The Organic Butchery Reviews

Name: The Organic Butchery
Rating: 4.68

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

4.7

Based on 5,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

Michael Wiley

The Organic Butchery 5 star review on 28th November 2023

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was partly de-frosted and the bottom of the outer cardboard box had collapsed due to water leaking from the contents. This is the second time that this has happened.”

The Organic Butchery 2 star review on 1st August 2022

Helpful Report

Posted 1 year ago

We are very sorry for the lack of delivery and service that you received regarding this matter. We completely understand your disappointment as it was an unacceptable experience. Thank you for emailing as soon as this happened I know the team here answered your enquiry quickly and it has been flagged to our GM - it's something we will be looking into further. Thank you so much for your feedback. From the Coombe Farm Organic Team

Posted 1 year ago

“I was looking forward to this. However the courier left the box on the doorstep in blazing hot sun. When we found it the meat had begun to defrost. I was helpfully told that the defrosted meat would be good for up to five days. That was a lot of meat to get through in five days - which the two of us did not manage. The offer of £10 off next order was useless as won't be buying again from a company using a useless courier. The meat - of what we managed to eat - some was good and tasty some, not so much.”

Helpful Report

Posted 1 year ago

I am very sorry for the lack of delivery and service that you received regarding this matter. I completely understand your disappointment as it was a completely unacceptable experience. We will be looking into this further, if you require we can send you a new box of goodies to enjoy please let us know if this is something you would be interested in.

Posted 1 year ago

“I won't write a review because the meat was tough. It was well beaten and thinned (for Saltimbocca) and properly cooked. I have been cooking Italian food for over sixty years. I was delighted you are into rose veal but this was a disappointment. In my opinion it was offered too early. The minute steaks were better but not hugely so. I have not tried the rest. If you want anything more call me 01507 328463.”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to share your experience with us, we were sorry to hear that there was some disappointment with the quality. We will ensure this is looked into further for you with both our farmer and butchery manager.

Posted 1 year ago

“I wanted a fresh organic duck but found minimum order was £40 so topped it up with sausages and burgers and a can of sardines. The Sardines did not arrive, I called and spoke to a woman 8 days ago that didn't apologise, just said " this seems to happen a lot" and promised to mail them to me, nothing yet. The duck was mediocre, as if it had been frozen rather than fresh as described. Meat had a dry texture, little fat. The sausages were not much better. I have yet to try the burgers. Underwhelmed, I will not be a return customer.”

Helpful Report

Posted 2 years ago

“My order arrived with 17 double freezer packs.What a job getting rid of them! I have only tried the rabbit, so far, which bizarrely had only 3 legs.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are working on improving our packaging, we have been sampling new boxes, liners and ice we are also looking to ask customers if they would like to be able to return their packing to us.

Posted 2 years ago

“Salty broth”

Helpful Report

Posted 2 years ago

We are sorry to hear your broth was salty we have passed your feedback onto our supplier.

Posted 2 years ago

“So far I have tried the streaky dry cured back bacon- sorry this was actually unpleasant, far too fatty and left the pan with a great deal of residue. The back bacon was ok but no better than M&S. The pork chop disappointing. The DR rib-eye steak again disappointing - not as good as Sainsburys finest. Overall I am extremely disappointed as the duck we had at Christmas was fabulous and I had high hopes. .”

Helpful Report

Posted 2 years ago

This is not what we had expected and we are sad to hear you were disappointed with your order from us. Please can you contact our customer service team at hello@coombefarmorganic.co.uk and they will happily put this right for you.

Posted 2 years ago

“Unfortunately, the turkey had frozen in parts then defrosted. The overall flavour tasted a bit off. The rest of the meat was good.”

Helpful Report

Posted 2 years ago

We are surprised to hear the turkey had frozen in parts as we sent it fresh. The quality should not have been compromised. We recommend contacting our customer service team via email at hello@coombefarmorganic.co.uk

Posted 2 years ago

“My interaction with CF was marred by a poor performance by the Courier. My initial shipment was "damaged and dumped". The company then offered me a refund, I had to decline this so close to 24/12 and push for a replacement order. Looking for an organic crown of turkey, so near the close for Christmas is not my idea of fun. This in turn had two side effects, awaiting the second delivery was anxiety-producing and as the side of salmon, ordered for a guest with dietary restrictions was to be absent from the replacement shipping, I had to drive 80 miles to source from a "local" seller. The shipping charges were high and for a before 1200hrs delivery, so were incorrect anyway. I was led to believe the delivery miss was a rare occurrence, however, when I checked the reviews it is evident the Company needs to change its Delivery service. Shame on me, if I had checked beforehand I would have chosen another supplier. The turkey crown itself was ok, but not startling, nicely shaped crown, moist and with some flavour but overpriced at £100. My other 5 online food deliveries were all on time and delivered intact.”

Helpful Report

Posted 2 years ago

We take all feedback seriously and we do review all processes often to ensure we deliver to a high standard. Sorry, we failed on this occasion to deliver your order. Kind Regards The Coombe Farm Organic Team

Posted 2 years ago

“This mince is delicious.. of course cooked 'my way'! However, I had to cook all 6 packets at once as they had started to defrost. The box they came in was spit open and the tape that the courier had used to keep it together hadn't kept it airtight... I have just seen that my complaint went to DPD and they didn't reply.”

Helpful Report

Posted 2 years ago

Hi, We are sorry that DPD delivered your order in a poor condition, this is not acceptable. Any complaints are best processed through ourselves via email at hello@coombefarmorganic.co.uk

Posted 2 years ago

“Bought two 1kg gammons - both were already 11 months old - please see attached images - old stock - only 1 month to eat it or bin it - also both had already started to defrost on arrival - customer services argue they are totally within their right's legally to sell 11 months old produce so don't care but imagine buying 10 to stock up your freezer + getting stock already 11 months old with only 1 month left on them !! - make your own mind up - I have.”

Helpful Report

Posted 2 years ago

We are sorry you were unhappy with the use-by date on your product, legally we can place twenty-four months on our product, but to help with our stock rotation we only place twelve months. We know the quality of our organic meat will still be exceptional once defrosted because we are swiftly freezing our products straight after they are butchered.

Posted 2 years ago

“My first purchase was a disppointing one due to weight of one item I did weigh did not meet what was expected.”

Helpful Report

Posted 2 years ago

Hi We would like to look into this for you, if you haven't already please can you email all the details to hello@coombefarmorganic.co.uk and we will happily resolve this issue for you. Thank you

Posted 2 years ago

“I enjoyed the leg of lamb. However, the 17 ice packs that occumpanyedb it left a serious sour taste and until you change packaging I will not be returning. The ice packs are also full of this expanding jelly and roll some twenty minutes to clean up and dispose of? Jan Norton”

Helpful Report

Posted 2 years ago

We are sorry you received a lot of ice packs with your order, we are looking into ways to ensure we can keep our produce frozen during transit with less packaging or with more sustainable packaging.

Posted 2 years ago

“Ordered three porterhouse steaks (nearly £60), found them to be really thin, so impossible to cook rare - will not order from Coombe again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback we will pass this information onto our butchery manager to take a look into

Posted 2 years ago

“This pie was lacking in flavour and had a poor fish to potato ratio - not recommended.”

Helpful Report

Posted 2 years ago

Thank you for your feedback we will pass your information onto our suppliers

Posted 2 years ago

“This meat cost a lot of money and wasn't worth the expense. I ordered beef sausages - okay - salt beef - awful - and a very expensive chateaubriand, which I haven't tried yet. £62.00 and nothing to recommend it. I am sorry, Coomb Farms, but you need to do something about your flavours.”

Helpful Report

Posted 2 years ago

We are sad to hear you were disappointed with your order. we will pass your feedback onto our butchery and farm team for you.

Posted 2 years ago

“Quick delivery, good choice of foods. I ordered four different items, so far cooked salmon fish heads - they were smelly, very much not fresh, I bought them to make soup but had to discard the stock. We really struggled to eat those heads, only because I’m very thrifty I did eat them and felt rather unwell. I really hope other items will be better, but apprehensive to cook anything else yet. Sadly, I’ll not order again.”

Helpful Report

Posted 2 years ago

“Lamb Kofta with sugar added! No excuse”

Helpful Report

Posted 2 years ago

“The bacon wasn't very crispy & my husband gave at least half of it to the compost bin. It reminded me more of lardons than bacon. I do thank you though, for being organic, it means a lot to the environment.”

Helpful Report

Posted 3 years ago

“i SENT YOU AN EMAIL AFTER MY ORDER WAS DELIVERED AND NO ONE HAS HAD THE COURTESY TO REPLY TO IT - NOT IMPRESSED ONCE AGAIN THE BOX WAS LEFT ON MY DOORSTEP 2 METRES FROM THE STREET AND IN FULL VIEW - NOT IN A SAFE PLACE - THIS HAS HAPPENED TWICE BEFORE AND EACH TIME I COMPLAIN - EVEN LESS IMPRESSED i WAS IN - NO ONE RANG THE BELL - MY NEIGHBOUR TEXTED ME TO SAY IT WAS ON THE DOORSTEP BOTTOM OF BOX WAS DAMAGED AND OPEN AND WHEN I UNPACKED IT SOME OF THE FOOD HAS STARTED TO THAW - SO UNIMPRESSED I LOVE YOUR FOOD HOWEVER NOT OK WITH YOUR DELIVERY SERVICE”

Helpful Report

Posted 3 years ago

Thank you so much for your review Christine, This is not what we would expect, so I do apologise for any issues this may cause, I am afraid there are no remaining emails in our inbox as of present, the email to email is - hello@coombefarmorganic.co.uk if you forward any previous emails over to this email address a member of our team will get back to you within 24 working hours. Apologies once again, Danielle

Posted 3 years ago

The Organic Butchery is rated 4.7 based on 5,612 reviews