D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Questions

Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just like to add that Chris the service manager is really helpful and a credit to the keighley nissan branch,”

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(Keighley Nissan) - Posted 8 years ago

“Treated me as a valued customer even though I didn't purchase my qashqai from them (big mistake on my part)”

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(Keighley Nissan) - Posted 8 years ago

“Really helpful staff. Solved the issues I had with my car and were very thorough with the inspection of the car.”

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(Keighley Nissan) - Posted 8 years ago

“Outstanding customer service provided in Keighley motorcycle shop. Both Paul and Chris have been fabulous and Paul particularly is a credit to the company. I would highly recommend this branch to friends and family.”

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Posted 8 years ago

“Brilliant customer service and update via video message and Like for Like replacement car given”

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Posted 8 years ago

“Adam at Keighley has been brilliant throughout the purchase of my new Pulsar. As a returning customer they never fail to impress. Would highly reccomend.”

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(Keighley Nissan) - Posted 8 years ago

“Had my car serviced and mot Car came back immaculate. Staff always helpfu and courteous. Thank you”

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Posted 8 years ago

“Just had my Vitara Diesel serviced at the Shipley Branch. Can't fault them in any way. Jason the service manager is extremely knowledgeable and helpful as are All the staff in Shipley. Buying, selling, servicing and repairs, I recommend them all the time to friends and family.”

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Posted 8 years ago

“Got my new mobility car from the keighley branch. Was looked after by a young man called Adam he was so poilte and helpful during the change over of cars. Hes a credit to the branch. Would defo recommend to others :-)”

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Posted 8 years ago

“I bought a car on finance from Colin appleyard on a 4 year plan 2 months before my plan ended the car engine died . They wouldn't help towards the cost of a new engine and neither would the finance company . I was left with a car that wouldn't go and still had to pay the balance.”

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Posted 8 years ago

Dear Mrs Gannon, As we say to all our customers, we do take complaints seriously and always look into them to understand the situation better so that we can improve our service. Our records show that you purchased a Suzuki Alto from us in March 2013, and we have not seen the car since this date. As such, when you called our Ashton branch and asked for advice because your local garage had suggested you needed a new engine, we said we'd have to take a look at your vehicle and view the full service history so we could contact Suzuki GB. You admitted to our service advisor that the vehicle had never been serviced, and that you'd topped it up with oil as and when required. As with all motor vehicles, they do need servicing and checking, and your new Suzuki Alto came with a 36 month manufacturer’s warranty. It is in Suzuki’s terms and conditions that for a warranty to be valid on a vehicle, it must be serviced at regular intervals by an approved garage. Thereafter, it is recommended by every car manufacturer that to keep your vehicle in good health, a service should be done at least once a year. As you had not had the vehicle serviced at all, there was nothing either ourselves or Suzuki GB could do. Our experience is that Suzuki are incredibly fair with regards to warranty issues and like Colin Appleyard, take customer care and support very seriously. However on this occasion, I believe you gave them no choice but to reject your claim due to the lack of basic maintenance.

Posted 8 years ago

“Friendly efficient service following an unexpected mot failure. Transport home and back to collect car given without any fuss. Problem explained in laymans terms for easier understanding. Thanks for cleaning it too. Only draw back was the waiting area was very cold.”

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Posted 8 years ago

“Very good service every time and helpful staff.”

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(Keighley Nissan) - Posted 8 years ago

“Excellent service warm friendly team. A lot cheaper than i expected.”

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Posted 8 years ago

“I was really satisfied by the quality of service I received at Colin Appleyard Nissan dealership in Keighley. Chris , the service manager put himself out to collect and deliver my car. Everything that was done to the car was explained to me. It was returned looking clean and smart. I cannot thank you all enough for your efficient and helpful approach to doing a job well.”

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(Keighley Nissan) - Posted 8 years ago

“As ever I received excellent customer service from Colin Appleyard in Shipley. Their "feel like family" ethos is exactly that! . Can't do enough for you.. Been a customer for five years, long may it continue.”

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Posted 8 years ago

“Exceptional Service”

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Posted 8 years ago

“Efficient. They did what was asked and more. Loan car very easy to organise. I picked up my car which had been cleaned as well. Result!!! Free lifetimes MOT'S as well”

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Posted 8 years ago

“Whilst I still have creaking steering they have been so patient with me and couldn't be more helpful. Come on Nissan get it sorted. A lovely car spoilt by this inherent problem. See other customers comments.”

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(Keighley Nissan) - Posted 8 years ago

“Courtesy car, repair completed on time, good communications. Car vallated!”

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Posted 8 years ago

“Friendly, efficient service as always.”

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(Keighley Nissan) - Posted 8 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews