“If it was possible they would recieve a minus 5 star. terrible live chat customer service. You will get more compassion out of Siri. they scam you out of free bets basically. I bet on a fight that was cancelled and in Corals terms and cond this means u lose the bet. pathetic excuse for a company”
“won 250 pounds on Rocky scratchcard online game.. Never went into my account. talked to umpteen people, most of whom hung up on me. worst site, worst company going. keep away from them”
“Put some money on my connect card in one of their shops, when I got home only half the money had been paid into my account. Complained to customer services and was ignored.”
“Usually find the slots pretty good but just put £250 straight through Ted without getting the feature once. Don't mind losing the money as that's the risk you take but I'd like some fun doing it. Played same game on another online casino and much better experience. Think I'll stick with Sky Vegas.”
“hi their my girl friend wentin to coral today to usethe machines under the gambling act 2005 now she asben agood customer for about 5yrs as well now one the lady was asking people who go in their to play the maqchines if you wqnt acup olff teaasi was totally left out asi do suffer from amenias as well ablood disodee as well now too and indeed of adrink as wel;l from donnacross if you can look in to this now thanks donna cross”
“Took 7 matches butts last night needed 1 goal to with with nearly 30 minutes left but cash out went off and wouldn't come back on
Once money runs out leaving coral forever and telling all mates to do the same
Shocking”
“Why is the site and the app so slow for I could have won so much money on livfootball but this had to slow me down and all the teams scored iam not happy with this at all and will be changing sites and deleting my account”
“They stole £200 from my account which was being withdrawn off there site and refuse to do anything about it very bad customer service both over the phone and email”
“i bet on virtual racing online sometime it lags but sumetimes the race is of at 2.00 it is now
1.59 but bets are beaten even though the race isnt off yet i fought with coral for weeks about
it they said no its my pc but i recored the races on video so they backed down and gave me a thank u bonus for letting them know but if no video they would have denied it happened”
“the cash out is terrible you might have 4/5 teams winning and the other drawing but still doesnt offer you anything at all shocking. the scores dont update or sometimes even show up even though the team might be winning 2-0 would never reccommend them to anyone will be taking business elsewhere”
“Playing slots last night, first and only feature I hit awarded me with £18.74 (not much I know) but was never credited to my account due to slot game crashing repetitively. Coral do not want to help because funnily enough, that one game hasn't been logged on their system.... yet every losing game has.
You've just lost several cusomters as I've just advised my father to stop playiong on coral too and my friends will also be guided to read these sterling reviews of a shambles of a company.”
“Too much hassle going through coral connect to activate it first then the site when down for an hour. Finally upgraded to coral connect to find out no free bet nor £50 free priority connect. You have to deposit money into it which is pointless as it was easier doing it online before. Absolute waste of time just for an empty coral connect card which you do not need at all.”
“See the chat below (the guy kept me waiting so long that it took over an hour!)
CORAL: Hello, Stu. Thank you for contacting Coral Customer Support, you are speaking with xxx. How may I help you?
me: Hi.Last week I bet in the promo that was 25 mon to thur for a free 5 at the weekend. I did not get the 5. I spoke to a chap on chat who said it would be credited today for Cheltenham ... but I've still not had it?
CORAL: Thank you so much for bringing that up, I do apologise for the inconvenience that has caused you and I'd be more than glad to assist you with the free bet query.
CORAL: If I may ask, when did you placed your bets? May I have the Bet ID number associated within this bet? To locate the Bet ID: click on the My Account Icon and click on Bet History. From there you will be able to see the Bet ID. The Bet ID starts with a capital letter 'O'.
me: OK hold on
me: O/13099725/0000030 derby v preston 7/3/17
CORAL: Thank you so much, Stut. Kindly give me 2-3 minutes to pull up and review your account and the bet.
me: np
CORAL: Please accept my apologies for the delay; I will try not to keep you too much longer.
me: np. I know it was the old promo now chelt is here but I think the other chap was just moving it into the new one because I had 'slipped through the cracks'.
CORAL: Thank you so much for patiently waiting, Stuart.
me: np. It was the last week of the propmo. I opted in and wagered as normal but did not get the bet
me: Are you still there?
CORAL: Sorry for the delay, Stuart. I'm still here and checking the details. If I may ask, did you Opted In for this promotion before you placed your bets?
me: Yes. The other chap also checked this which I guess is why he said it would be credited today?
me: Although it should have been at the weekend
CORAL: Thank you so much for patiently waiting, Stuart.
me: np ... you should have a copy of the chat with the other chap which i also left feedback on
me: I was a little upset that it was not credited at the weekend and was rolled into the new promo but accepted it at the time
CORAL: I do apologise for the long delay. Upon checking, you didn't Opted In for this promotion, Stuart.
me: It was the promo that stated bet 25 mondy to thursday and receive a 5 free bet at the weekend. I did opt in prior to placing the bet. On the last chat this was verified by the other chap. he said i would receive the freebet today instead of the weekend. These are the facts of this case.
CORAL: Yes, that is correct. It will credited today for the qualified bets to our customers. But upon checking, on the previous chats, the previous representative only informed you that the free bet will just credited which is today.
me: I DID opt in. I will be doing no further betting with you as you do not honour your promotions.
me: I'm not going to trust you to keep your word in the future and will submit a complaint to the relevant authorities as well as putting this discussion on the net.
me: At least I have no monies with you currently for you to dishonestly withhold!
me: I have copied and pasted this chat ( as I did with the previous one). Please close this account.
CORAL: I completely understand on where you coming from, Stu. But as much as I would like to add the free bet on your account, system will not allow us to do so. Upon checking your not on the list and it's a system generated once for the free bet to be added on your account. Please be advised, you will need to Opted In before you placed your bets. For Terms and Conditions, please click here.
me: I did opt in. I will not trust you guys so will not do it again.
CORAL: I apologise for the inconvenience, I know this is not the outcome you are expecting; however for the bet type we will still follow the one that is included on our Terms and Conditions. I apologise again for the inconvenience. We will not be able to make necessary adjustments as for now.
CORAL: Thank you so much for your time and patience. Is there anything else that I can assist you with?
me: Just to be clear. You understand that the promotion I opted into was the one last week? The one PREVIOUS to your current one ... which is why my original query was at he weekend? That was the one I opted into ... NOT current one.
CORAL: Yes, that is the last week. Bet ID#: O/13099725/0000030. The free bet will be credit today before 1PM.
me: Sorry ... I do not understand. Am I still getting the free bet then?
me: If that's the case ... better late than never! In which case I'll keep the account open and keep playing ...
CORAL: Alright. If in case, you can contact us back for further details regarding within this promotion Bet and Get Club Promotion. We will keep the account open here, Stu as per your request.
CORAL: Thank you so much for your time and patience. Is there anything else that I can assist you with?
me: Sorry but I'm still confused? I do not want to keep either of us on this chat any longer but, you said "Yes, that is the last week. Bet ID#: O/13099725/0000030. The free bet will be credit today before 1PM." So am I still getting it? It's 13:02 and still not showing??
CORAL: I do apologise if you are confused, Stuart. I can confirm that you are not qualified and not included on the list who will receive the free bet for this promotion. I apologise for the inconvenience, I know this is not the outcome you are expecting.”
“Coral online is the most fixed I've ever played. I have had all sorts off apps since I gamble and the online is dreadful. Really do not play. If you want to play roulette, slots or even blackjack use betfair or anything else just not coral.”
“Repeated problems with website. Takes forever to load sometimes, and Saturday afternoons are a nightmare. Sometimes it will just log me out immediately after I have logged in, no chance to look at my bets, cash out or place a bet. The last straw today with their cash out facility not functioning at all, not updating scores, many bets not even listed, or cash out unavailable all game. I'm not happy and will be taking my business elsewhere.”
“Their odds are shockingly bad. I know bet365 is online so no shop running costs but I can't trust myself with online betting. Bet365 odds on an Acca today were just short of 4 times better than coral in shop odds.”
