“See the chat below (the guy kept me waiting so long that it took over an hour!)
CORAL: Hello, Stu. Thank you for contacting Coral Customer Support, you are speaking with xxx. How may I help you?
me: Hi.Last week I bet in the promo that was 25 mon to thur for a free 5 at the weekend. I did not get the 5. I spoke to a chap on chat who said it would be credited today for Cheltenham ... but I've still not had it?
CORAL: Thank you so much for bringing that up, I do apologise for the inconvenience that has caused you and I'd be more than glad to assist you with the free bet query.
CORAL: If I may ask, when did you placed your bets? May I have the Bet ID number associated within this bet? To locate the Bet ID: click on the My Account Icon and click on Bet History. From there you will be able to see the Bet ID. The Bet ID starts with a capital letter 'O'.
me: OK hold on
me: O/13099725/0000030 derby v preston 7/3/17
CORAL: Thank you so much, Stut. Kindly give me 2-3 minutes to pull up and review your account and the bet.
me: np
CORAL: Please accept my apologies for the delay; I will try not to keep you too much longer.
me: np. I know it was the old promo now chelt is here but I think the other chap was just moving it into the new one because I had 'slipped through the cracks'.
CORAL: Thank you so much for patiently waiting, Stuart.
me: np. It was the last week of the propmo. I opted in and wagered as normal but did not get the bet
me: Are you still there?
CORAL: Sorry for the delay, Stuart. I'm still here and checking the details. If I may ask, did you Opted In for this promotion before you placed your bets?
me: Yes. The other chap also checked this which I guess is why he said it would be credited today?
me: Although it should have been at the weekend
CORAL: Thank you so much for patiently waiting, Stuart.
me: np ... you should have a copy of the chat with the other chap which i also left feedback on
me: I was a little upset that it was not credited at the weekend and was rolled into the new promo but accepted it at the time
CORAL: I do apologise for the long delay. Upon checking, you didn't Opted In for this promotion, Stuart.
me: It was the promo that stated bet 25 mondy to thursday and receive a 5 free bet at the weekend. I did opt in prior to placing the bet. On the last chat this was verified by the other chap. he said i would receive the freebet today instead of the weekend. These are the facts of this case.
CORAL: Yes, that is correct. It will credited today for the qualified bets to our customers. But upon checking, on the previous chats, the previous representative only informed you that the free bet will just credited which is today.
me: I DID opt in. I will be doing no further betting with you as you do not honour your promotions.
me: I'm not going to trust you to keep your word in the future and will submit a complaint to the relevant authorities as well as putting this discussion on the net.
me: At least I have no monies with you currently for you to dishonestly withhold!
me: I have copied and pasted this chat ( as I did with the previous one). Please close this account.
CORAL: I completely understand on where you coming from, Stu. But as much as I would like to add the free bet on your account, system will not allow us to do so. Upon checking your not on the list and it's a system generated once for the free bet to be added on your account. Please be advised, you will need to Opted In before you placed your bets. For Terms and Conditions, please click here.
me: I did opt in. I will not trust you guys so will not do it again.
CORAL: I apologise for the inconvenience, I know this is not the outcome you are expecting; however for the bet type we will still follow the one that is included on our Terms and Conditions. I apologise again for the inconvenience. We will not be able to make necessary adjustments as for now.
CORAL: Thank you so much for your time and patience. Is there anything else that I can assist you with?
me: Just to be clear. You understand that the promotion I opted into was the one last week? The one PREVIOUS to your current one ... which is why my original query was at he weekend? That was the one I opted into ... NOT current one.
CORAL: Yes, that is the last week. Bet ID#: O/13099725/0000030. The free bet will be credit today before 1PM.
me: Sorry ... I do not understand. Am I still getting the free bet then?
me: If that's the case ... better late than never! In which case I'll keep the account open and keep playing ...
CORAL: Alright. If in case, you can contact us back for further details regarding within this promotion Bet and Get Club Promotion. We will keep the account open here, Stu as per your request.
CORAL: Thank you so much for your time and patience. Is there anything else that I can assist you with?
me: Sorry but I'm still confused? I do not want to keep either of us on this chat any longer but, you said "Yes, that is the last week. Bet ID#: O/13099725/0000030. The free bet will be credit today before 1PM." So am I still getting it? It's 13:02 and still not showing??
CORAL: I do apologise if you are confused, Stuart. I can confirm that you are not qualified and not included on the list who will receive the free bet for this promotion. I apologise for the inconvenience, I know this is not the outcome you are expecting.”
“Coral online is the most fixed I've ever played. I have had all sorts off apps since I gamble and the online is dreadful. Really do not play. If you want to play roulette, slots or even blackjack use betfair or anything else just not coral.”
“Repeated problems with website. Takes forever to load sometimes, and Saturday afternoons are a nightmare. Sometimes it will just log me out immediately after I have logged in, no chance to look at my bets, cash out or place a bet. The last straw today with their cash out facility not functioning at all, not updating scores, many bets not even listed, or cash out unavailable all game. I'm not happy and will be taking my business elsewhere.”
“Their odds are shockingly bad. I know bet365 is online so no shop running costs but I can't trust myself with online betting. Bet365 odds on an Acca today were just short of 4 times better than coral in shop odds.”
“Absolutely the worst gaming you can play with the slots never pay and I mean never I've tested it 200 pound not a penny back the worst site ever gruelling fixed please avoid at all costs total rip off”
“What is wrong with your betting app. Every horse i try and do wont place bet 5hen it wins. Two weeks now same thing. Fix it, srems a bit strange. The ones that do get on loose. Getting tired of of”
“I was asked to sign up to coral in store never used them previously online, I am a bet365 man tbh, anyways, tried the app, deposited, tried to place an I play treble, and I'm still trying, all my selected teams are now a goal ahead thanks coral for your shocking service, back to bet 365 for this disgruntled punter I'm afraid!! The worst app of any kind I've ever encountered!!”
“I swear I will never bet in coral again after 15 years of using them I will not give them any more cash ,connect card down again today,website is the Pitts I have struggled 6 times today trying to put a bet on online is it a 80s website constantly freezes takes ages putting a bet in your bet slip on line and now when I go to cash out there whole website went off and kept saying unervalliabell I have never known a bookmaker like it it use to be the best but now awfully,I was in local shop other day I went in at 7 30 and man behind counter said that's the first bet since 4 30 I am joining everyone else and going to Willy hill ,username lexluther”
“Coral has gone so bad been getting over ten years with them ,the cahout is a joke and the website is even worse it can take up to 30 mins trying to put a bet on the football with it being that slow now today website down and can't deposit in shop because there having problems everywhere,am changing bookmakers”
“Worst betting site ever tried to put a inplay on a goal scorer took forever and never let me get my bet on and guess what the person scored sloweset website I have ever came across do not waste your money etc on this rubish by”
“They suspended my account asked me to verify who I am. Sent everything they wanted. Told me they needed more information. Told them they were not having any more. Sent them a e mail not had nothing back. Only had the account less than a week. Such a big company as well. Their attitude stinks. They treat customers like a piece of shite. Will be going else where in future. CORALS BE ASHAMED OF YOURSELF. My family use to work for them for years.”
“Had a good couple of wins.. But thats just to draw you in.. Its a fix... Eg.. The other day on roulette covered every num 30 except 30 and guess what came in.. Just cur card up and put in bin its a fix”
“had a good 11 fold the other week and an 8 fold last week. same thing happened. offers me a cashout. i had 1 team to wait for. plymouth for over 2k and the other was kilmarnock for close to 600. both late ko.. the cashout both times went to unnavailable and i lost both. if they offered me a cashout id have well over a grand in my bank. robbing facks”
“I had a cashout offer of £137.28 and decided to take it, i hit cash out, then it asked me to confirm the cashout for the amount of £137.28 which i did, it then loaded and displayed a message saying "congratulations you have cashed out for £14.20". I have been in the shop to try and sort and on the phone to corals 'IT dept' to establish what went wrong, "we will investigate and get back to you" needless to say they haven't gotten back to me and i wont hold my breath over any kind of positive resolution with this. I'm not someone who wins regularly so it isn't like i'm a sore loser of any kind, otherwise id be back in the shop every week moaning. I honestly feel like I've had the dirty done on me over this, bad Coral, very bad Coral!”
“I cashed out went through both progress and they saw some one scored just afteri cashed it robbing greedy cunts they need shooting bad as there rigged poker programme”
“opening line sorry to hear you had a bad experience, omg, hahahaha, Coral should be shut down closed down, staff are rude, bad manners, not at all nice to customers, shouting with caps to customers, taking mounts of money without a play or a win, begging you to play games and slots, by email, cunning little f***s, robbing sod's, look the bottom line stay clear, there bad news, the play on coral is so bad, there slots are a joke, don't waste your time opening a account people, check all bad reports about them and you will stay clear, but if you want to lose 1000s of pound coral is the place to do just that, and the staff will tell you to go run and jump afterwards, BAD NEWS CORAL CASINO POKER SLOTS GAMES ALL BAD.”
