D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Questions

Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept me informed & sorted out my problem with no questions..”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Efficient, helpful, and welcoming”

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(Keighley Nissan) - Posted 8 years ago

“Text msg reminders are very useful. Very courteous phone calls and attention to detail when servicing and checking car.”

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Posted 8 years ago

“This was my first ever new car it was explained to me about everthing in detail so I could understand.No jargon was not pressurized great service couldn't be better thanks to Usman Khalid Sales Executive , For all his help in understanding about everything cheers Nigel Ward...”

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Posted 8 years ago

“Very efficient and friendly staff. I was kept informed throughout and the car was ready earlier than predicted.Very satisfied.”

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Posted 8 years ago

“Very satisfied professional service throughout, this was my cars first service and opted to wait, kept well informed and supplied with copious amounts of coffee excellent service”

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Posted 8 years ago

“Efficient, professional & friendly; Chris was excellent throughout.”

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(Keighley Nissan) - Posted 8 years ago

“Very friendly and personalised service, nothing too much trouble.”

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Posted 8 years ago

“Great customer service from Chris. Excellent communication throughout.”

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Posted 8 years ago

“The courtesy car i'd asked for several weeks before wasn't ready. When it was found the fuel indicator showed 0. All of the things i noted that i had concerns with were reported as working fine with no problems. Even though i had experienced them regularly during the past year.”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“I took my Juke to have the Winter tyres changed for the Summer ones, which I have done before on this vehicle and it's predecessor. I had previously arranged that I would take the car in at 0830 hours and wait whilst the work was done. I arrived at 0825 hours and booked the car in. The receptionist clearly wrote on the sheet that I was waiting for the car. I expected that the work would take approximately one hour, which was my previous experience. I walked into Keighley, did some shopping and returned to the dealership at 0915 hours. I noticed that the car was not where I had parked it and assumed that the work was being carried out. I made several enquiries and was told that the work was progressing. To speed up things, I asked for the paperwork to be completed and made the appropriate payment. I finally received my keys at 1055 hours, two and a half hours after arriving. The service receptionist was apologetic and said that he would investigate what had gone wrong. This was certainly an experience that I do not want to repeat and is at odds with the service that I have experienced in the past. It begs the question as to whether the excellent sales and spares experience is at the expense of poor organisation and management within the service department.”

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Posted 8 years ago

“Just purchased new car. A usual staff were helpful, friendly and professional and made the whole experience pleasant and relaxing.”

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(Keighley Nissan) - Posted 8 years ago

“Very pleased with service from Stephen, and all at Colin Appleyard, as we have been for the last 3 years. We bought our first Juke 3 years ago, and it was a great car. We had regular service reminders, and the car was collected and returned afterwards, spotlessly clean. We just purchased another Juke, and the whole process was straightforward and stress-free. We love the car even more than the last one, with new features, and apparently much more economical. Thanks to Stephen for making everything happen easily, and on time.”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Having just bought our second hand mini from Nissan, Keighley, we were extremely pleased with the service we received. The salesman Steve was very professional and courteous. When we collected the car everything went very smoothly, it was in excellent condition and we were especially pleased with the bodywork. We would have no hesitation in recommending Colin Appleyard Ltd to others.”

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Posted 8 years ago

“The loan car wasn't ready for collection despite ordering several weeks beforehand. When one was found it didn't have any fuel in. I made a list of several things I had problems with over the year but when I collected the car I was told that the problems I'd identified were not problems. US driven the car for a year so I felt I was in a good posistion to note any issues”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“I was pleased with the service I got when I bought my car in for a service good time keeping and a clean car thanks”

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Posted 8 years ago

“Replaced drivers side check strap job done quick very pleased with service”

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(Ashton-under-Lyne) - Posted 8 years ago

“Good customer service and very knowledgable staff.”

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Posted 8 years ago

“Car was a good price. Dean was pleasant and businesslike throughout. Seemed very well organised and the car was handed over very smoothly. Only shame was the hard sell (not by Dean) after we'd agreed to buy the car - on finance especially. This was really off-putting and a shame - because everything else was good.”

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(Ashton-under-Lyne) - Posted 8 years ago

“Brought my car in here for a recall January and had the misfortune to run into the unlovely receptionist Eve. Poor attitude and considering I paid the not very small sum of over £400 for a service last July. It's not good enough and will take my business elsewhere.”

Helpful Report

(Ashton-under-Lyne) - Posted 8 years ago

Hi Mr Higgins, We believe you brought this issue to our attention back in January, and spoke with our group aftersales manager. We took on board your comments, and have since spoken to the colleague in question. We thank you for bringing it to our attention, and can confirm that action was taken to ensure it doesn't happen again.

Posted 8 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews