D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Questions

Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing too much bother. So easy to get any little problems sorted. All staff very helpful and easy to approach and not over powering.”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hi Sue, Thanks for posting a 5 star review. We really do appreciate it! It's great to hear you received helpful & friendly service from all our staff. Thanks again!

Posted 7 years ago

“I've had my new Subaru Forester just over a week and I'm very pleased with it. The service from Colin Appleyard has been excellent. A big thanks to Robin and Simon Morley.”

Helpful Report

(Huddersfield) - Posted 7 years ago

Hi Neil, Thank you very much for leaving a 5 star review. We're very happy to hear you're enjoying your new Subaru Forester, and that you were well looked after by our salesman, Simon. Many thanks.

Posted 7 years ago

“Can I have a cheap car please”

Helpful Report

Posted 7 years ago

Hi Christopher, I hope you’re well! Thank you very much for your 5 star review and enquiry. We currently have lots of great offers on at the moment, including 0% finance with No deposit on all new Suzuki models. We also have a selection of used and pre-registration vehicles, with fantastic customer savings and low rate finance. Please feel free to take a closer look at our current offers via our website. For more details, please feel free to contact any of our dealerships or pop down to discuss with one of our sales executives over a nice cup of tea!

Posted 7 years ago

“I feel cheated by the p/x on my Micra.....one yr rd side assistance ...when I've always had three yrs on buying new Nissan's....sorry about this revue but I assume you want the truth so there it is....”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Hi Nigel. We're sorry to hear your disappointment at the roadside assistance however as long as you return to an authorised Suzuki garage for your service, this can be extended up to the car being 15 years old! Your Suzuki does also come with a full 3 year manufacturer warranty. Apologies if this wasn't explained to you. Further details can be found at https://cars.suzuki.co.uk/owners/maintaining-your-suzuki/roadside-assistance/

Posted 7 years ago

“Chris (Service Reception) customer service was very strong. Gave me a clear update and I was clear on the options available to me. However, I do think there’s an opportunity to freshen up the dealership. Lots of posters / messages about : are these all up to date / relevant?”

Helpful Report

Posted 7 years ago

Hi Fraser, Thanks for leaving a 5 star review. We really appreciate it! It's great to hear you were so well looked after by our service manager, Chris, at our Nissan branch. We will make sure to let Chris know, and thank you for your feedback.

Posted 7 years ago

“A massive thank you to Adam Harrow who helped me choose the perfect car. Adam was very helpful & informative & I was very happy with my whole experience at Colin Appleyard.”

Helpful Report

Posted 7 years ago

Hi Natalie, Thank you very much for posting a 5 star review! We're very pleased to hear our sales executive, Adam, provided you with great service! We will make sure to let Adam know. Thanks again for your review.

Posted 7 years ago

“Car in for service on Thursday - due at 8.30am - due to snow we arrived at 10.15am!! The staff were excellent as usual - friendly, competent and very helpful. We even commented that "like a family" is exactly what we have found everyone who works there to be! When we arrived back to collect the car, nothing was too much trouble and the service staff went through everything with us. Everyone at Keighley is excellent.”

Helpful Report

Posted 7 years ago

Hi Geoff & Wendy, It's great to hear from you, and thank you very much for taking the time to leave a 5 star review. It's fantastic to receive your feedback regarding your experience with Colin Appleyard. We're very pleased to hear the service our staff provided made you feel like family! Thanks again.

Posted 7 years ago

“We have bought a 12 month old Vitara from your Huddersfield field branch and found oval a very good experience, we had the car coated with Gen-3 Glasscoat, the car shines like new but the feel of the car is like fine sandpaper and not smoother than the original paint as claimed by the product manufacturer. We are very disappointed with this product and now wish we had not wasted our money on it. We returned the car to be told this is the normal finish of the product and there is nothing wrong with it. I believe the product has not been applied correctly as there is a car in the showroom done with Gen-3 and it has a lovely smooth finish, we are very disappointed now. This is my wife's car and she is rather upset.I have been a customer of Colin Appleyards for over 30 years mainly on the motorcycle side being friends with Colin and Robin, I will be meeting both Peggy and Robin at Donninton at Easter as I am a BSB marshal and spend time with them in the paddock, the last thing I wish to talk about is this experience but I will.”

Helpful Report

Posted 7 years ago

Hi Mr Taylor, We're sorry to receive a 1 star review from you. We believe our sales executive, Christian, has already been in contact with your wife regarding this, and thought the issue had been resolved. We have informed the Huddersfield branch of your review, and our sales manager, Ali, will be calling you to discuss further.

Posted 7 years ago

“Warm friendly reception, requirement details handled in businesslike fashion & good estimate of length of time to complete the work. Work completed in good time, advised by telephone .”

Helpful Report

Posted 7 years ago

Hi Mr Fazackerley, Thank you very much for posting a 5 star review. We're very pleased to hear you received friendly, professional and efficient service.

Posted 7 years ago

“Excellent service . They went the extra mile to help their clients . They were the only garage in the area that had bothered to clear its forecourt of ice and snow .”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave a 5 star review. It really is appreciated. It's great to hear you received excellent service!

Posted 7 years ago

“Unfortunately let down again around promises to be called when car was ready. This is the third time I've had problems with the service department. Spoke through with service manager again and really do hope they make some improvements as it's not matching the excellent sales service at the moment”

Helpful Report

Posted 7 years ago

Hi Phil, Thank you for bringing this to our attention. We have built our family-style business on a reputation for treating our customers fairly. We value all our customers’ feedback as it helps us to improve our service. Your feedback has been passed to the branch manager and franchise manager who will discuss further with the service department the areas to improve on with the aim of matching the excellent sales service.

Posted 7 years ago

“Great service and friendly staff”

Helpful Report

Posted 7 years ago

Hi Martin, Thank you very much for posting a 5 star review. We're very pleased to hear you received great service! Thanks again!

Posted 7 years ago

“This is the second Suzuki car I have bought from Colin Appleyard in the past 12 months as I was so impressed with not only the cars, for the value for money, but the sales staff, Ian Chittenden, was extremely helpful and nothing seemed to much of a problem and I was kept informed of progress throughout the purchase process. I have only had one experience of the after sales service but that too seems very customer orientated. Very happy thank you!!”

Helpful Report

Posted 7 years ago

Hi Ian, Thank you very much for taking the time to leave your feedback and 5 star review! It's really great to hear you were so well looked after by our sales executive, Ian, and the rest of team at our Shipley branch. Thank you for being a loyal Colin Appleyard customer, and thanks again for your review!

Posted 7 years ago

“polite and friendly staff , pleasure to deal with them”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Hi, Thank you very much for posting a 5 star review. We really do appreciate it! It's fantastic to hear our staff provided friendly & polite service. Thanks again!

Posted 7 years ago

“Dave, Adam and the team were most helpful throughout testing cars to getting the right deal that was best for us. 2nd brand new car from Appleyard Nissan now and most likely to be going back in 3 years. #Appycustomer”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi Simon, Thank you very much for leaving a 5 star review. It's great to hear Dave & Adam provided great service, and we thank you for being a loyal Colin Appleyard customer!

Posted 7 years ago

“Just taken delivery of New car. Adam explained everything very well and was pleasant to deal with”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi George, Great to hear from you! We're very pleased to hear you were well looked after by our sales executive, Adam. We will make sure to let him know, and we hope you enjoy your new car!

Posted 7 years ago

“I have to bring my car in because you will not pick it up from Euroway estate. So got there 1.10 been told it would be 2 hours so got back at 3.30. After trailing around keighley to be told it would another hour. Actually came out of the show room at 5.05. Took over an hour to get home because of teatime traffic. So not happy.”

Helpful Report

Posted 7 years ago

Dear Menzies, Thank you for bringing this to our attention. We believe you have now spoken to our service manager and are happy with the resolution. We apologise again, and if you have any further queries, please do not hesitate to get back in touch.

Posted 7 years ago

“Picked up my new Bike today , dealt with Mikey Hannon , top bloke great to deal with , would recommend to anyone looking for a new/used bike. 1st class service”

Helpful Report

Posted 7 years ago

Hi Graham, It's great to hear from you! We're very pleased to hear you received first class service from our salesman, Mikey, and thank you for leaving a 5 star review and your recommendation!

Posted 7 years ago

“Very bad customer service worst i ever been”

Helpful Report

Posted 7 years ago

Dear Gilbert, Thank you for bringing to our attention your issue with the poor customer service you feel you have received from us. We have built our family-style business on a reputation for treating our customers fairly, and we value your feedback as it helps us to improve our service. Please could we ask you to contact Caroline Bond our complaint handler at c.bond@colinappleyard.com with further information regarding the service you have received, so that we can investigate on your behalf.

Posted 7 years ago

“They lie lie lie”

Helpful Report

Posted 7 years ago

Hi Shaun, We're very sorry to receive a 1 star review from you. At Colin Appleyard, we value customer feedback and take all complaints seriously. Could you please contact Caroline Bond our complaint handler at c.bond@colinappleyard.com with more details. We will then be able to investigate further for you.

Posted 7 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews