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The Organic Butchery Reviews

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

Company Reviews

Product Reviews

4.7

Based on 5,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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The Organic Butchery 5 star review on 5th December 2023

The Organic Butchery 5 star review on 5th December 2023

The Organic Butchery 5 star review on 5th December 2023

The Organic Butchery 5 star review on 28th November 2023

The Organic Butchery 5 star review on 3rd November 2023

The Organic Butchery 5 star review on 15th August 2023

The Organic Butchery 5 star review on 5th July 2023

Caroline Durant

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rather dissatisfied with the order/chicken particularly. It was tiny looking, so I put it on the scales before cooking it and the weight of it was less then 1.6kg. (therefore, not between 1.6 - 1.8kg I've ordered) Also, I have emailed you about it, giving you a chance to respond. However, haven't received any for three weeks. Unfortunately, not a great service I expected.”

Posted 3 years ago

“Steaks v disappointing ,poorly trimmed and tough . Turkey and chicken good.”

Posted 3 years ago

Good afternoon Clare, Many apologies for this, this does not sound like our usual standard, we would encourage you to get in touch with our customer service team who will be more than happy to look into this for you - hello@coombefarmorganic.co.uk Once again many apologies for this as this is not the kind of impression we want to be leaving, Danielle

Posted 3 years ago

“Disappointed with chicken feet, just hope other produce is of much better quality.”

Posted 3 years ago

Good afternoon Aggie, Thank you for your review, Many apologies you were disappointed with this product, if ever you have any concerns or feedback you wish to share we would encourage you to contact customer service who will be more than happy to assist you - hello@coombefarmorganic.co.uk Thank you and apologies once again.

Posted 3 years ago

“Quick and easy to order. Disappointing product.”

Posted 3 years ago

Good afternoon Mark, Many apologies for this, this is not the kind of feedback we would expect, Please can I ask for you to email customer service with any thoughts you have as they would be happy to help - hello@coombefarmorganic.co.uk Danielle

Posted 3 years ago

“I won't use you again - no disputing your products but you're overpriced! I can get the same organic chicken from Daylesford or M&S Organic for £10 less!”

Posted 3 years ago

“The Sirloin of Beef I had at Christmas was expensive but very good. I even recommended you to my daughter in laws. My next order was not so good. We are foodies who love pies and ones which warrant a higher price rather than a cheap pastry full of nothing special. Unfortunately it was very disappointing to find out the pies were of the latter kind. I did write in about them and you replied to say that you’re looking for a new supplier of pies. Wouldn’t that warrant me being recompensed as a goodwill gesture?”

Posted 3 years ago

Good morning Lynne, Thank you for your review. Many apologies for this, as mentioned in our email, I have passed your comments back to my manager who in turn will pass this back to the manufacturer for them to review, I do however apologise this was your experience with our pies, as it is not something we would expect. We are really confident in the quality of our pies and we are switching to another producer because our demand has outgrown their supply. We are more than happy to refund you, but please can you confirm in reply to our email. Please let me know if you have any further questions, Danielle

Posted 3 years ago

“Not sure why but all the bones are stuck in one big clump unlike the beef bones. So instead of breaking up and mixing with beef bones I have to defrost the whole lot in one go.”

Posted 3 years ago

“I notified the company by e mail that there were item missing from my order. I did not receive a response.”

Posted 3 years ago

Good morning Kathlyn, Thank you for your review, apologies you have not received a response as of yet, this is extremely surprising to me. Please can you email any and all queries to the email - hello@coombefarmorganic.co.uk as it is the only email to contact us on, Please let me know if you have any further questions. Danielle

Posted 3 years ago

“I am terribly disappointed with the quality of the lamb chops, they were so small and so fatty, that in the end after eating one pack we threw the other pack away. Also my husband tried one of the steak pies which he said the meat was tough and I threw the rest of the pies I had bought away as well. The only thing that we liked was the bacon as it is nitrate free, but terribly expensive for four rashers in a pack! Will not be purchasing again.”

Posted 3 years ago

Good afternoon, Thank you so much for your email. Firstly many apologies for this, this does not sound like our usual standard that we would expect. Please may I ask for you to email the customer service - hello@coombefarmorganic.co.uk - so that this can be properly looked into. Thank you once again for your review and please let me know if you have any questions, Kind regards, Danielle

Posted 3 years ago

“I was disappointed if I’m honest. I had high hopes but the taste of the sirloin steak and the bone broth wasn’t great Imo”

Posted 3 years ago

“Very disappointed not much meat but a lot of fat”

Posted 3 years ago

Good afternoon Debra, Apologies this was your experience, please email our team - hello@coombefarmorganic.co.uk for us to look further into this. Kind regards, Danielle

Posted 3 years ago

“Sorry but really didnt like the bacon, Didnt taste like bacon and quite a strong overwhelming pork taste. However absolutely loved all the other order!!”

Posted 3 years ago

Thank you Liz for your review, Many apologies you were not a fan of the bacon, it may be because we do not include the nitrates which more pink and supermarket bacon includes, So glad to read the other parts to the order were much to your tastes! Please let me know if you have any further questions, Danielle

Posted 3 years ago

“The chicken was to small for the big price and the beef very thin For almost £80 it was quite poor Sorry I really want to commend you but it was overpriced and underwhelming”

Posted 3 years ago

“The proof of the turkey will be eating BUT the problem is I ordered a frozen turkey and it arrived on the 18th unfrozen marked 'fresh turkey' and also 'frozen on 16th December". I contacted the farm and couldn't get through so I left a message but tried again and this time the phone was answered quite quickly. The girl who answered assured me several times that the turkey was in fact fresh, so I have frozen it, and hope she is right. I have marked you as 'poor' rather than 'acceptable' because mislabelling like that is actually totally unacceptable and has food safety connotations. When we eat the turkey and are all healthy I might move up to acceptable, but it has cast a bit of a 'shadow of uncertainty' over our Christmas Dinner.”

Posted 3 years ago

“Tasted great, however it the items were all smaller than they appear in the photos.”

Posted 3 years ago

“Disappointed with bone broth very watery and no flavour .”

Posted 3 years ago

“Fish heads were out of date when the parcel arrived,some part is dark, I threw them away directly!”

Posted 3 years ago

Good afternoon Emma, Thank you for your review. This is not a standard we would expect for our customers at all, Apologies for this, please can I ask for you to get in touch with us for this and for any issues in the future, as we take situations like this very seriously. Our email is - hello@coombefarmorganic.co.uk Thank you once again and we look forward to hearing from you. Danielle

Posted 3 years ago

“Wasn’t happy it had been frozen for so long.the brisket was very very fatty and tough.i didn’t think it was value for money I’ve had better”

Posted 3 years ago

“Haven't tried their meat yet but the ready meals are not good. Hardly any filling in them and the lasagne sauce was like water. The fish pie contained a 2cm jagged fish bone. I'm on to the pies now and the chilli beef one was fine, lovely meat and flavour. Trying the Chicken curry pie today. Shame really as I'm in need of quality ready meals due to ill health but it won't be these. Probably get the pies again.”

Posted 3 years ago

“Love all the food from Coombe organic farm, these are first produce to let me down. No meat on them at all.”

Posted 3 years ago

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The Organic Butchery is rated 4.7 based on 5,612 reviews