D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Questions

Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was dealt with in a professional manner. The sales agent listened to what my budget was and did not try to sell me someting else. The relaxed atmosphere and ability to walk around with everything explained made for a pleasant experience of buying a car. Thank you Jon.”

Helpful Report

(Keighley Suzuki) - Posted 7 years ago

Hello Barbara, Thank you very much for posting a 5 star review! We're very pleased to hear how well Jon looked after you and how at ease you felt. Thanks again for your review, we really do appreciate your feedback.

Posted 7 years ago

“Everyone lovely and friendly. This is the second car I got from here and as before very happy with service.”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Hello, Thank you very much for taking the time to post a 5 star review and leaving such kind words, we will forward your feedback to The Team at Ashton, Thanks again.

Posted 7 years ago

“Always a pleasure doing business with Colin Appleyard. Everyone is very helpful and friendly”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hello Natalie, Thanks for posting a 5 star review, It's great to hear you received helpful & friendly service from our staff. Thanks again, we really do appreciate your feedback.

Posted 7 years ago

“My car is a motability car and after ordering Daniel kept me updated on how things were proceeding. On sign up day he carefully went through paperwork and how to operate new car Excellent service”

Helpful Report

(Keighley Suzuki) - Posted 7 years ago

Hello Kathryn, Thank you very much for posting a 5 star review! We're very pleased to hear our sales executive Daniel provided you with great service! We will let Daniel know. Thanks again for your review.

Posted 7 years ago

“Friendly staff, easy to make an appointment. Excellent service.”

Helpful Report

(Bradford) - Posted 7 years ago

Hello Peter, Thank you very much for leaving a 5 star review! It's great to hear how friendly you found our staff and that they provided you with excellent service. Thanks again, we really do appreciate your feedback.

Posted 7 years ago

“We bought a car in February, within a few weeks there were warning lights coming up on the dashboard, on reading the manual it said you must stop the car immediately, we took it in to CA and they had it for a couple of weeks doing diagnostics etc and couldn't find out what the problem was then it was sorted, we got the car back but it was flashing up the message again and other ones!! Then the car starting having clutch issues and it was difficult to get it in reverse, but the clutch became worse and worse so it went in again, for another 2 weeks!!! Finally, it was ready for collection £1400 later and guess what the warranty that we took out with them didn't cover it!! and then to add insult to injury on collecting the car we were told that the starter motor is now failing and the car will have to go back in again!!!! - why would you not do it whilst the car was in as this apparently is covered under the warranty??? £500 was knocked off our bill but really we should not have had to pay a thing as we have had nothing but trouble with this car. Buyers beware!! We will not be back to Colin Appleyard.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to post a review. We are obviously sorry to hear that you are unhappy and have referred your comments to our Group Aftersales Manager who was already aware of the issues you detailed. Whilst we fully appreciate why you feel disappointed, the problems you refer to all relate to the vehicle you purchased which at the time was more than 7 years old. Whilst as stated, you did take the option of an extended warranty, as with any warranty, this does not cover items which are subject to wear and tear (your policy booklet provides full details of exclusions). All the pre-owned vehicles we sell are subject to a thorough check prior to being made available for sale however we cannot predict problems which may occur 6 months and a further 5,000 miles down the line. We have been advised that all items which were chargeable have been discounted as a gesture of goodwill and once again we'd like to apologise for any inconvenience which may have been caused. Should you wish to make any further comment, please forward this by email to c.bond@colinappleyard.com.

Posted 7 years ago

“The service we received at Nissan Keighley was outstanding. Wayne and Dave went out of their way to accommodate our needs.”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hello Jo, Thank you very much for leaving a 5 star review! It's fantastic to hear you received outstanding service from both Wayne & Dave, we will be sure to forward your feedback on to them, Thanks again, we really do appreciate it.

Posted 7 years ago

“The staff are always very friendly and extremely helpful, I have had multiple cars from the Ashton Branch and if I have any issues they will work to resolve them.”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Hello, Thank you very much for taking the time to leave us a 5 star review, we really do appreciate your kind words and will forward your feedback to The Team at Ashton, Thanks again.

Posted 7 years ago

“I received good friendly service”

Helpful Report

(Bradford) - Posted 7 years ago

Hello Michael, Thank you for leaving us a 4 star review, it's great to hear you received good friendly service from our staff, thanks again, we really do appreciate your feedback!

Posted 7 years ago

“Service was excellent, quick and efficient. Staff pleasant, informative and helpful and no hard sell.”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Many thanks for posting a 5 star review. We really do appreciate it! It's great to hear you received helpful & friendly service from all our staff. Thanks again!

Posted 7 years ago

“Explained everything , didn't feel pressured”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hello Shery, Thank you very much for the great review. We really do appreciate your feedback!

Posted 7 years ago

“There was no ‘hard sale’ techniques, I felt the staff listened to what we wanted and needed and made sensible suggestions and helped us compare cars- considering current money offers etc”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Hello Karen, Thank you very much for posting a 5 star review! We're very pleased to hear our sales team provided you with great service! We will make sure to let them know. Thanks again for your review.

Posted 7 years ago

“Excellent service once again by Jason and Tracy at bradford an excellent job well done I was made to feel a valued costomer. A marvellous experience”

Helpful Report

(Bradford) - Posted 7 years ago

Hello Jack, Thank you very much for leaving a 5 star review! It's fantastic to hear you received brilliant service. Thanks again!

Posted 7 years ago

“I booked my SX4 in for a service at Colin Appleyard Huddersfield. The service itself was fine and I have no issues with it. I was offered a courtesy car for the day which I accepted. At no time was I EVER informed that there would be a cost involved. On checking my receipt when I returned home I was extremely unhappy to discover I had been charged £35.10 for "Loan Vehicle Insurance". One very unhappy customer”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hi Jane, Thank you for your feedback, having spoken with the service department at Huddersfield they have told me that the charge of £35.10 was for synthetic engine oil and a charge of £8.33 + VAT had been made to cover the insurance cost of the loan vehicle, please accept our sincere apologies that this cost had not been previously mentioned to you and as this was an error on our behalf we have now reimbursed you.

Posted 7 years ago

“We dealt with the Ashton branch and were very satisfied. Matthew was really helpful, thanks Matthew.”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Hello Terry & Irene, Thank you very much for the great review. We really do appreciate your feedback!

Posted 7 years ago

“We were looked after from the beginning. There wasn’t a sales person available but someone stepped up to the mark and sold us a car.”

Helpful Report

Posted 7 years ago

Hello Angela, Thank you very much for posting a 5 star review. We really do appreciate your feedback and will pass your comments over to our Bradford dealership. Thanks again.

Posted 7 years ago

“Great customer service. Made me feel at home and no pressure given into making a decision. Would definitely recommend.”

Helpful Report

(Keighley Suzuki) - Posted 7 years ago

Hello Abi, Thanks for posting a 5 star review. We really do appreciate it! It's great to hear you received helpful & friendly service from our staff. Thanks again!

Posted 7 years ago

“Happy . A lot easier than expected .”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hello John, Thank you very much for taking the time to leave us a 5 star review. We really do appreciate your feedback and are very glad to hear you are happy.

Posted 7 years ago

“The sales consultant listened to what we were asking for and was able to guide us smoothly throughout the consultation and the buying process. We felt we were respected throughout and made to feel comfortable about raising any queries we had. Matthew did not put us under any pressure and we did not feel rushed, he was polite throughout.”

Helpful Report

(Keighley Suzuki) - Posted 7 years ago

Hello Leslie, Thank you very much for posting a 5 star review! We're very pleased to hear our sales executive Matthew provided you with great service! We will make sure to let Matthew know. Thanks again for your review.

Posted 7 years ago

“Karl was easy to talk too and handled our purchase very well answering all our questions in easy to understand language very happy with our car”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hello Maureen - Thank you very much for leaving a 5 star review. We're very happy to hear you're enjoying your new Suzuki Swift, and that you were well looked after by our salesman Karl. Many thanks

Posted 7 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews