The Organic Butchery Reviews

Name: The Organic Butchery
Rating: 4.68

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

4.7

Based on 5,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

Michael Wiley

The Organic Butchery 5 star review on 28th November 2023

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite my cooking skills, ample butter & steam infusion the bird was till dry ????”

Helpful Report

Posted 2 years ago

We are sorry to hear this, we would recommend cooking your meat using a temperature probe for guildence.

Posted 2 years ago

“Quality of Turkey was excellent. However I had to discard the gravy, pigs in blankets and the bacon, as when these arrived they were already partially thawed. A) it is not clear that this items are frozen beforehand b) that they should be stored in the freezer. I contacted customer support and still have not received a reply. Overall disappointed.”

Helpful Report

Posted 2 years ago

Apologies we missed your email, the email address to use is hello@coombefarmorganic.co.uk. please can you pop us an email and we will happily resolve this for you.

Posted 2 years ago

“Delivered on time although packaging was breaking up. The brisket ordered was disappointing and was too fatty”

Helpful Report

Posted 2 years ago

We are sorry you found your organic beef brisket too fatty, as you know this is a fattier part of the animal but hopefully full of lots of flavours.

Posted 2 years ago

“Nice thick bacon but only 5 rashers between 3 caused rows. Cider sausages lacked seasoning. And I’m pretty sure I was meant to get chicken drumsticks too in my box that didn’t materialise. Wouldn’t use again. W’s considering before delivery, but now won’t.”

Helpful Report

Posted 2 years ago

We are sorry we failed on his occasion to get your order 100% correct, we log all issues so we can improve our service going forward

Posted 2 years ago

“upto now we have only tried the streaky bacon o a bacon sandwich. it could well be the way we cooked in a frying pan with a spot of lard in to get some sizzle going. unfortunately, the bacon was wasnt satifactory it struggled to get crispy. now to be fair to your company, i will probably try again with the back bacon. i will let you know my results.”

Helpful Report

Posted 2 years ago

Please let us know how it goes :)

Posted 2 years ago

“Yet again the meat had started to thaw on delivery”

Helpful Report

Posted 2 years ago

We are sorry your order had started to defrost on delivery, if you have photos please can you send them to hello@coombefarmorganic.co.uk and we will take a look into this for you.

Posted 2 years ago

“The last delivery was a disaster with split outer box and frozen contents starting to de-frost. I have already contacted the company on this.”

Helpful Report

Posted 2 years ago

Thank you for contacting us, the team at coombe farm organic will happily resolve any issues for you.

Posted 2 years ago

“Was a bit disappointed in the taste of the chicken, not as good as a free range one from Waitrose.”

Helpful Report

Posted 2 years ago

We are sorry your organic chicken was not as tasty as the one you brought from Waitrose.

Posted 2 years ago

“Produce looks promising but some of what we ordered from them was disappointing. Haven't had the pheasant yet so reserving full judgement until after we've cooked and eaten them but suspect not hung enough for our taste”

Helpful Report

Posted 2 years ago

“The food is great quality and real taste of real food. The delivery is fast , however I would prefer if they delivered chilled and then you freeze as you see fit. The issue with the frozen system is that the food is arriving half defrost which is shame because it’s not good to freeze again. From an environmental point of view now, it would be great to find a way to return those blocks back to the company for reuse. Imagine how much you can cut on production if you collect the ice blocks from the costumers. Overall I like the farm and currently doing my shopping from them.”

Helpful Report

Posted 2 years ago

“I am sad to say I've not been impressed. The chicken sausages were very dry, and the beef steak mince was just so so. The minced chicken was alright...but I don't think we will be ordering again.”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thank you for your review - I'm terribly sorry to hear of your disappointment with your organic chicken sausages and organic beef mince. We do take every care here at Coombe Farm Organic to ensure the highest quality of produce and I am sorry to hear that this is not the experience that you have had with us on this occasion. Please do let me know if there is anything else I can do to help resolve this. Our email address is hello@coombefarmorganic.co.uk. Best wishes Coombe Farm Organic

Posted 2 years ago

“Although the items I ordered were of good quality, the packaging was ineffective and about 1/3 of the items had to be cooked immediately because they were thawing. There is wool packaging available that I've seen before which kept an order from a different company rock solidly frozen.”

Helpful Report

Posted 2 years ago

“The bacon was very old and had a bit of off smell when thawed”

Helpful Report

Posted 2 years ago

We are sorry to hear this, if you need to have this issue resolved please email hello@coombefarmorganic.co.uk

Posted 2 years ago

“Delivery on time . I have not cook all of them yet . Just tried the Chicken and mushroom pie and Burgers . Burgers is not sealed properly .”

Helpful Report

Posted 2 years ago

Thank you for your feedback we will take a look at our packaging on our burgers for you.

Posted 2 years ago

“Would have been 5 stars but let down by DPD delivery. I can not recommend frozen goods left outside without receivers confirmation of delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review, and apologies DPD let us down on delivering your order.

Posted 2 years ago

“Good variety of organic meat but cuts seem very small and for the last two orders some of the meat had partially defrosted. Nitrate free bacon is a bit tasteless and sausages need more spiciness.”

Helpful Report

Posted 2 years ago

Thank you for your review, I will pass this information on to our butchery manager.

Posted 2 years ago

“Well it’s been a journey… we ordered a Yeo Valley box and it came with most of the contents defrosted, not sure where the problem in the chain is, possibly DPD? That said it was delivered at 15:30 so I am not sure how they expect a frozen box to stay frozen for at least 24 hours. Maybe it should be on a morning delivery. A few calls later the lovely Danielle ordered us a new box perfect. Friday came and no box a few calls and emails and apologies and ordered again for the following Friday. Box came result but again half of it was defrosted same delivery time 15:30. We tried to eat some of the produce, the burgers smelled funny but on a positive the sausages and chicken were lovely. This is probably not the fault of Combe Farm but may I suggest you book an earlier delivery time for frozen food as it does not arrive in a refrigerated van, just a normal DPD delivery. Thanks for all your help with this.”

Helpful Report

Posted 2 years ago

“Fantastic products, especially the smoked bacon & gluten free sausages (I don’t understand why the lamb sausages aren’t gluten free though, especially as the lovely lamb koftas are!) Unfortunately, the packaging leaves a lot to be desired. All the products are wrapped in single use plastic and the excessive ice packs are also not recycling friendly. You say let them defrost and cut them open and squeeze out the gel and then take them to the supermarket carrier bag recycling bins. Really? Who has the time or the space to be consumed with all that aggro? It’s up to businesses like yours to put your goods in sustainable packaging that doesn’t use single use plastic in the first place. Graig Farm offer their products in waxed paper which is fine in the freezer. The ice packs should be sourced from a company that encases them in corn starch not plastic. Sheep's wool is brilliant insulation and can be composted.”

Helpful Report

Posted 2 years ago

“good website, good delivery. however, I placed an order for 4 organic chickens and when we roasted 2 of them we were disappointed by the flavour of the meat. not as good as we usually buy. the box was also damaged on arrival but luckily the meat was not affected.”

Helpful Report

Posted 2 years ago

“Have not cooked any of the meat you supplied yet. I would say it was quite difficult to find where I was supposed to park in the complex of businesses. The sign for the shop & carpark needs to be better displayed.🙏M”

Helpful Report

Posted 2 years ago

The Organic Butchery is rated 4.7 based on 5,612 reviews