D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

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4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were a lovely touch. A welcoming service as always. Thanks Huddersfield + Steve Bagnall, well done.”

Helpful Report

Posted 10 years ago

“I purchased a swift sport in dec 2014 from Huddersfield , just over twelve months old. The bodywork had been valeted , however once i got the vehicle home, i noticed that under the wheelarches and the lower cills were still full of crud. The twin chrome exhausts (a feature on this vehicle) were heavily engrained with road muck. I then decided to check the oil level and the level was well above the higher limit on the dipstick. Another Suzuki dealership checked this out and had to drain half a litre of oil free of charge- The handbook states dont overfill the oil !.”

Helpful Report

Posted 10 years ago

“i bought a 59 reg grand vitara from the shipley branch i owned the car for eight weeks and in that time only used it for two weeks in that time the car went into limp mode three times had more red and yellow lights on the dash than the starship enterprize having taken it back several times and having four curtasy cars i was told i was not doing enough mileage in it that was why the car was faulting every few days what a load of bull having complained at both shipley and head office they then got me another car the sx4 much smaller and not what i wanted but felt i was forced into it i was told that was it on collecting my replacment car i was given a black bin liner with the contents of my vitara dumped in it at the time i still owned the vitara car theves would of done a better job money was missing as were several more items i was treated very bad by this dealership and found myself worse of having lost alot of money in changing my car again where is the vitara now on there forcourt not fixed ready to rip someone else off this car was not right when i bought it that is why the last owner part exchanged it i now know he told me DO NOT BUY FROM THEM DO NOT USE THEM THEY WILL ROB YOU BLIND”

Helpful Report

Posted 10 years ago

Dear Mr Heaton, We're deeply sorry you feel you have had a poor experience here at Colin Appleyard, and as with all complaints, we do take them seriously and investigate further into the matter to ensure these problems do not arise in future. We have looked into your complaint and spoken to our Group Aftersales Manager along with the Sales and Service Managers of our Shipley site (who we believe you dealt with on several occasions). We have been given their account of the situation you faced with the Grand Vitara and believe that you were advised prior to your purchase that this vehicle may not be suited to your requirements due to the short, low speed journeys you carry out. The issue you refer to (clogging up of the DPF filter – please refer to footnotes below*) has arisen due to these short journeys and not as a result of a fault with this individual vehicle. Despite this, we did spend a number of hours working on the vehicle and over £1,000 in parts to ensure all other possible faults could be ruled out whilst providing you with a replacement vehicle to use. When you were still unhappy, we proceeded to source an alternative vehicle of your choice from another dealer as we did not have one in stock at that time. With regards to your comment relating to missing items, this is obviously a very serious allegation and one we do not take lightly. We have been assured that all items present in the Grand Vitara were given back to you. The car has since been valeted and checked with no further items being located. We understand that you feel you have had a bad experience however we do believe we have provided a suitable resolution ensuring you were kept in a vehicle and on the road at all times. Should you feel you need to take the matter further you can of course contact us directly to make an official complaint. Alternatively you can contact the West Yorkshire Trading Standards Motor Trade Partnership, of which we are approved members. Kind Regards, Colin Appleyard Ltd * The following is a quote from Parkers, on their review of the Grand Vitara – which is publically available to view on their website: “The 1.9-litre diesel engine, which is sourced from Renault, is prone to suffering faults with its diesel particulate filter (DPF) - which clogs up when the car is only driven at low speeds and on short trips. These problems aren't unique to this model and engine, however, and owners should only have to take the car out on a few fast drives in order to keep the DPF unblocked.” The Grand Vitara manual, which you will have received when you purchased the car also states that if the DPF warning light appears, to drive the vehicle at 47mph+ for 30mins to clear it.

Posted 10 years ago

“i bought a swift 4x4 unseen and was told it had LED lights when I picked it up it did not have them when I questioned this they tried to talk their way out of it saying they never said it had LED lights which is a lie they even gave me a brochure for the car I was getting showing it with LED lights”

Helpful Report

(Huddersfield) - Posted 10 years ago

“I was looking at a car in Motors UK and saw the Subaru at the dealer in Huddersfield. I contacted the dealer and rather than me having to travel from Lincoln to their showroom, they brought the car to me, I had a test drive, was treated with courtesy and respect (unlike Quicks in Hull). I bought the car and found the experience entirely pleasant.”

Helpful Report

Posted 10 years ago

“Staff excellent. Best service we have received from a car dealer. Matthew was excellent to deal with. Professional, courteous and a pleasure to do business with. Flowers nice touch when coming to collect car! Would definitely recommend you to a friend - and we will definitely bring our business back”

Helpful Report

(Keighley Suzuki) - Posted 11 years ago

“We have dealt with Appleyards for over twenty years (bikes and cars) and have always had exemplary service from them. Our latest purchase had a problem with the seating but this has been swiftly (no pun intended) and more than satisfactorily corrected. Thanks once again to Dave Scott and the team for making car purchase a pleasure instead of the nightmare that it can be. I would and have over the years recommended Appleyards to many people and I hope they continue to be the best there is.”

Helpful Report

(Keighley Suzuki) - Posted 11 years ago

“Been looking for a Vitara at the right price with low milage for some time and spotted the one I purchased over in Keighley, so one weekend we headed across from the Lake District to take a look, wasn't disappointed and clinched the deal that day. Had a couple of problems once I picked the motor up the following week SRS warning light kept coming on and the nearside wing mirror needed replacing but to be fair both issues were sorted by Tony and the team (they even came over to the Lakes twice to pick it up whilst leaving me a courtesy car) so now real complaints. The only opportunity would be to carryout a closer inspection of used vehicles prior to selling/delivery. Observation of behaviours and professionalism relating to the team at Keighley was very high. Just changed the gearbox, diffs and transfer oil. Gearbox was clean, diffs and transfer box was a wee bit black but no sign of water, love the motor nice to drive in good to first class condition hopefully it should last me a few years as I'm planning to keep it for a number of years.”

Helpful Report

(Keighley Suzuki) - Posted 11 years ago

“I am just emailing to say how delighted I was with the service I received from Colin Appleyards in Shipley last week. I was driving into Shipley to do some shopping & when at the traffic lights a passer by indicated I had a flat tyre on my new Vauxhall Adam. I really wasn't sure what to do, it was pouring down & I was a real ‘damsel in distress’ I noticed your garage across the road & walked over. The staff were so helpful. They asked me to bring my car over & fixed it for me within the hour - just long enough for me to go to the bank & have a coffee even though I was offered a drink in the garage. Then when it came to paying I was very pleasantly surprised. So all in all it was friendly & excellent service & I thought I would let you know how pleased I was. Once again a very big Thank You!”

Helpful Report

Posted 11 years ago

“Just a quick personal thank you for your help/input during the on going purchase of our new Qashqai. We’re really glad we came to Colin Appleyard Keighley, as you offer a more friendly personal service than some of the other larger Nissan dealers. Right from the outset it’s been a pleasurable experience dealing with yourself on behalf of Appleyard’s, How fortunate I rang you a couple of Saturdays ago due to a negative response at a Bradford dealership! Well worth the journey. Will certainly recommend you to our friends.”

Helpful Report

Posted 11 years ago

“Fantastic service from Martin at the Keighley branch. The branch felt friendly, we were not pressured or rushed and would recommend you to family & friends without hesitation. Fabulous service all round, thank you.”

Helpful Report

Posted 11 years ago

“Such a poor experience with Huddersfield and Shipley Road branches. There seems to be very little customer care and the salespeople I spoke with definitely didn't wont to go the extra mile. So disappointed I am cancelling my order and buying a Suzuki elsewhere, I though times were hard £7k going elsewhere. See if I can get my deposit back or is that another fib? Neil Mitchell”

Helpful Report

Posted 11 years ago

Hi Neil, We're very sorry to hear you had a poor experience here at Colin Appleyard - something we take very seriously, as customer service is our priority. We have looked into your complaint, and certain points you've made will be addressed to ensure we provide a better service in future. I believe you've now spoken to our Sales Manager at Shipley, and hopefully he was able to sort something out for you. If we can help any further, please don't hesitate to get in contact. Kind Regards, Jemma

Posted 11 years ago

“dreadfull staff need to get retrained found them very very RUDE take your buissness elsewhere”

Helpful Report

(Keighley Suzuki) - Posted 11 years ago

Hi Andrew, I'm very sorry to hear of your dissatisfaction with Colin Appleyard. If you'd like to discuss your problems further, please don't hesitate to get in touch - and we'll do our best to help. You can contact me directly through j.horsfall@colinappleyard.com Many thanks.

Posted 11 years ago

“Pete Smith was kind and genuine.”

Helpful Report

Posted 11 years ago

“Fantastic experience. Did not feel pressurised. Left to look around without being mithered. 10/10 on everything and thanks for the coffee and flowers.”

Helpful Report

Posted 11 years ago

“The flowers in the boot were a lovely touch.”

Helpful Report

Posted 11 years ago

“First class service - nothing was too much trouble. Thanks to all the staff at Colin Appleyard.”

Helpful Report

Posted 11 years ago

“Usually visiting car showrooms is a horrible experience (no offence J). I don’t like the bully-boy tactics most sales man use, however Simon (Morley) was like no other I’ve ever dealt with. He made the whole process a pleasure. Usually when the sale is complete, you hear nothing but Simon rang me twice, keeping me informed as to what was going on. He was great with the children and even let the dog in the showroom. He regularly had me in stitches with his witty comments and humour. Overall a wonderful experience, the car was spotless upon pick-up and all that I had haggled for during the negotiations had been done. When I come to renew my car, I know exactly where I will be coming. Many thanks Colin Appleyard Huddersfield branch and please pass on my extra thanks on to Simon. I understand feedback is crucial for improvements in your business, but would never usually fill these forms in. However I made an exception in this case as I thought the hierarchy at the business needed to know what a pleasure it was dealing with Simon.”

Helpful Report

Posted 11 years ago

“A pleasure to deal with you. Excellent service all roudn - well done!”

Helpful Report

Posted 11 years ago

“Martin is the best salesman I have ever dealt with. He didn't try to sell me anything I didn't want and gave me the deal I wanted. I am very satisfied with the service I received, will use Appleyards again and recommend to friends and family.”

Helpful Report

Posted 11 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews