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The Organic Butchery Reviews

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

Company Reviews

Product Reviews

4.7

Based on 5,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

The Organic Butchery 5 star review on 5th December 2023

The Organic Butchery 5 star review on 5th December 2023

The Organic Butchery 5 star review on 28th November 2023

The Organic Butchery 5 star review on 3rd November 2023

The Organic Butchery 5 star review on 15th August 2023

The Organic Butchery 5 star review on 5th July 2023

Caroline Durant

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Previous experiences have been positive however I ordered after a long time so maybe customer service team have changed. On this occasion part of my order was missing and I was getting no response from customer services emails . I had to make numerous calls to explain my dissatisfaction for issue to be rectified. It should take 1 email or 1 call to rectify if my order has not been fulfilled. I’m unsure how often I would order going forward. Love the bone broth and have purchased many times before.”

Posted 5 months ago

“The meat products are amazing. However I live in a location where only small vans can enter. I assume this is thd reason why the driver left my box with hundreds of pounds worth of meat at the top of the road with someone I don't even know. Out of kindness they took the parcel to my door. Disgraceful delivery. I wont purchase again if i get this type of delivery I am afraid. I will have to give it a low score due to the courier issue”

Posted 5 months ago

“This chicken tastes nice but considering there is only 200g in each packet and I still have to trim tendons, fats, blood spots, cartilage and skin, there is even less chicken and it’s not value for money. I would rather they did mini chicken fillets then I can trim it properly myself. It’s a shame as it’s such good chicken otherwise.”

Posted 6 months ago

“Arrived partially frozen and are in the freezer if I am still alive after using them I will let you know You did your best but slightly more insulation would have been better”

Posted 7 months ago

“Some things were great, such as the pork sausages, pork burgers and veal chops. Other things lacked seasoning completely and the lamb burgers all contained fragments of bone in multiple packs. I was also sent multiple packs of regular pork sausages, rather than the pork and wild garlic as ordered.”

Posted 8 months ago

“I unsubscribed yesterday because I do not want to receive emails. Yet I just received one. Please can you not send me emails. Nikki Simler”

Posted 8 months ago

“usually an excellent buy but this time it was not as good, and only just fed a family of 4 with normal portions”

Posted 8 months ago

“Naturally it was disappointing that my goods had all defrosted. I understand the fault for this lay with the time that the parcel remained with the courier although I received it on the Friday morning as agreed with yourselves. I am aware that you intend to supply fresh meat in the future. The ham was very nice as was the turkey and I am satisfied with the lamb bones. Thank you.”

Posted 8 months ago

“Using DPD and not refrigerated vans has lost you a customer. The bacon I had last time was far too fatty. The rump roast I slow cooked yesterday...enough for 3 people only. Far too much fat.”

Posted 8 months ago

“I am afraid this was no good for us, it had so much fat on it I had to throw more than half away”

Posted 8 months ago

“Received £100 of meet. Steaks so far have been nice. Unfortunately the burgers were the worst we have ever eaten. Hard no taste. Shocking lack of flavour. I will stick to Riverford and Ocado organic GF burgers. Ordered 6 and tried 2, the remaining 4 went in the bin.”

Posted 9 months ago

“I would actually give it between 3 and 4 stars. It was a little too salty. I like that it had no nitrates and would look to buy nitrate free again. It did not last in the fridge.”

Posted 10 months ago

Hi Alex Thank you for your honest review, your feedback is greatly appreciated and will be passed on to our team. The Coombe Farm Team

Posted 10 months ago

“Wasn't as tasty or as tender as the minute steaks, rather too much fat in the middle of both and very chewy”

Posted 10 months ago

Hi Cheryl We’re really sorry to hear you were disappointed with your order. Please pass any further feedback to us via email at hello@coombefarmorganic.co.uk The Coombe Farm Team

Posted 10 months ago

“I liked them, but the problem is they still had some feathers on them”

Posted 11 months ago

Hi Susan, We’re really sorry to hear you were disappointed with your order. Please pass any further feedback to us via email at hello@coombefarmorganic.co.uk The Coombe Farm Team

Posted 10 months ago

“Bought 2 joints one excellent other quite fatty, I liked it but my wife wouldn't eat it”

Posted 11 months ago

“All good, but I don’t like seeing when the animal was slaughtered on the packaging. It completely put me off, too much detail”

Posted 11 months ago

Hi Pippa, We're pleased you enjoyed your order and we appreciate your honest feedback. Unfortunately, the slaughter code present on our beef packaging is a legal requirement - if you wish to discuss further/gain extra insight into why we do this, please contact us via email at hello@coombefarmorganic.co.uk and we'd be happy to provide this information. The Coombe Farm Team.

Posted 11 months ago

“the flavour was nice but the texture was weird - even more so than one may expect from liver pate - and we feel this is down to the fact the pate was frozen. It lost something in the defrost.”

Posted 1 year ago

Hi there, Thank you so much for your review. I'm sorry to hear this, please do pop us an email at hello@coombefarmorganic.co.uk so we can help you further. The Coombe Farm Organic Team

Posted 1 year ago

“Delivery was fast & efficient. The kippers were very good and the smoked haddock was ok, if a little dry.”

Posted 1 year ago

Hi Margaret, Thank you so much for your review. Please pop us an email at hello@coombefarmorganic.co.uk if you would like to discuss this further. The Coombe Farm Organic Team

Posted 1 year ago

“Product was as advertised, and very delicious! Website very easy to navigate! Reason for the 3 stars, DPD !! Goods did not arrive on the day I chose so because you send the broth out frozen it had all defrosted which caused me real concerns about re-freezing, particularly in the volume i had bought it in! Shame Sam in Leicester”

Posted 1 year ago

Hi Samuel, Thank you so much for your review, I'm so sorry to hear there were issues with the courier and with defrost. Please pop us an email at hello@coombefarmorganic.co.uk and we can take a look into this further for you. The Coombe Farm Organic Team

Posted 1 year ago

“your having problems with couriers as i understand it your dealing with this as coming to me defrosting. Your trying to make your prices competative with supermarkets but sadly its at the cost of product weights and sizes for the price you need to increase sizes for the price.”

Posted 1 year ago

Hi Paul, I'm so sorry that issues from our courier has left you with defrosted orders. Please do get in contact with us on hello@coombefarmorganic.co.uk so we can try and help you further. The Coombe Farm Organic Team

Posted 1 year ago

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The Organic Butchery is rated 4.7 based on 5,612 reviews