D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

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Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were looking for a new car and found the Ignis to our liking. We would like to thank Mathew Butterfield, who took us through the process in a very friendly and professional manner. We are now proud owners and are looking forward to a similarly satisfactory relationship on the car's servicing.”

Helpful Report

(Keighley Suzuki) - Posted 7 years ago

Thank you very much for posting a 5 star review! We're very pleased to hear our sales executive Matthew provided you with great service! We will make sure to let him know and we'll look forward to seeing you in the future for your servicing requirements. Thanks again for your review.

Posted 7 years ago

“Dealt with without any pressure and in a very professional manner.”

Helpful Report

(Huddersfield) - Posted 7 years ago

Thank you very much for the great review. We really do appreciate your feedback and will make sure we pass your comments over to Karl and the Huddersfield Team.

Posted 7 years ago

“Took my car in for my free lifetime MOT and was charged £145 for a set of front brake pads!!! Total rip off for one set of pads.”

Helpful Report

Posted 7 years ago

Hi, We would like to look into this matter further for you, but without additional details I'm afraid we cannot provide a response as to the cost of the front brake pads. Please could you get back to us via enquiries@colinappleyard.com with either your full name, postcode or car registration. Many thanks.

Posted 7 years ago

Hi Mrs Johnson, Our service manager Paul has attempted to contact you several times via the number we have for you on our system, but has been unsuccessful. We also dropped you an email last week just to ask you to give us a call at your earliest convenience so Paul can discuss your complaint with you. If you would still like to discuss this with him, please get in touch via 01535 606 321. Many thanks.

Posted 7 years ago

“In the past I have bought at least 4 cars from the Huddersfield branch and always enjoyed good service, however,on 21st May I took my Suzuki splash to the Hudds.garage with a suspension problem, it had a broken spring,l arranged for a replacement to be fitted the next day, I was then informed that the front strut needed replacing and could be completed on Friday 25th. I enquired on Progress to be told they had the wrong strut and as it was bank holiday it would be Wed 30th. I was then told that they had the strut but the top bearing was wrong and it would be Friday 1st, I collected the car at 5.00 On Friday 1st. This was not what I call good service, on two occasions when I enquired on progress of my car I was told,they were busy at the desk,someone will ring back but no one did. Michael Wood Reg. no MM08MJV.”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hello Mr Wood We are very sorry to hear you were unhappy with the service you recently received especially after having always been happy on your previous visits. After discussing your comments with our Huddersfield service team, it would appear the issue with the parts was a result of a decision to use non-genuine parts in an effort to keep the repair costs as low as possible for you. We have been assured that you were offered a courtesy car to use whilst your vehicle was having the work carried out but did not require one. Please accept our apologies that you were not kept up to date with the progress of the repairs, we appreciate that this along with the delays must have been frustrating for you and your feedback has been passed onto our service team to help us improve in the future.

Posted 7 years ago

“They took the time to listen to what I wanted and offerred lots of ideas and suggestions without being pushy. Everything was ready at the time it was arranged for. Really simple and straightforward from start to finish.”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Hello Rebecca, Thank you very much for the great review. We really do appreciate your feedback!

Posted 7 years ago

“Just had my aprilia delivered .....the service was excellent ,couldn't fault it .kept me informed the whole way .great service .would come back .kind regards ray .very happy man”

Helpful Report

Posted 7 years ago

Hello Ray, Thank you so much for the 5 star review and kind words - we really appreciate it and will pass your comments over to our motorcycle branch and to salesman Tim.

Posted 7 years ago

“All the staff were very helpful and pleasant, especially Daniel Northfield who was exceptional. The car was ready on the date specified and we were even picked up from the railway station. A trouble free experience from start to finish on the purchase of our new Vitara. We would recommend Colin Appleyard to anyone interested in buying a new or used vehicle. Our sincere thanks goes to the entire Keighley Team.”

Helpful Report

(Keighley Suzuki) - Posted 7 years ago

Hi Mike & Susan, Thank you very much for taking the time to leave such kind words. We will make sure your review is passed onto all at Keighley, Thanks again we really do appreciate your feedback.

Posted 7 years ago

“Replacement front brakes completed in the timescales promised; car cleaned; very pleasant/personable staff member conducting the collection/return process; equally pleasant office staff dealing with payment etc.”

Helpful Report

Posted 7 years ago

Hello Paul, Thank you very much for the great review. We really do appreciate your feedback!

Posted 7 years ago

“Simple the best...... What more can i say.”

Helpful Report

Posted 7 years ago

Hello Roy, Thank you very much for the great review. We really do appreciate your feedback!

Posted 7 years ago

“Amazing service from Colin Appleyard. I phoned up panicked as my car had gone into limp mode. The garage were very calming and re assured me that my car would get fixed. They fixed my car within 1 day and kept me informed. Would highly recommend!”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hello Olivia, Thanks for posting a 5 star review. We really do appreciate it! It's great to hear you received helpful & friendly service from our staff. Thanks again!

Posted 7 years ago

“Just wanted to drop you a note to say thank you for the fantastic service we received a couple of weeks ago at the Shipley branch. As we were traveling up from Crewe, your salesman suggested he could arrange for our test drive in the morning, so he could get the car MOT'd and taxed in time for us to take the car home in the afternoon, if we were happy with the car (saving us a second trip). Everything worked a treat, the car was spotless (and cheaper than FOW), and by 3:30 we were heading home in our new car. Thanks again”

Helpful Report

Posted 7 years ago

Hello Andrew, Thank you very much for leaving a 5 star review! It's fantastic to hear you received brilliant service. Thanks again!

Posted 7 years ago

“Friendly, professional approach. All questions answered and all paperwork taken care of Very easy to deal with .”

Helpful Report

Posted 7 years ago

Hi Linda, Thank you very much for the great review. We really do appreciate your feedback!

Posted 7 years ago

“We went to look at a vitara kuro and the salesman I spoke to on the phone said the car was on 0% finance . when then discussing finance we were informed that there was a deposit of over 3k to put down first this was not said to me over the phone . the salesman was abrupt and didn't seem interested in selling us the car. I was given a poor part x on my car . we were not offered a test drive and the car was parked against a wall so we couldn't get a proper view of it . all in all a poor buying experience at Huddersfield branch.”

Helpful Report

Posted 7 years ago

Hi Mr Winterbottom. Further to your review I believe that the issues were rectified resulting in you going on to purchase a Vitara from our Huddersfield dealership. We're sorry you felt disappointed in your initial contact with us but do hope you are satisfied with the service you went on to receive and of course that you are enjoying your new car!

Posted 7 years ago

“They were extreamly helpfull and I liked them so much I ordered another motability car from them , I went to pick it up this morning and recieved a little box of chocolates as a thank you .Adam Harrow from the keighley branch was fantastic throughout and his honest and approachable manner didn't go unnoticed thanks again. Phil.”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hello Mr Cole, Thank you very much for leaving a 5 star review! It's fantastic to hear you received brilliant service. Thanks again we really do appreciate your feedback.

Posted 7 years ago

“just bought a seat ibiza from Simon at Colin appleyard in Huddersfield and I'm over the moon with it. Simon was fantastic throughout the sale and his honest and approachable manner didn't go un noticed thanks again aran”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hi Aran, This is wonderful to hear! We're so happy you are over the moon with your new car, and we'll pass your comments onto Simon. We look forward to seeing you again in the future!

Posted 7 years ago

“I have been buying cars for virtually fifty years and without doubt my latest purchase, which was an S Cross Automatic from the Shipley site, was the best experience yet. The attention and care we received from Ashley Rhodes was of the highest quality and there was nothing I could fault. If it is possible to describe buying a car as pleasurable this was as near as it gets.”

Helpful Report

Posted 7 years ago

Hi Andrew, Thank you so much for your 5 star review. We're very happy to hear you had such an enjoyable experience purchasing your new S-Cross from our Shipley branch. We look forward to seeing you again in the future and will pass your comments onto Ashley.

Posted 7 years ago

“Just want to say what a fantastic service I received from Tim @ this dealership, considering I was over 200 miles away and everything was done via phone and email. the description and the photos of the bike were 100% spot on. Would highly recommend this dealership and I would use again if they had the bike I was looking for. Thanks to Tim and everyone at Colin Appleyard. David P.s even the Coffee out of the machine was good :)”

Helpful Report

Posted 7 years ago

Thank you so much for the 5 star review David - we have passed your comments over to our motorcycle branch and to salesman Tim.

Posted 7 years ago

“Brilliant service”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Hi Nichola, Thank you very much for leaving a 5 star review! It's fantastic to hear you received brilliant service. Thanks again!

Posted 7 years ago

“Just like to say a bye bye to Barry, I came in to buy a motorbike and finished up with a Goldwing!, with talking to Barry I was hooked! what a lovely fella, very friendly and knowledgeable, I hope he has a great retirement and keeps well, thank you Barry and take care, the shop wont be the same now your not there, Best Regards Gordon”

Helpful Report

Posted 7 years ago

Hi Gordon, Thank you very much for taking the time to leave such kind words. We will make sure your review is passed onto Barry. Thanks again!

Posted 7 years ago

“The Service desk staff were very friendly and efficient My Qashqai’s been Serviced since we bought him at the Keighley branch and they remember us each visit Good service from those behind the scenes doing the servicing and repairs as well”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi Phil, Thank you very much for the great review. We really do appreciate your feedback!

Posted 7 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews