The Organic Butchery Reviews

Name: The Organic Butchery
Rating: 4.68

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

4.7

Based on 5,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

Michael Wiley

The Organic Butchery 5 star review on 28th November 2023

105

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“expensive.”

Helpful Report

Posted 3 years ago

“What a shame that the quality of the chorizo has dropped so much; the introduction of the spicy version may have something to do with it?”

Helpful Report

Posted 5 years ago

“Clearly not much chicken used in the broth, pretty tasteless and my stomach responded badly to it. The fodmap beef stock was even worse, just lukewarm dishwater which my stomach also did not enjoy. I was told on the phone that a man would contact me this week regarding this. He did and basically told me itisvwhst it is, sympathies, I feel that I paid a lot of good money for nothing and as a pensioner I feel really ripped off. I have not cooked the marrow bones yet but no doubt I will find very little marrow on those bare looking bones. The smoked chicken was the only reason I gave a 2 star and that was horrifically expensive for one small portion. A refund on the broths would be nice as I really hoped to become a regular customer.”

Helpful Report

Posted 6 years ago

“Not as described,should have been used for diced lamb and not steak Emailed you twice about this and sent pictures.But no reply. Disgraceful!”

Helpful Report

Posted 6 years ago

“As usual, this is the third bag that I use and the third time it comes short in weight. The quality of the meat is superb as usual, though, I have sent an email with photos of these bags on the scale, explaining that being their most expensive product on the website I would expect to have it at the weight that I pay it for. I haven't heard back from Coombe yet, but surprisingly I have received the invitation to make a review. I start to think that I will stop this subscription of chicken and I would start buying elsewhere...”

Helpful Report

Posted 7 years ago

“Very tough and dry, compared to the packs I had earlier in the month.”

Helpful Report

Posted 7 years ago

Hi Claudia, We see that you had chicken wings, burgers, and flat iron steaks. Could you be a little more specific about the products you found to be a bit tough? We'd like to check the products from that batch. Thanks, Coombe Farm Organic

Posted 7 years ago

“The bones I received are whole, I thought they came cut as they looked in the photo. I don t understand why there was water with blood in the package, I m very disappointed ...I m paying for the bones not for the liquid.”

Helpful Report

Posted 4 months ago

“Previous experiences have been positive however I ordered after a long time so maybe customer service team have changed. On this occasion part of my order was missing and I was getting no response from customer services emails . I had to make numerous calls to explain my dissatisfaction for issue to be rectified. It should take 1 email or 1 call to rectify if my order has not been fulfilled. I’m unsure how often I would order going forward. Love the bone broth and have purchased many times before.”

Helpful Report

Posted 5 months ago

“See my recent emails re short weights, for which I have yet to receive a reply! Maria Casey”

Helpful Report

Posted 6 months ago

“Three items not delivered and 10 days later I am still awaiting a refund. Seriously this is a terrible service. Phoned up several times, emailed, messaged various times. Still no luck. 231007524834”

Helpful Report

Posted 6 months ago

“Given I received the package accompanied by an email saying everything was fresh, I found one of the duck packages semi frosted, and the email responding to my query 24 hrs later telling me it had been previously frozen, meant I couldn’t eat it. And all requests for replacement or reimbursement were ignored I’d say this was pretty poor.”

Helpful Report

Posted 6 months ago

“Poor customer services, never was refunded for the full amount of poor quality bacon I purchased. only some of it even after they admitted there was a problem. I even had to chase up the partial refund and was told rubbish that they had not heard about the poor quality bacon then was told totally differently on another phone call to them. I was told people were in the office then 1 miinute later that they were off for the day. I notice when there is a problem the staff disappear rather than deal with the problem In short, they have lost our custom”

Helpful Report

Posted 6 months ago

“This chicken tastes nice but considering there is only 200g in each packet and I still have to trim tendons, fats, blood spots, cartilage and skin, there is even less chicken and it’s not value for money. I would rather they did mini chicken fillets then I can trim it properly myself. It’s a shame as it’s such good chicken otherwise.”

Helpful Report

Posted 6 months ago

“I was very unhappy with my purchase , straight after receiving my order I went on to the website and advised Coombes farm that the items were not frozen, they had defrosted and so had the packaging and we just cold , the reason we buy this product is because of my husbands very sensitive stomach and there is little food he can eat as a result of this we had to throw our order away, we advised you of this and have heard nothing from you”

Helpful Report

Posted 8 months ago

“Gutted you guys have not kept this frozen impossible for me to eat that much in such a short time. Loved the product, not sure I can purchase in the future”

Helpful Report

Posted 8 months ago

“Some things were great, such as the pork sausages, pork burgers and veal chops. Other things lacked seasoning completely and the lamb burgers all contained fragments of bone in multiple packs. I was also sent multiple packs of regular pork sausages, rather than the pork and wild garlic as ordered.”

Helpful Report

Posted 8 months ago

“usually an excellent buy but this time it was not as good, and only just fed a family of 4 with normal portions”

Helpful Report

Posted 8 months ago

“Naturally it was disappointing that my goods had all defrosted. I understand the fault for this lay with the time that the parcel remained with the courier although I received it on the Friday morning as agreed with yourselves. I am aware that you intend to supply fresh meat in the future. The ham was very nice as was the turkey and I am satisfied with the lamb bones. Thank you.”

Helpful Report

Posted 8 months ago

“Using DPD and not refrigerated vans has lost you a customer. The bacon I had last time was far too fatty. The rump roast I slow cooked yesterday...enough for 3 people only. Far too much fat.”

Helpful Report

Posted 8 months ago

“I am afraid this was no good for us, it had so much fat on it I had to throw more than half away”

Helpful Report

Posted 8 months ago

The Organic Butchery is rated 4.7 based on 5,612 reviews