“New website and all they have done is remove all the decent promotions I’m a VIP customer and it’s shocking even the bet n get club is being removed this week”
“Coral connect card is a RIP off been trying for 2 weeks to whith draw money in the shop if been on the phone 5times was told there is a problem the manager in the shop rang and they put the phone down onher”
“put bet on 49s yesterday 10p stake had three matching numbers.then was told the bet had been put on for following thursday draw when i asked for this thursday.staff made phone call to head office who said last 49s bet has to be placed a minimum of five minutes before the draw.coral have been happy to take my bet right up to last few seconds of the draw in the past and had indeed excepted my bet on this occasion which was put on five minutes before the draw.on complaining about this staff made a further call to customer services and some one else there said yea ok we will pay out.then this is the unreal bit they said we dont know what three numbers should pay give him 30 pounds.they actually did me out of five pounds. as a once daily regular to coral book makers i shall never step inside one again. and urge people to be very weary of playing the 49s with this company.”
“Happy to take your money and pay out a pound here or a pound there but as soon as you win big they suspend your account and refuse to pay out. Don’t even bother thinking about contacting customer service, it’s like talking to primary school children on crystal meth.”
“Lurred in by poker welcome offer of 20 pound of free tickets plus 30x new player tickets and 100% match bonus.
Endless conversations via live chat and emails only to tell me offer has expired. False advertising, con artists that lie. Terrible customer service that don't get back to you. I have closed my account.Avoid at all cost!!”
“Lurred in by poker welcome offer of 20 pound of free tickets plus 30x new player tickets and 100% match bonus.
Endless conversations via live chat and emails only to tell me offer has expired. False advertising, con artists that lie. Terrible customer service that don't get back to you. I have closed my account.Avoid at all cost!!”
“Very bad experience. I tried to place an evening bet on line account via computer. Normally no problems. This time the Coral side of the transaction froze and mothing happened and my balance remained the same. Over a period of 6/7 minutes I tried 4 more times to place the bet. Again nothing happened computer frozen, balance remained the same, so I logged off watched TV. When I logged on again for the last race all 5 bets had been accepted. I never bet more than once on a single race. I lost an additional £40 because of their server problems. Not my fault at all. So what is wrong with the Corals computer? I complaied to Don in Customer Services who was useless and did not listen to my complaint. So take my advice and take your custom eslewhere. Corals do not play the game, do not play fair and simply ignore the facts and settle in their own favour. They will pay. Certainly if their computer does not accept your bet straight away do not bet again. Get the computer sorted Corals.”
“Avoid!!!! Even as a “vip” customer you get shameful service they change promos /offers without telling customers even after you have opted in to then and use the “right to change at anytime” under terms and conditions to not pay out!!
I’ve now closed account!!!
There is no complaints department and head office have no “customer facing” whatever that means!!!!!!!!Mecca 100% better for customer service and same games available”
“Coral are the worst online bookmaker for odds, after regularly comparing there odds on different markets, i am coming to the end of my tether. I will soon be saying goodbye to coral.”
“Live chat is appalling..they are a shower of idiots who know nothing...went on to make a gaming query at 8.45pm cut it off at 9.22 as I was passed here there everywhere and got no answer to a simple query....CHs are as boring as hell..how many times do we need to know what they eat for breakfast or what food is best for you..it’s a gambling site not a healthy eating one....they do not value loyal customers...AT ALL. I have closed my account today and I’m glad to see the back of them”
“Greg,
I have been playing roulette for couple of days,
won 457 pounds, pay-out confirmed, I hope
the money appears on my bank account.
So far no problems, looks OK.”
“Biggest bunch of thieves in the bookmakers industry.I had a cash out and confirmed it but seemingly didn’t go through then one of my teams drew so no payout at all but every other time I have cashed out and my teams have all went on to win it goes through ok,I wonder why.When I phoned the most ignorant customer services I have ever came across I was told it’s not guaranteed and you can check our terms and conditions but when I pointed out that it was impossible for me to be online at the time they said I was they just spoke rubbish regards my complaint.I’ll never set foot in Corals again and to be honest I should thank them cause I’ll save a fortune.”
“this has to be the worst of the worst, betting company. twice now, i couldn't cash out, and this has cost me £1300
i'm now changing bookies, and so should you..”
“Staff =
Rude
Argumentative
Hang up on you
Tell you to shut up and listen!
Liars
“Promise il get back to you”....They don’t!!
Never Ever give you answers to any questions
Customer Service! Don’t make me laugh and well as for “The Poker Team” Freeze your account with no explanation! Really Coral because your asked where tickets have gone....Poker Team = Absolute Joke
Play somewhere else guys cos this lot are useless”
“I think they are in trouble as can not afford to risk me putting a 50p bet on. I have been with them for less than a month and every bet goes to a trader as they are unable to risk loosing £50 or less. Crazy. Wont be using them ever again and will find a better bookmaker to use.”
“I signed up bet 10pounds qualified for 50pounds bonus. Played my bonus on slots x 40. Had some good wins eventualy. After 2 hours playing slots came out with £2154.00 pounds up. Couldnt beleive it contacted their costomer service who were very helpful and informed me i had won. Which Coral paid onto my account within 3 days. Now thats not bad. At the end of the day its about gambling and being lucky. 10 out of 10 to coral. I did think it wasnt possible but my bank was credited just as they said it would be. One happy man.”
