“Runs and drives Scam.
Absolutely disgusting from copart. Bought a car over auction in May and paid £3.2k. The car was advertised as runs and drives however, I decided to sell the car back on the auction and it didn’t achieve the price i wanted so I asked copart to deliver the car to my address. To my surprise when I called Rochford yard they said the car is a non runner and hence need parking instructions. I was shocked and stressed that how can a car become a non runner from a runs and drives and they said it was always a non runner car and their team made an error. I used member services my member if 672515 and the lot that i won was 46154663 but support team has been rubbish. These scammers have held money from last 3 months i wish worst on this company and feel so helpless people be careful and never ever bid and use this scam.”
“Avoid avoid avoid thats with all Copart sites nationwide I stuck my car on Copart auction in particular the Wolverhampton yard after seeing an add on social media thought I try them
Out looking like a professional outlet thought they was but after this experience can say they are far from professional. My bad experience started from them listing my car on for the wrong price after calling them on a number of occasions and sent them proof of how much they retail at they agreed to change the price which I find ridiculous when they are quick to over price the scrap they have up for sale after they made a number of admin errors I decided it was a bad idea and decided to pick it up they charged me the £90 fee for this and when I come to picking my car up it was damaged and parts missing picked it up with management and staff at the time they jus said I had to go through a complaints processing which I been doing since may this year 2023 keep going back and forth and they trying to state the damage was already there even tho I showed them
Pictures.
before and after which they keep fobbing me off and not really getting anywhere got a quote from garages cost go into there 1000s as the body work needs paint and Copart not willing to take liability find it wrong and companies like this should not be allowed to carry on trading.”
“had a small list of small daihatsu sirion automatics to buy for my dad, car came online in lane ready to bid i was on my phone using the app , £1100 quickly jumped to what i saw as £1400 i was willing to go to £1600 so hit id three times and won at what i thought was £1530 , only to then be informed i'd won a range rover evoke convertible for £15,300 , been in touch not interested in anything you say, and now wanting 10%
so they want £1530 for an issue that was clearly at their end , seeking legal advice.
avoid at all costs.”
“This company is a total scam, I don’t know why people are still buying from them, the government should look at their day robbery. I bought two vehicle which was described as run and drive and later appears that engine was damaged. They never described cars as it is in other to scam you and when I pushed for a refund they asked me to read their T&C they ended up not refunding me my money lost £5000. Please please if you can stay away. They are absolutely disgusting scammers.”
“Never buy from them. Bought a smart car and received with bonnet off and taped - different from pics. Heavy oil leak and missing parts (not described)
Their transport service is rubbish - you pay to get a car delivered without prior arrangements- they drop car wherever with key inside and then police rang me next day to inform me - ABSOLUTELY DISASTER - they don’t care as are protected by the regulation - STAY AWAY!”
“Copart Rochford buyers don't waste your time!!! Sold me van but forget add to on advert there is no dpf, no exhausts system, no Injectors, no inlet manifold, no egr valve,no alternator, engine sized, pipes all cutted. This site is absolutely rubbish!!? Site menager Michael Joseph don't even bother to replay to emails. Scumbags, liars!!! Can't describe any better. And Copart do not replay to this message with auto answer '' contact us we will help you''YOU ARE NOT DO ANYTHING TO RESOLVE ISSUES!!!!”
“Complaint Reference 33943
I bought a Lexus IS 300H from 2015 and when collecting the car I discovered that it is also damaged on the left side, specifically the headlight and wing. After a month-long conversation with Copart in which I brought evidence that the car at the time of the auction did not have that damage, they came with compensation of £150, which does not even cover the purchase cost of the wing. Damage worth £1400 is compensated with £150 by them. It's a total disappointment, especially since Copart doesn't follow their rules.”
“I had bought 2 cars from copart. One from Rochford and another from sandtoft. Bmw m4 advertised as run and drive . Bought it for 25000 and the engine is faulty. Lost a huge amount on buying another engine. Another ford fiesta advertised as stolen recovered actually a category c car. Paid about 5000 but the actual value is 500 . Spoke to manger and head office they never accept complaints and never look into it. Please avoid this company”
“This company is a waste of time and fraudulent the items are not accurately described at all and when you make a point they start showing you clauses waste of time and money i have now revoked my membership and will never use them again guys be aware if you want to spend extra time and money then be my guest but they dont accurately describe vehicle damages”
“Brought car back form an insurance write when received all my car had been gone though . Back seats had been detached and also my front see had been tampered with as all the railings had been removed . (Even my cd had been removed from CD player ) turned car on I now have an airbag or seatbelt light on and been left with no power steering so parts have been taken off my car . Only had a scratch and a dent on the outside was no need to even message around in the car”
“AVOID - COPART LOST MY POSESSIONS AND REFUSE TO ACCEPT RESPONSIBILITY!
My insurance sent my car to Copart to be assessed after a not-at-fault incident. When my car was returned to me, my V5C logbook was missing along with my vehicle handbook, service history and my wheel lock nut key. These items were in my vehicle when I handed it over.
Additionally, my car was returned in a horrific state, mud-caked on the inside and out, registration plate taped up, graffiti and stickers on the windscreen.
I have been in contact with the complaints department TWICE and have been fobbed off both times. Apparently, items "Were returned to my vehicle" (Nothing was in my vehicle when it was returned to me) and then they contradicted themselves saying "There is no evidence to suggest these items were present inside the vehicle when in Copart's care".
They are not accepting any responsibility and I am now going to be out of pocket in excess of £100 as I need a new logbook and I need to go to the dealership for them to take a look at my vehicle to get a new wheel lock nut key (which is unique, the code for this is in the documents Copart have lost).
Do NOT let your insurance company use Copart for ANY purpose. They do not look after your car and when they lose possessions in your car they will flat our refuse that they have anything to do with it. If you have to use Copart through your insurance, take photo's of EVERYTHING inside of your vehicle as evidence.
I will be putting in a serious complaint with my insurance company and taking this as far as I can.
The amount of stress, time and money this is now costing me for an incident that wasn't my fault has left me feeling angry and helpless. Disgusting customer service.”
“Absolute thieves they steal parts from your car and deny it, I’ve seen other reviews saying the same. Absolutely horrendous… they then return my car with graffiti on it with the letters RIP… disgusting company”
“Horrible place to buy cars.. They selling scrap on the name of damage.. All sellable parts are taken out and not mentioned in description..
Lost 10k so please save your money and stay away from copart”
“Absolutely horrendous company. I'm talking specifically about the Newbury branch. Collected my car for an accident for it to be inspected. When car was returned, it had been drained of all fuel. Absolutely filthy. Yellow paint on the windscreen which was impossible to remove. Floor carpets were also filthy and all wiring for my dashcam had been removed and put out of place. Please do yourself a favour and avoid at all cost.”
“Don't waste your time with Copart. Purchase car "run and drive" when delivered engine oil sump damage. No oil in engine. SANDTOFT Copart DN91PN don't take any complains. Site menager just don't care. Main Copart complain office also try go away from problem. Poor Forklift drivers and don't care what they do. Buyer's loosing money because they can't load anything without damage”
