The Organic Butchery Reviews

Name: The Organic Butchery
Rating: 4.68

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

4.7

Based on 5,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

Michael Wiley

The Organic Butchery 5 star review on 28th November 2023

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry to say although the meat was good, 3 packets of bacon, one packet of sausages and the burgers were all partly defrosted so I had to give most away to save throwing them away. At least the rib of beef had not defrosted.”

Helpful Report

Posted 8 months ago

“I ordered two of these but only one arrived. I have no issues with the quality but my request for a refund has essentially not been responded to. Also I paid extra for a morning delivery but it only came in the afternoon and again no refund. No issues with quality and this is the first time I have had issues.”

Helpful Report

Posted 9 months ago

“Quality is not as expected from farm products”

Helpful Report

Posted 9 months ago

“Bacon was too salty. Steak was very tough, not chewable.”

Helpful Report

Posted 10 months ago

Hi Sarah We’re really sorry to hear you were disappointed with your order. Please pass any further feedback to us via email at hello@coombefarmorganic.co.uk The Coombe Farm Team

Posted 10 months ago

“Beef mince really fatty!”

Helpful Report

Posted 10 months ago

Hi Rob We’re really sorry to hear you were disappointed with your order. Please pass any further feedback to us via email at hello@coombefarmorganic.co.uk The Coombe Farm Team

Posted 10 months ago

“The product seems fine, but two deliveries have arrived partially defrosted which is not acceptable. We are perhaps beyond the limit of reliable delivery (Fife in Scotland) with the packaging used. So we won’t try again, sadly.”

Helpful Report

Posted 11 months ago

Hi Andrew, We are really sorry to hear that your orders arrived defrosted, we completely agree that this is not acceptable. We operate using a third party courier service, which means we sometimes face delivery issues that are out of our control. Unfortunately being in Scotland does mean that the delivery service is slightly longer. We are currently trialing several courier services to see which service is most reliable for our customers. Please contact us via email at hello@coombefarmorganic.co.uk with your feedback, and we will endeavour to rectify your disappointment! The Coombe Farm Team.

Posted 11 months ago

“steaks looked great but very tough, very dissapointed”

Helpful Report

Posted 1 year ago

Hi Trevor, Thank you for your review, so sorry to hear this about our dry-aged steaks. Please do drop us an email at hello@coombefarmorganic.co.uk to discuss this further. The Coombe Farm Organic Team

Posted 1 year ago

“Sorry but the mince smelt and tasted awful”

Helpful Report

Posted 1 year ago

Hi Mandy, Apologies once again for this, as I said via email our team will be looking into this asap, please do let us know if you needed anything else from us at all. The Coombe Farm Organic Team

Posted 1 year ago

“The diced lamb was fatty beyond belief. I was shocked despite the good flavour.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, A. We are so sorry to hear that the diced lamb was fatty beyond belief. We understand how distressing that must have been and we apologize that it didn't quite meet your expectations. We would really like to make things right and in order to do that, could you please email the team at hello@coombefarmorganic.co.uk

Posted 1 year ago

“Unfortunately the beef was with gristle and was really difficult to chew. Other produce on same order ok, but beef joints x 2 not”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear that the beef joints you received were tough to chew and had a lot of gristle. We always strive to provide our customers with the best quality food and apologize for this experience. Please do not hesitate to contact me at hello@coombefarmorganic.co.uk, so I can resolve this issue for you.

Posted 1 year ago

“Good company, I like their wide range of products and food is well packaged to keep it frozen while in transit.”

Helpful Report

Posted 1 year ago

Dear Claire, Thank you so much for taking the time to provide us with your feedback about Coombe Farm Organic. We truly appreciate it! We would love to learn more from you about how we can improve our services to ensure that customers like you get the best experience. Could you give us any more information about what didn’t meet your expectations when it came to the good company, their wide range of products, and their food packaging? Once again, we apologize for the inconvenience and thank you for allowing us to learn and grow from your experience. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you. Sincerely, Katherine

Posted 1 year ago

“Service went above and beyond as you hand-delivered our Christmas duck when DPD let you down. Absolute top marks for that. Unfortunately, I'm not happy about the duck themselves. There were 4 of us at Christmas so I ordered 2 of the 1.5-1.9Kg 'serves 3' birds. In my over 20 years of cooking duck for Christmas, I don't think I've ever had such skinny little birds before. They were both just 1.5Kg and hardly had any breast meat at all. I was frankly struggling to get 4 plates of food out of them.”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to share your experience with us, we were sorry to hear that there was some disappointment with the quality. If you would like us to look into the further please email the customer service team hello@coombefarmorganic.co.uk they will be happy to help

Posted 1 year ago

“Very disappointed to have to write a negative review but, having so far consumed 2 of the 6 products we bought for Christmas, they were both poor. The smoked streaky bacon was overly smoked, really thick and tough and inedible for one of us. The unsmoked gammon joint had, unexpectedly, no fat on it and having cooked it in exactly the same way we usually do for such a piece of meat, we ended up with very dry and not especially tasty ham. Now somewhat concerned about what the remaining items are going to be like.”

Helpful Report

Posted 1 year ago

Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you. We appreciate you taking the time to share your experience with us, we were sorry to hear that there was some disappointment with the quality. Our packing team carry out quality checks before everything is packed so we will ensure this is looked into further for you.

Posted 1 year ago

“My order arrived soft and no longer frozen. This is obviously a great shame as the food was wasted. I received a full refund.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very sorry to hear you have had some problems with your order. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you.

Posted 1 year ago

“Tasty meat, however, dries out easily not the best choice.”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to share your experience with us, we were sorry to hear that there was some disappointment with the quality. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you.

Posted 1 year ago

“I wouldn't order again, had much better from other organic farmers. Not a fan everything us delivered frozen, I would not of ordered if I would have realised.”

Helpful Report

Posted 1 year ago

“I used to love these sausages, but not the new improved recipe!! Whatever you have added to them repeated on myself and my husband. much prefer them as they were”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to share your experience with us, we were sorry to hear that there was some disappointment with the quality. I will mention this to our butchery team

Posted 1 year ago

“I was very disappointed with the amount of plastic packaging and plastic ice bags that came with the order. I felt very bad - I was hoping I am doing the right thing for the environment. Also, the driver didn’t ring the bell but thew the whole box over the fence.”

Helpful Report

Posted 1 year ago

Hi Barbara We are very sorry that the DPD driver did not deliver to your door, this should certainly not be happening - can you please contact hello@coombefarmorganic.co.uk so we can look into this for you? Regarding the plastic surrounding the meat, at present this is the only packaging we are allowed to use as recommended by the Food Standards Agency to keep the meat safe to eat. It is fully recyclable and we are exploring alternatives. Equally the plastic ice packs can be recycled, or they can be returned to us to use again. Many thanks Jemima

Posted 1 year ago

“EVERYTHING we ordered.came frozen. Not vacuum packed. Two bags were split. Exceptionally heavy box with 24 separate ice packs.It was left two floors below, in the lobby, when it clearly stated deliver to flat door.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. You are right, that is not the level of service that we should be providing and for this, I am truly sorry, Thank you for giving us a call it was lovely to speak to you, I can also see we have already resolved this for you

Posted 1 year ago

“I wouldn’t buy these again, the two steaks that were delivered looked completely different from each other and didn’t cook uniformly.”

Helpful Report

Posted 1 year ago

"Thank you for raising these points with us but I am very sorry to hear of the experience you have had with us was not the best that we should have been. Our team carry out thorough quality checks before the items are packaged so this will need to be looked into further as this is not acceptable." Please can you get in touch with us at hello@coombefarmorganic.co.uk so we can put this right for you?

Posted 1 year ago

The Organic Butchery is rated 4.7 based on 5,612 reviews