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Im not a member yet, just thinking of signing up, but the the few comments on customer service bothers me and potentially holds me back from signing up. That and the fact that only the positive feedback gets an acknowledgement on the feedback page is worrying.”

Helpful Report

Posted 7 years ago

We are sorry to hear this. We do try our best to get through every review. Please do contact our customer service team at customerservice@cohorted.co.uk who will be happy to help in answering any of your queries.

Posted 7 years ago

“Being that June was going to be my first box ever I was quite excited to open the box and see what I received, however, the book is the first thing I read which I then worked out was for May so all the products I thought I had, I didn't. The palette and lip creme I will definitely use but the rest not so much unfortunately!”

Helpful Report

Posted 7 years ago

We appreciate your feedback and apologise for your recent disappointment. We are sorry to hear that you received the incorrect booklet. Please do contact our customer service team at customerservice@cohorted.co.uk to get a Brand new one dispatched to you,

Posted 7 years ago

“The products are good but the service isn't great. The brochure that comes with the products always has gramatical errors in and in this month's (june) box I received the brochure from last month's box... could be a much better all-round service.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“The red lipstick was excellent, except I wear red lipstick only once every few years, so... the bronzer is nice too. Not a fan of fruity lotions. Was my first box and am not sure if I will continue. Will try another month or two, I suppose.”

Helpful Report

Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“While the Lowe body lotion and BettHula body lotions are lovely to have 2 body products was disappointing. The Lin and Lo lipstick and Urban Decay lip liner are nice though. Bronzer is not really something I use but appreciated the full size and brush - I'll definitely try it. This was my first box and I was a little underwhelmed by the selection, but the sizes are good value so I'm looking forward to the June beauty box.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Amanda. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“The box was ok, it was a little disappointing to receive two types of body moisturiser in one box. It would also be better if you asked people what colours might suit them, the brick red lipstick wasn't ideal for me. Fingers crossed the next one is an improvement.”

Helpful Report

Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Cohorted Reviews