D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Questions

Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

Write Your review

Tell us how D. M. Keith (Colin Appleyard) Limited made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completed work to my satisfaction, friendly staff”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Excellent customer service, very easy to borrow a courtesy car the night before so I could fit it in with work. Very friendly staff and I picked up a lovely clean car!”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Fantastic customer services.”

Helpful Report

Posted 8 years ago

“From the immediate and friendly reception, to the driving away in my new car, the experience was positive. Sam Fenton was helpful and knowledgeable about the car. We went on a test drive appropriate for what I needed to test, not just a routine route. The service was excellent.”

Helpful Report

(Ashton-under-Lyne) - Posted 8 years ago

“Great service!”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Dealt with Colin Appleyard LTD at the Keighley Branch. The whole experience was very easy and a great experience as it should be when buying a new car. The salesman Steven Woodcock was great and had a very sound knowledge of his products, never pushy at any time. One small niggle was the car was not valleted in the back of the wagon. However, Steven has arranged for the truck to be valleted again.”

D. M. Keith (Colin Appleyard) Limited 5 star review on 14th January 2017

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Efficient service”

Helpful Report

Posted 8 years ago

“Very friendly and helpful staff”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Good prompt service”

Helpful Report

Posted 8 years ago

“Excellent service and they always seem to go the extra mile.”

Helpful Report

Posted 8 years ago

“They just tick all the right box's, good to deal with.”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Suddenly discovered my MOT had expired on my Nissan Qashqai and needed it doing asap. At first was asked if it was ok to do the following week but once I explained they slotted me in first thing the following morning. It sailed straight through no advisory comments and I even got a free wash and vac! Little video from the guy showing me my car and explaining the outcome. First class from start. Thanks guys!”

Helpful Report

Posted 8 years ago

“I took my Nissan Juke in to have the sunroof looked at because there is a permanent creaking noise. After having had it a full 24 hours I arrived to collect it to be told no noise could be detected!! No phone call to speak to me about it in all that time!! A complete infuriating waste of my time. Annoyed doesn't come close.”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

Hi there, We apologise that we were unable to find a problem with your vehicle, but I believe one of our service team did call and speak to you at the time to say that this was the case before you picked your car up. I'm told, however, that we've booked your vehicle back in for further investigation to try and determine where the noise is coming from, and hopefully rectify the problem. If there's anything further we can help with, please don't hesitate to get back in touch.

Posted 8 years ago

“Thanks to all as my car went in for a maintenance 1 service all done expertly and video announcing it had a clean bill of health by the mechanic, just needed to ask to clear the notification of the service from the careen”

Helpful Report

Posted 8 years ago

“Since buying my vehicle from Colin Appleyards as a supposedly quality approved used car with the reassurance of coming back to you again & again you are spot on as I have had no end of issues with this car and wouldn't recommend anyone to buy a csr from you as I'm the short time I've had this it's had to have £2,000.00 and more before the car is right and there are still things wrong with it which is going to cost more money and even though you were seem to. be treated well, I was told it's a second hand car things do go wrong. Which I do appreciate and the point I'm trying to get my head around is how many miles should a quality used car have on to be sold in their showroom and from the moment I picked it up things weren't right with it which took over 10 days to fix then later on other things were wrong with the car and after receiving it back the same issue was still appears to be faulty after being told it needed a rear shock absorbers when the noise was at the front of the car and still is making the noise after 14 months and they won't put it right unless I pay for it I'm totally at the end of my tether and now just want this nightmare to end and wouldn't recommend them to anyone I know as he don't seem to care as I thought they did with being small family business I would just be happy if they gave me my money back which I have asked many times but told they would put it right but still haven't and the different branches seem to be separate businesses as they don't seem to want to resolve my issues unless I take it back to Shipley which seeming they can't do as their equipment doesn't speak to my car which makes me wonder have I been told lies all along the time I've had this car. And the extended warranty doesn't seem worth the paper it's written on as hardly anything seems to be cover as they say it's due to wear and tear. Please please wake me up out of this nightmare I want it to end !!!”

Helpful Report

Posted 8 years ago

“The service was shambolic from the start my car was 22 days in their care when quoted 10. No courtesy car available and the reason given was we need 10 days notice, no contact unless I called and 22 days later the delay reason was we've had a lot of breakdowns in the cold weather. Ian ultimately saved the day Thank you but no bitterly disappointed.”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

Hi Mel, We're very sorry to hear of your poor experience, and sincerely apologise for the amount of time you were left without a vehicle. It is unusual for us to not be able to supply a courtesy car for that length of time, so we investigated into this, however the service personnel you dealt with has now left us so we have been unable to get to the bottom of why. We can only apologise for this happening, and thank you for bringing it to our attention so we can ensure it doesn't happen again in future.

Posted 8 years ago

“Checked my brakes as an emergency. Courteous empathetic professional . Thanks”

Helpful Report

Posted 8 years ago

“Your service was great. Kept me upto date with progress, and informed me when work was completed, video of work plan was excellent thank you”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Really impressed with the expertise and help received from Adam”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Car was well serviced and cleaned. However, despite me checking during the day, I wasn't informed that the car was ready for collection. When I called at about 1745, I was told that the servicing bay was shut. On collection the next morning, the contents of the glove compartment were left on the passenger seat for no discernible reason. Room for improvement I'd say.”

Helpful Report

Posted 8 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews