The Organic Butchery Reviews

Name: The Organic Butchery
Rating: 4.68

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

4.7

Based on 5,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

Michael Wiley

The Organic Butchery 5 star review on 28th November 2023

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could have been a bit gamier”

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Posted 3 years ago

“A bit too thick and not a very tasty cure sorry!”

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Posted 3 years ago

“Mostly happy with my orders, few delivery issues but driver related and customer service very helpful”

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Posted 3 years ago

Thank you Clare for your review, and i do apologise for the issues you experience with delivery, but glad we could help. Danielle

Posted 3 years ago

“I have only tried the steak so far and it was very gissely”

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Posted 3 years ago

“Well packed and speedily delivered.”

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Posted 3 years ago

“Flat iron steak was very CHEWY!! Trying Organic minute steak tonight. Thanks”

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Posted 3 years ago

“Sausages were tasty but defrosted I was refunded”

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Posted 3 years ago

“The products are lovely but a recent problem with packaging and underweight items I feel their customer service was poor and the way it was dealt with left me very disappointed”

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Posted 3 years ago

Good afternoon Bev, Many apologies you were unhappy with our service, we would hate to think we have made anyone feel that way. We do note down all customer comments and everything is fed back to appropriate teams and I can assure you, the comments you made will be no different. Please let me know if you have any further questions, and apologies for any inconvenience. Danielle

Posted 3 years ago

“Easy to order, delivered fast but box was dumped broken in the rain. Not what I expected from my first order”

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Posted 3 years ago

Good afternoon Teresa, Thank you for your review, apologies for this, if you have any queries with this please feel free to email customer service - hello@coombefarmorganic.co.uk and we can investigate this with DPD as to why this may have occurred for you. Kind regards, Danielle

Posted 3 years ago

“I already wrote a review & would like your feedback on the carb content of your gluten free chipolata sausages.”

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Posted 3 years ago

Good afternoon Janet, Please feel free to send us an email - hello@coombefarmorganic.co.uk with any questions you may have and a member of our team will get back to you. Thank you, Danielle

Posted 3 years ago

“The reason for just 3 stars is that I overcooked it- it is in no way a reflection of the quality of the product. I meant to order 1 gammon joint of 3 kgs and did not notice I had ordered 3 joints of 1 kg each until I got home from picking it up. This has proved to be just as well as the guests who were coming were not able to because of new Covid restrictions. The remaining two are in the freezer and when I cook them will do so for less time.”

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Posted 3 years ago

Good afternoon Ian, Thank you so much for your kind words, we are really glad you are happy and hope you did enjoy the joints in the end? :) Danielle

Posted 3 years ago

“Not very impressed, looked grey when unwrapped, possibly owing to having no nitrates. Taste was acceptable but I won't buy it again”

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Posted 3 years ago

Good afternoon Ruth, Thank you for your review, So the bacon/gammon will look more grey because as your rightly mention there is no nitrates in it, i do hope you enjoyed the products in the end, and if there is anything we can do to help please do not hesitate to get into contact Danielle

Posted 3 years ago

“We bought this Gammon joint to make a Christmas ham , we were very disappointed to see a large pork joint when cooked .”

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Posted 3 years ago

“I would love to write a review but as our Christmas plans were cancelled, the turkey had to go straight into the freezer hopefully to reappear at Easter! However it arrived well packaged, with lovely fresh herbs and on time so that was a good start.”

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Posted 3 years ago

“Not very pleased as both the fish were no longer frozen and the whole box stank of fish. Have not tried the lamb as yet. Best Wishes AM Lytton”

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Posted 3 years ago

“Not the tastiest pie I’ve ever had. Could do with more seasoning and the pastry is quite thick.”

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Posted 3 years ago

“I ordered 4 items, 2 of which were partially defrosted on arrival - I was told it would be OK to refreeze, but I'm not convinced. Can't comment on quality of meat as I haven't used it yet! This experience has put me off using the company again.”

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Posted 3 years ago

“Unfortunately didn't find this as tender as the goat meat I normally buy in the butchers... Sorry, to say it wasn't much to my taste... Saying that, I would probably purchase some products again - as I feel better to eat products that as naturally farmed as possible”

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Posted 3 years ago

“They are very friendly and have a good range of products, but have never responded to the feedback I have given them about products or service that have not lived up to expectations - except to say that they hoped I would come back. I would like to support them more, but feel that after a few problems and disappointments my loyalty is ebbing. Back to Riverford for me, whose service is outstanding and meat products have improved in my view after a lull in the mid 2010s”

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Posted 3 years ago

“I am very sorry to say that they look has expired...”

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Posted 3 years ago

The Organic Butchery is rated 4.7 based on 5,612 reviews