Contego Response Reviews

Name: Contego Response
Address: HEAD OFFICE 4 Maple Way, Aycliffe Business Park, Newton Aycliffe, Co. Durham
Rating: 4.86

4.9 Rating 153 Reviews

96 %

of reviewers recommend Contego Response

Company Reviews

Questions

Metrics

4.9

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

service@contegoresponse.com

Location:

HEAD OFFICE 4 Maple Way, Aycliffe Business Park, Newton Aycliffe
Co. Durham
DL5 6BF

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Contego Response 5 star review on 24th June 2025

Sam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding, exceptional and altruistic service from Matthew Fisher of Contego Response!!! Matthew provided me with continuous updated information during each visit. His knowledge is extraordinary along with his professionalism! He is a credit to the company and I wouldn’t hesitate in recommending Matthew or Contego Response. I hope this review is passed onto Matthew along with my thanks.”

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Posted 1 year ago

“Quick, professional response. Technician Matthew Fisher is a credit to the company. Efficient, thorough and a good communicator. Contact via my insurers, a good choice by them.”

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Posted 1 year ago

“Simon was absolutely fantastic. He took the time to explain everything he was doing and the reasons behind his actions, which greatly enhanced my understanding of the process. His knowledge in the subject matter was evident and very impressive. Additionally, Simon's incredibly friendly demeanor made the entire experience pleasant and comfortable.”

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Posted 1 year ago

“Simon came to my property on three occasions to deal with a rat problem in the garden. He was very approachable, really easy to talk to and very reassuring. The poison he put out was phenomenal and starting working immediately and for that I am very grateful.”

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Posted 1 year ago

“Contego sent Matthew Fisher to sort our rat infestation out, over the three visits Matt keep use fully up to date with what he found and what action he had taken, over the visits 5 rats were caught. he recommends that Anchor get a drain survey as he suspects thats how the rats are getting in As for Matt the way he carried out his work, his politeness and professionalism is second to none. I would recommend him to anyone.”

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Posted 1 year ago

“I recently had a persistent mouse problem and after a disappointing experience with another company, I was sent Matthew Fisher from Contego Response. From the moment he arrived, it was clear that Matthew was a true professional. His friendly demeanor and great mannerisms instantly put me at ease. He was incredibly informative, taking the time to explain the situation and the steps he would take to address it. Matthew’s dedication was evident in the time and effort he put into solving the problem. He didn’t rush the job and made sure every possible entry point was thoroughly checked and sealed. His attention to detail and commitment to quality work were impressive. Unlike the previous engineer, Matthew ensured that all my concerns were addressed and didn’t leave until he was confident the problem was resolved. I can’t recommend Matthew highly enough. His exceptional service and genuine desire to help were greatly appreciated. If you’re dealing with a pest issue, do yourself a favor and call Contego Respone and ask for Matthew—you won’t be disappointed!”

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Posted 1 year ago

“Mathew Fisher is a GOD-SEND , he has gone above and beyond in all aspects to help us resolve out squirrel issue. First had an issue with squirrels in my roof in February, after going privately numerous times and to no avail we had to have an entire new roof done. 2 weeks later the squirrels found their way back in so we decided to go through insurance. After weeks of sleepless nights, Mathew was sent via Contego, not only is he polite and a joy to speak to he is very knowledgeable in his work. Matthew has managed to catch two squirrels and give us the best advice and aid into helping proof the house. Need I say the squirrel had made new entry points each time. It was a long trial but the customer service and satisfaction is 100%, absolutely exceptional, Mathews approach in his guidance and his advice has always been effective. Always taking plenty of photographs showing what he has done and keeping us well informed on the next steps into dealing with the issue. We have potentially one last squirrel left to catch and now that all entry points have been sealed due to Mathews expertise and commitment I really hope this is the last of it. Always been full of banter and a joy, even though it was so stressful and he seen how tired I was due to sleepless nights (due to heavy squirrel activity) he always was so reassuring as to never giving up and going the extra mile to help resolve our issue. So very thankful to him, we wouldn’t have been able to resolve this nightmare without him. He deserves all the recognition and praise, more than happy to provide further feedback as a reference in order for Matthew get promoted further in his line of work because he DESERVES it! Forever GRATEFUL and indebted to him!”

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Posted 1 year ago

“The technician Mathew Fisher Fantastic work down, very accurate, very polite and professional I definitely recommend Mathew to everyone. Regards”

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Posted 1 year ago

“Mathew Fisher came out to me (after we booked through the insurance) and the situation was pleasant as soon as we had him on site [at our home]. Mathew's first task was to go around the house to look for all areas of entry, something that could have taken a lazy person 5 to 10minutes, however instead he was super thorough going through everything. This was super reassuring to know that we didn't have a jobsworth but someone that actually cared. Such reassurance really is everything in these circumstances (especially when you're scared *another* mouse might crawl over you whilst sleeping. I'd recommend Mathew from contego anyday in the hope that you don't ever need them :) Even just for the reassurance, such a service is well worth it.”

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Posted 1 year ago

“Simon Barraclough came out for the first and third visit to deal with the appearance of a rat/s in my kitchen - his colleague came for the second visit. Both of them were very professional and reassuring. Their expertise in tracing where the creatures were getting in and the thoroughness in dealing with the situation was very much appreciated. They carried out their work with cheerfulness and a very positive attitude - which has not always been the case when we've had a rat problem before. Thank you very much.”

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Posted 1 year ago

“Clear communication and explanation of what work was being done. Mathew was very thorough. The issue has now been resolved.”

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Posted 1 year ago

“A big thank you to Lewis we had a rat infestation in our loft, he has been very helpful answering all my questions, he knew how unsettled I was living in property and would always give me the reassurance I needed. Every week when he visited he would talk us through the next stages. I can now say fingers crossed the rat problem has been solved!! Thank you Lewis for doing a fantastic job!”

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Posted 1 year ago

“Contego has (fingers crossed!) solved our rat problem, all thanks to Andrew. We’ve had several different pest control companies to investigate the infestation, but Andrew was the only one who actually found where the rats were entering. He was absolutely brilliant and took the time each visit to help, advise and implement the solution. I cannot recommend Andrew and Contego highly enough!”

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Posted 1 year ago

“Excellent service, I recently had mice in my home due to holes in the brickwork. Lewis came and done a full inspection, he was very professional and understanding of my concerns. I’m just so grateful of the fast response from Contego and can finally live stress free in my home”

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Posted 1 year ago

“Matt Fisher was both informative and thorough. Having mice is an unsettling problem, but he made me feel so much better about it, explaining what I can do to be more preventative, and reassuring me that, it's just one of those things! I feel so much better abd (for now) appear to be mouse free!”

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Posted 1 year ago

“Another great service from Contego. This time from Adam N. who was sent when I sighted a mouse in kitchen. He was extremely thorough searching for evidence of the extent of the problem, by removing all skirting boards & pulling out all white goods. He discovered a void in wall behind kitchen cupboard (not easy to reach!) and identified this as main entry point. Adam also explained all the substances he was using to track and eradicate the mice and stuck labels on areas where substances applied. He worked v.hard to block the entry point and check for other possible entry points both inside and outside the property. I felt he was a very conscientious and professional technician and I was very reassured that the problem had been v.thoroughly dealt with.”

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Posted 1 year ago

“A young man called Lewis came out to my home insurance call as I was nervous I had mice or rats in my loft . I have a big phobia of mice and the thought of a rat had me physically shaking and tearful . Lewis put me at ease in a short space of time , telling me what he will do what he will look for and come back another 2 visits to make absolutely sure I’m clear . His knowledge upon me asking lots of pest control questions were all answered and assured me and I felt actually relaxed about what he did with the powder on plates around the traps to see if they’ve sniffed around that an ultraviolet light shows up . He was very meticulous and didn’t hurry anything and I felt cared for . Was lovely seeing him on the next 2 spaced out accordingly visits to give chance of any unwanted pests coming in and all was clear and cleared down perfectly . I actually feel I could be over my Phobia because of Lewis and the manner he conducted in front of me he was kind caring and very polite and professional . Please could you thank him from me Lisa ward”

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Posted 1 year ago

“Excellent service and resolved the rat issues.”

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Posted 1 year ago

“I have had a rat problem for 5 years plus but Contego have put a stop to that!! Chris Moore is the best rat catcher in town he’s professional hard working and very good with communication that’s my reason for a 5 star review couldn’t be happier would definitely recommend this service and if anyone is lucky enough to get this young man be greatfull he won’t leave until the jobs done thanks a lot .”

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Posted 1 year ago

“I was devastated when I saw a mouse and totally stressed anxious and tearful at my first visit. Straight away I felt the controller was able to respond appropriately ensuring that the situation would be rectified. Areas of activity were identified and bait positioned thankfully there was no further evidence of activity. However I was advised how to reduce pests and avoid any further problems The technician was called Robert he has a very calm way with people and you feel in safe hands Initially it took some time to get to the company as this was through my household insurance however once in contact I needed to wait approximately 7-10 days for an initial visit but after this I had follow up calls scheduled closely together to effectively monitor the situation and I was informed via text link of the date and time of appointments”

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Posted 2 years ago

Contego Response is rated 4.9 based on 153 reviews