D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

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Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchasing vehicle was professionally done. Had to wait a day for finance to be confirmed then was a few more days wait to pick up the car. Was excited to wake up and get my car but on the day I was told I couldn't due to a problem with getting road tax. No apology given the next day when I eventually picked the car up. I then had a problem with the infotainment system voice recognition which was not fixed the first time. Over a week later the car was taken back and did get fixed. I was offered a pick up and courtesy car on this occasion which was great but overall I had been inconvenienced on three occasions.”

Helpful Report

Posted 6 years ago

“Recently changed my car - the whole experience was pleasant, well managed and with considerable attention to detail. This is our 5th car from Colin Appleyard Keighley. Thank you again for your helpful and friendly family approach.”

Helpful Report

(Keighley Suzuki) - Posted 6 years ago

Hello Mrs Moorhouse, Thank you very much for taking the time to leave us a 5 star review, It's great for us to hear how helpful and friendly you found our staff and also that you found the whole experience to be pleasant, Thanks again, We really appreciate your feedback and very much value your loyalty.

Posted 6 years ago

“Used the MOT Service. deception used to charge and replace tyres which were not required. A tyre check the previous day found the types to be in legal condition. Wheel hub caps not returned to proper position. Brakes, which were fine before MOT, are now squeaking loudly. Will be taking further action.”

Helpful Report

Posted 6 years ago

“Thank you to staff at Suzuki, Huddersfield for your help with my SX4. Needed new clutch and service was good, took me home, car washed and cleaned before picking it up. Thank you Gwen Iredale”

Helpful Report

(Huddersfield) - Posted 6 years ago

Hello Gwen, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.

Posted 6 years ago

“After dealing with Keighly branch I would strongly reccomend AVOIDING Colin Appleyard. The manager is undeniably rude and has no respect for his customers. A deposit was placed on a nissan note under agreement with staff that the car would be moved to a closer neighbouring franchise to be test driven before completing purchase. After over a week, a call from the manager was received stating they want insurance and tax taken out for them to move the car as the purchase had already been made. When expressed that the purchase was not yet complete and the car needs to be test driven first as agreed with the staff, the manager abruptly stated the staff wouldn't of said that and refused to send the car for a test drive before the purchase was complete. The Manager wanted to complete the purchase before test drive and when it was expressed a test drive was needed, the manager refused to sell the vehicle full stop. Absolutely appalling and shady customer service!! Previous Toyota, Honda and Skoda experience has always been fantastic. But Nissan! Avoid! Avoid! Avoid! Or at the VERY least, avoid dealing with this branch.”

Helpful Report

Posted 6 years ago

“I found them on the internet, while looking for a second hard car. I spoke with Karl on the telephone (as I live over 200 miles from the branch). He was so helpful, took a lot of time with me, explaining about the car, asking questions about mine that I was trading in. They even delivered it to me, to save me that long drive. I just wish I lived nearer so that I could have it serviced there.”

D. M. Keith (Colin Appleyard) Limited 5 star review on 14th February 2019

Helpful Report

(Huddersfield) - Posted 6 years ago

Hello Judith, It's great to hear from you, and thank you very much for taking the time to leave a 5 star review. It's fantastic to receive your feedback regarding your experience with Colin Appleyard and we're very pleased to hear how well Karl and the team looked after you, Thanks again and we very much hope you enjoy your new car.

Posted 6 years ago

“Fantastic service once again from Matthew Butterfield at Suzuki, Keighley. Gives great advice, no heavy sales methods. The collection of the car was quick and simple. The car looked stunning and the hand over area is a great addition to the dealership-nice and dry, somewhere quiet to go through the workings of the car. I have been a customer now for around 7 years and can also highly recommend the service department, well organised, professional and cheerful! Well done to all the team at Keighley! Thanks Dawn”

Helpful Report

(Keighley Suzuki) - Posted 6 years ago

Hello Dawn, Thank you very much for taking the time to leave such kind words, We're so happy you are over the moon with your new car, As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Dawn, We really appreciate your feedback and value your loyalty.

Posted 6 years ago

“Very good service.”

Helpful Report

(Keighley Suzuki) - Posted 6 years ago

Hello Mr Crabtree, Thank you very much for the great review. We really do appreciate your feedback!

Posted 6 years ago

“Really lovely people at the Keighley Nissan , especially Steve , he definitely went the extra mile for me. Couldn’t vault at all .”

Helpful Report

(Keighley Nissan) - Posted 6 years ago

Hello Janice, Thank you for taking the time to leave us a 5 star review, It's great for us to hear how well you were looked after at our Nissan dealership, We'll be sure to let them know. Thanks again Janice we really appreciate your feedback.

Posted 6 years ago

“Usually your car gets washed and hoovered when work is carried out on the car and it wasn’t. Then it wasn’t completed until last thing of the day at 4:45pm even though you got it first thing in the morning.”

Helpful Report

(Keighley Nissan) - Posted 6 years ago

“Good service,got me in without delay, slight hickup sending video of health check to my wife not me, good job we are still together need to sharpen up no point leaving my details if they are not used”

Helpful Report

Posted 6 years ago

Hello Mr Ratcliffe, Thank you for taking the time to send us your feedback, Apologies that we sent the VHC Video to your wife instead of yourself. If you could just confirm your details I will make sure the records are updated, you can contact us at www.colinappleyard.com

Posted 6 years ago

“Recently had my car serviced at Keighley. I have my up most faith in the staff, both from their professional skills and from the way I was greeted and cared for, and kept up to date during the time they had my car It restores my faith in garages having recently experienced a tyre company telling me that my brake pads were worn out but when the service team checked them for me there was nothing wrong with them Have been a customer for the last 15 years”

Helpful Report

Posted 6 years ago

Hello Mags, Thank you for taking the time to send us your feedback. It's great for us to hear how well you were looked after at our Keighley dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.

Posted 6 years ago

“Really lovely people to deal with from start to finish at the Huddersfield branch. They definitely go the extra mile for their customers. Very happy with my purchase so far. Would recommend.”

Helpful Report

(Huddersfield) - Posted 6 years ago

Hello Lisa, Thank you for taking the time to leave us a 5 star review, we’re really pleased to hear how happy you are with your new car and that you found our staff went that extra mile. Thanks again, we really appreciate your feedback.

Posted 6 years ago

“I have been a customer for 12 years and I am always satisfied with the service given by the Service Dept. Its a friendly garage and I feel I can always pop in with any motor related problems I have. Thank you Jason & Tracy.”

Helpful Report

(Bradford) - Posted 6 years ago

Hello Pam, Thank you very much for leaving a 5 star review! It's great for us to hear how well Jason & Tracy in our service department have looked after you. Thanks again, we really appreciate your feedback and very much value your loyalty.

Posted 6 years ago

“I was a walk-in customer at CA Nissan In Keighley. I was immediately impressed with the friendliness of Adam the Sales Consultant and upon sourcing a new vehicle to my requirements was happy to conclude a deal. All aspects of the sale were handled efficiently and professionally and I would be happy to recommend CA Nissan in Keighley to any prospective new/used car buyer.”

Helpful Report

(Keighley Nissan) - Posted 6 years ago

Hello David, Thank you for taking the time to leave us a 5 star review, It's great for us to hear how well you were looked after by our Sales Executive Adam at our Nissan branch. Thanks again, We appreciate your feedback and value your business.

Posted 6 years ago

“After buying my 3rd car from the Huddersfield showroom i cant say how happy i am withthe service i recieved from them. When i took my vehicle in for the first service the staff treated with a lot of courtesy’s making sure that i was satisfied with the vehicle and anything i was not happy about they explained things so it was easy for me to use. Would recommend them to all my pupils and anyone who asks me. Keep up the good work chaps”

Helpful Report

(Huddersfield) - Posted 6 years ago

Hello Stephen, Thank you for taking the time to leave us a 5 star review. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again, We really appreciate your feedback and very much value your business.

Posted 6 years ago

“Fantastic service as always, 2nd time for a brand new car , hats off to Dean Harrison for his time and effort put in for me to get my new car , many thanks Colin appleyard and Dean”

Helpful Report

(Ashton-under-Lyne) - Posted 6 years ago

Hello Andy, Thank you very much for posting a 5 star review! We're very pleased to hear our sales executive Dean provided you with great service! Thanks again, We really do appreciate it and very much value your loyalty.

Posted 6 years ago

“Car was fixed very quick and they were very helpful”

Helpful Report

(Keighley Nissan) - Posted 6 years ago

Hello Imogen, Thank you very much for the great review. We really do appreciate your feedback! Thanks again.

Posted 6 years ago

“Super helpful and genuine people. Returned customer from bikes to cars can’t recomend enough.”

D. M. Keith (Colin Appleyard) Limited 5 star review on 1st February 2019

Helpful Report

(Keighley Suzuki) - Posted 6 years ago

Hello Richard, Thank you very much for taking the time to leave us a 5 star review, We're really pleased to hear how helpful and genuine you found our staff, Thanks again Richard, P.S. Car looks great.

Posted 6 years ago

“Yesterday we purchased a new Nissan Juke from you. We were looked after by Wayne Kitching who went to extremes to be helpful, informative and very considerate in talking us through the whole process. We can definitely recommend both Colin Appleyard Ltd and without doubt Wayne who gets a 10/10 from us.”

Helpful Report

(Keighley Nissan) - Posted 6 years ago

Hello Mr & Mrs Walkinshaw, Thank you for taking the time to leave us a 5 star review, We really appreciate it. It's great for us to hear you were so well looked after by our Sales Executive Wayne at our Nissan branch. Thanks again and we hope you enjoy many miles of motoring in your New Nissan Juke.

Posted 6 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews