D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Questions

Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication. Honest information given. Great customer care.”

Helpful Report

Posted 7 years ago

Hi M Squires, Thank you very much for leaving a 5 star review! We really appreciate your feedback and we're very pleased to hear you received great customer care.

Posted 7 years ago

“Woman on her own what hasn't a clue about cars. Staff at Colin Appleyards look after you and don't make you feel stupid.”

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(Keighley Nissan) - Posted 7 years ago

Hi Gillian, Thank you very much for leaving a 5 star review. We value your feedback very much.

Posted 7 years ago

“Very efficient and friendly service. No problems.”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi H Bradley, Thank you for taking the time to post a 5 star review, today. We're very pleased to hear you received efficient & friendly service.

Posted 7 years ago

“Friendly sales team in keighley Nissan showroom, listened to my situation and helped sort me out with a great vehicle whilst demonstrating understanding and sensitivity to my current circumstances. For that I am very grateful.”

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(Keighley Nissan) - Posted 7 years ago

Hi, We really appreciate you taking the time to leave your feedback! We're very happy to hear you received friendly & courteous service from our Nissan sales team.

Posted 7 years ago

“Just collected my new Juke. Thanks Alan for all your help. Well satisfied.”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi, Thank you very much for taking the time to post a 5 star review! We're very pleased to hear you're satisfied with your new car and service that we have provided.

Posted 7 years ago

“Was told car needed for whole day, so said I would need a courtesy car. Then told they could do it in 2 hours so said I would wait. Advised on arrival it would be 4 hours. No valet and printer broke down so no stamp in service book (being posted to me). It was not the height of good customer service.”

Helpful Report

Posted 7 years ago

Hi JC, Thank you for your feedback. We sincerely apologise for the low level of communication and service you received. We believe you have now spoken to our service manager and are happy with the resolution. We apologise again, and if you have any further queries, please do not hesitate to get back in touch.

Posted 7 years ago

“Excellent customer service”

Helpful Report

(Keighley Suzuki) - Posted 7 years ago

Hi Mr Donaghey, Thank you for leaving a 5 star review, we really appreciate it! It's great to hear you received excellent customer service!

Posted 7 years ago

“Booked in with ease. Collect and delivery carried out by Chris with the minimum of fuss. Service carried out and returned, clean and spotless. First time at the Dealership and it won't be my last. Extremely impressed.”

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(Keighley Nissan) - Posted 7 years ago

Hi Stephen, We're very pleased to hear you were well looked after by our service department. Thank you for taking the time to post a 5 star review!

Posted 7 years ago

“Popped into the Keighley branch with a broken key and Mike in parts had it sorted in a few minutes without me having to go to the expense of getting a new key, although it could get expensive as I had my car valued ss well Excellent service from Matthew as well”

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(Keighley Suzuki) - Posted 7 years ago

Hi Maggie, Thank you very much for the 5 star review. We're very pleased you received excellent service.

Posted 7 years ago

“As usual, another Great Service Job by the Shipley Team. Carry on the Good Work. All the Best with the Move.”

Helpful Report

Posted 7 years ago

Hi G.T. Holmes, We really appreciate you taking the time to leave a 5 star review! We're very pleased to hear you received great service from our Shipley branch. We will make sure to let them know.

Posted 7 years ago

“Did everything we asked of them”

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Posted 7 years ago

Hi Ken, Thank you very much for taking the time to leave a 4 star review! We really do appreciate it!

Posted 7 years ago

Hi Ken, Thank you very much for taking the time to leave a 4 star review!

Posted 7 years ago

“Excellent service. Found me the perfect car at the right price.”

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(Keighley Nissan) - Posted 7 years ago

Hi, Thank you very much for posting a 5 star review. We really do appreciate it! We're very pleased to hear you received excellent service and that we helped you find your perfect car!

Posted 7 years ago

“left my car at 9:30am for MOT. CA Sevice called me at 4:15pm to say it had failed and needed a new tyre to pass, as a consequence car wouldn't be ready until following day; not acceptable. Further work was recommended (new brake pads, another tyre) costing £150. As I had paid £308 in June for a full big service and only driven 2,500 since, i am confused why these points weren't highlighted then.”

Helpful Report

Posted 7 years ago

“Only one of the faults was fixed despite mentioning over the phone initially prior to RAC collecting car. Both wing mirror and side of car were scratched when car was returned.”

Helpful Report

Posted 7 years ago

Hi, We’re very sorry to hear you were unhappy with the service you received, and always take every complaint seriously. We’ve investigated the issues you raised and we believe you’ve now spoken to our service manager and come to a resolution you're happy with. Again, we apologise for the damage you encountered. As this is a highly unusual situation, we will take steps to ensure it doesn’t happen again in future with any customer vehicle.

Posted 7 years ago

“Once again, outstanding service from Chris the service manager and his team. I genuinely do not trust any other garage / person with my car. Excellent service from EVERYONE in the branch.”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi Sean, Thank you very much for the 5 star review! We're very pleased to hear you received outstanding service from the service department, at our Nissan branch. We will make sure to pass your comments onto Chris and the team. Thanks again!

Posted 7 years ago

“Great service”

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(Keighley Nissan) - Posted 7 years ago

Hi Andy, We really appreciate you taking the time to post a 5 star review. We're very happy to hear you received great service.

Posted 7 years ago

“Everything was ok”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi, Thank you very much for taking the time to leave a 5 star review!

Posted 7 years ago

“Excellent work from the service team. Car collected, serviced, mot, valeted and returned. Good job!”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi, Thank you very much for posting a 5 star review. We really appreciate it! We're very happy to hear you received excellent service.

Posted 7 years ago

“Disappointed with service this time. I needed a new battery in the spare key, was charged for one but it did not work. Staff knew it did not work when they returned the car. Went back to the garage this morning and was told it was a dud one. Car was not valeted at all. Not your usual standard.”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi, We sincerely apologise for the low level of service you received. We believe you’ve now spoken to our service manager and are happy with the resolution you came to with him. Once again, we apologise and if you have any further queries, please do not hesitate to get back in touch.

Posted 7 years ago

“I was happy I was called back to resolve an earlier issue.”

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(Keighley Nissan) - Posted 7 years ago

Hi Anthony, We're very pleased to hear the call from our service manager has now resolved your earlier issue. Thank you very much for taking the time to leave a 4 star review!

Posted 7 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews