“Would just like to say I've had a great service so far and the quote I got was very competitive. When I spoke to the advisor on the phone he was very helpful and courteous. Thank you for an easy and pleasant transaction throughout.”
“Brilliant at what they do , was very helpful in giving me a policy and explaining everything. I also was given the best customer service in dealing with questions and issues I had. Very happy with my choice to go with complete bike cover.”
“I am happy with my insurance package, regarding cost and online service, however the only issue I have was that my initial phone call to set up the policy took over 30 minutes to complete. As this is not a free telephone number, I feel this should of been done quicker or allowed me to purchase it online instead. Overall rating is good.”
“Was happy with service to start with, uploaded forms as requested. That's when it all went down hill. Answered all the questions truthfully, both on line and over the phone. The only problem is the telephone sales assume joe public know all the ins and outs of insurance. Poor wording to driving licence info in welcome letter, again did as instructed as per letter. 5 days later get email saying 2 of the 3 documents not acceptable. After a 20 minute phone call, on premium rate number. The policy ended up costing £56 extra, due to their incompetence. Not happy to say the least.
Very poor customer service. Not impressed, unlikely to use in future.”
Hello Kevin. Thank you for your feed back it is important to us. I have asked our complaints team to look into your comments and come back to you. Regards Samantha Complete Bike Cover.
“its good but iv'e had a few emails saying my proof of licence isn't quite right and then it wont let me re send my copy of my licence which is annoying so the instructions aren't very clear on what I should do.”
Hello Ben. It's Samantha here from Complete Bike Cover. Thank you for your feedback it's important to us. I have asked one of our senior team to contact you to assist with your concerns.
“Inaccurate info on web portal on completion of purchase (asked for driving licence counterpart which no longer exists). Despite saying they'd be happy to verify my NCB over phone with current insurer they rudely point-blank refused to do so and would not accept my renewal letter as proof. Insisted I get a special letter from current insurer which current insurer would only issue after my policy ended and complete cover refused to provide my docs till after they received the letter so I only got insurance certificate etc a week after the policy started and only because I chased them to get it. Had trouble uploading somce docs to portal because it refused to accept pdf (although did previously) but eventually succeeded with jpg. So although the price is very competitive the website has outdated info and some customer service very rude. Others I spoke to to get the docs were quite helpful so I guess just some bad apples amongst them! I did see the same price (from same underwriter) from other sites/brokers so in future I'd probably buy from somebody else in the hope of less hassle than this, as rather stressful fighting an uphill battle just to get insurance confirmed.”
Hello Richard, it's Jonathan here from Complete Cover Group. I believe that my colleague Samantha has already spoken with you and matters are in hand but I wanted to say thanks for taking the time to give us such valuable and insightful feedback.
We're aware that the Complete Cover FAQ pages need some updating following the recent DVLA changes and these are currently being worked on. Our customer documentation and staff training manuals have already been changed to reflect the new requirements.
We will review all of the comments you've made in order to improve the service we provide to you and our other customers.
Thank you again.
“was not able to buy online but had to call and do the quote again. Didn't receive documents. No clear id complete cover is broker or insurance company”
Hello George. Thank you for your feedback. It is important to us. I have asked one of our senior team to look into your documents. I apologise that you were unhappy with having to call us. Within our validation process we ask our customers to clarify their information to ensure we offer the best product with the best insurer and price. Regards Samantha Complete Bike Cover.
“They offer a quote on compare the market and can't Honor it as never riden a 1000cc bike before so it goes up £100 on the quote. If it wasn't for the fact the new bike was bought I would have walked away.”
Hello Liam. Thank you for your feedback it is important to us. I have referred your comments to one of our senior managers. They will investigate your policy and contact you with their findings. Regards Samantha Complete Bike cover.
“It takes an age to speak with someone, and on one particular phone call was on the phone around 1 hr 15mins. Kept being put on hold, only for a different advisor to pick up, then having to go through the same questions and explaining my issue.
Needless to say i'm writing a review and my insurance, ant the payment still hasn't been sorted nor have I received any of my doc's! So come tomorrow i will need to get back on the phone to them.”
“Nearly an hour on phone spent more time on hold then all the information required to complete the insurance I found very time consuming and stressful.how ever pleased with the quote. But I will say I won't be going through that again .”
