D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Questions

Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their service was prompt and efficient”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi, Thank you very much for posting a 5 star review, we greatly appreciate it! It's great to hear you received prompt & efficient service!

Posted 7 years ago

“Friendly, helpful & great buying experience.”

Helpful Report

Posted 7 years ago

Hi, It's great to hear you received friendly & helpful service. Thank you very much for leaving a 5 star review!

Posted 7 years ago

“Had my Quashqai booked for service for some time. However, my hospital admission was changed at last minute and meant I wouldn't be able to drive the car to the garage. Service reception arranged at very short notice to collect and return the car to my home. Excellent.”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi, Thank you for leaving a 5 star review! We're very pleased to hear our service staff provided you with great service. Thanks again!

Posted 7 years ago

“Receptionist, very pleasant and attentative, tea in a cup was much appreciated. Service manager also took time to explain service. This pensioner was very "APPY" thank you to the two who looked after me”

Helpful Report

Posted 7 years ago

Hi Eve, At Colin Appleyard, we're always committed to making all our customers feel welcome and feel like family, so it's great to hear we made you feel "APPY", during your time with us. Thank you very much for your feedback!

Posted 7 years ago

“Extremely helpful staff Not pushy Professional Nice touch when collected car as given box of chocolates”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi S Cotton, Thank you very much for leaving a 5 star review. It's great to hear you received helpful & professional service. We're also pleased you appreciated the box of chocolates - enjoy!

Posted 7 years ago

“On the 21st of July 2017 i bought a 2014 Citroen C3 Picasso from Appleyard Nissan in Keighley. I traded in a 2014 Suzuki Splash against this car. The agreed trade in value of my Suzuki was £3,500 i then added £3,500 cash to achieve the purchase price of the Citroen which was £7,000. After driving the Citroen for a while it became apparent that there was a fault in the cars driveline, it had a nasty judder when letting the clutch in to take up the drive. The car was returned to Appleyard Nissan for assessment and repair. When i got the car back after two weeks of being without it the issue with the driveline was still apparent. over the next two and a half months the car was back at Appleyard Nissan a further 4 times but was not repaired. I was then invited to a meeting with the Appleyard Nissan general manager and the Appleyard group senior service manager, They insisted that the car could not be fixed and that i must sell it back to the company, after a quite heated conversation i finally agreed to do just that. I was told that i would receive the full purchase price back Which was £7000 plus the £250 i had spent having a tow bar fitted. I was told this by the general manager. When i returned the car to the dealership and handed over everything relating to the car i was then given a sheet of paper outlining that i would only be receiving £6,900 and not the £7,000 + £250. When i rang the general manager the next day and asked why i had not received the full amount he told me that, that was all i would be getting as at the time of me purchasing the car he had (Written Back ?) what ever that might mean by £350 the Suzuki Splash that it traded in. So after over two and a half months of being messed about and not having MY car available to use and then being pressured into selling MY car back to the company i am left £350 out of pocket. Hence the 1 star, but in truth zero stars would be more appropriate.”

Helpful Report

Posted 7 years ago

“From our first visit and test drive through to collection of our new car, our experience of staff at dealership has been excellent. Friendly, professional and extremely helpful. It has been a pleasure dealing with you.”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi Te, We're very pleased to hear you received excellent service, from start to finish. Thank you very much for posting a 5 star review - we really appreciate it!

Posted 7 years ago

“Your receptionist Rachel was extremely kind and caring when I was upset. She sorted everything out for me so quickly and professionally and the service team were excellent also. Thank you”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi Elaine, Thank you very much for taking the time to leave a 5 star review. We're very pleased to hear you received kind & caring service from our service team. We will most certainly pass your comments on to Rachel and the rest of the team. Thanks again!

Posted 7 years ago

“They talked me through all aspects of buying a car and never pressured me into something I didn’t want”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi, It's great to hear from you, and thank you very much for leaving a 5 star review! We're very pleased to hear you received great service from our sales team.

Posted 7 years ago

“Excellent staff keeping me informed”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi Andrew, Thank you very much for taking the time to post a 5 star review and feedback.

Posted 7 years ago

“The customer service is great (a massive thank you to Ashley, Shipley Branch). So helpful and friendly, nothing too much trouble. Definitely would recommend them if anyone is looking for a car.”

Helpful Report

Posted 7 years ago

Hi Carolyn, It's great to hear from you! Thank you very much for leaving a 5 star review! We're very pleased to hear you received friendly & helpful service from our Shipley branch. We will make sure to pass your comments on to Ashley.

Posted 7 years ago

“Speedy service but expensive to change a headlight bulb (£49.20)”

Helpful Report

Posted 7 years ago

Hi there, Thanks for getting in touch. You haven't provided us with any details, so unfortunately we cannot look into this for you. We agree that £49.20 does seem unusually high for just a headlight bulb change but without any further information we're unable to find out why you were charged this much. Please get back to us with your registration and/or contact details and we will look into this further.

Posted 7 years ago

“The service I received was promot, courteous and professional throughout and I wiuld not hesitate to use Colin Appleyard again or recommend them to others.”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Thank you, David. We're very pleased to hear you received efficient, courteous, and professional service. We really appreciate your time in leaving a 5 star review and your recommendation.

Posted 7 years ago

“All the people were great - reception , mechanics everyone”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Hi Stewart, Thank you very much for posting a 5 star review.

Posted 7 years ago

“Always very helpful and friendly staff who know there products. Would recommend to anyone.”

Helpful Report

Posted 7 years ago

Hi Alan, We really appreciate you taking the time to leave a 5 star review. We always want to hear back from our customers, and so it's great to know you have continued to receive very helpful & friendly service. We also appreciate your recommendations.

Posted 7 years ago

“V helpfu, excellent service, collected my car and gave me courtesy car”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Thank you very much for posting a 5 star review! It's great to hear you received helpful & excellent service.

Posted 7 years ago

“Very good service and customer care from all the staff, will reuse Colin Appleyards in the future.”

Helpful Report

Posted 7 years ago

Hi Mr A Ayrton, Thank you very much for leaving a 5 star review. We're very pleased to hear you received very good customer service & care. We look forward to your next visit!

Posted 7 years ago

“Adam was very helpful from start to finish, showed us around the car and made sure everything was order before collection and made life very easy when the time came for collection as we are not local to the garage”

Helpful Report

(Keighley Nissan) - Posted 7 years ago

Hi Kirsty, Thank you very much for your feedback and 5 star review! We really appreciate it. We're very pleased to hear you were well looked after by Adam. We will make sure to let him know. Thanks again.

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

Hi Paul, Thank you very much for taking the time to leave a 5 star review, today. It's great to hear you received excellent service. Thanks again.

Posted 7 years ago

“Excellent service from Dean and I am delighted with my car.”

Helpful Report

(Ashton-under-Lyne) - Posted 7 years ago

Hi Kathryn, Thank you very much for leaving a 5 star review! We're very pleased to hear you received excellent service from Dean, and that you're happy with your new car! We will make sure to let Dean know.

Posted 7 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews