“So if you have a Coral account, from time to time, they will offer you a £5 casino bonus. If you accept this you can withdraw nothing from your account. You can have £1000 in your account and it doesn't matter. Now the great thing when you have used the bonus and satisfied all conditions they do not remove this restriction from your account. You have to contact them (three times in my case) just to be able to withdraw your money.
Why do Corals treat punters like this? Because they have no idea how to treat you in a fair and decent way”
“I recently opened an account in one of the shops to qualify for a bet on Anthony Joshua to win at 25-1, i have since been unable to access my account to place further bets as my account has been frozen, they need a number of proof of ID sent to them to un-freeze my account i believe this is a way of them getting out of their obligation to pay me my winnings which i'm not bothered about i just wanted to be able to place further bets.
Getting through to customer service is a nightmare as you are always placed in a queue and don't get an answer i have now cancelled my account and lost the money they owe me i think i got off lightly if it had been more money it would have been a challenge to get it back. I wouldn't recommend Coral to anyone for a large company they need to look at the way their customer service is managed.”
“This is my second attempt at submitting a review. The first was not sent.
Waiting half an hour to reach my coral shop just to ask if they had found the betting slip I had lost is a little too much to be expected to endure.
the phone numbers to shops are ex-directory, and the robotic system supplemented by inept seeming staff to service calls should not be imitatied by any business anywhere.
Grade F on service, and I still don't know if my betting slip is safe.
And as far as I know, this complaint will not even submit. You should be working for some scam artist.”
“I wish I could actually give no star at all. This rip off merchants are a complete joke. Why do you have a cash out feature when all you get is one of your selection has been suspended? Obviously when you place a bet, you follow the match to see the outcome. I had a 4 team acca with cash out showing before one of the game kicked off. As soon as the game started and hit the 15 minute mark, guess what? Cash out no longer available. WOW... Nothing is happening in the match. I have sebt them emails several time and got this you should not place a bet with sole intentions of cashing out. Excuse me, why did you have a cash out feature? Pathetic pathetic pathetic.... As I write this, am deleting app, and calling their customer care to delete my account. They are so greedy and pathetic. Stay AWAY”
“Incredibly hard to get a bonus on any of the slots. Spent nearly £200 tonight and the same last week with no bonus at all. It's just take take take with coral and give absolutely Nothing! STAY WELL CLEAR OF THESE RIPOFF MERCHANTS.”
“Bet with Coral for 3 years, the last year, endless issues, failure to follow through with promotions, awful customer care, the online team say to contact the priority team as I am a priority customer, priority team tell me to call the shop customer care team as they are based in Gibraltar, the shop cc team tell me to call the priority team and the priority team give me an e mail to send to the escalations team. They fail to reply to my e mail after 7 days, so I take to twitter and they block me off twitter for bad mouthing third poor customer care. Really. Avoid. Go to bet 365 or anyone else. They offer promotions but word the terms and conditions so that 90% of the time they don't have to follow through with them.”
“Overall pretty decent. However don't know why they bother having a cash out feature when they never give you the option. Have 4 games right now where I'm looking for 2.5+ goals per game. 3 games up at half-time and the other jyst waiting for 1 goal yet incredibly no offer. Pointless feature.”
“terrible provider lets you wait for over 50 minutes for a little issue.
The lie about tokens you did win but you dont receive.
Christian, Sheena the F you up, unpurpose to tease you.
So many bad reviews STOP playing here.
They dont let you win at the missions with poker.
Their site is terrible, like 1995...
Unfriendly custumor service.... Rate 1 star”
“Impossible to access their website at present and they are sending you to the Ladbroke website.This would mean opening new account even though your funds remain with coral. While using their web page when it is functioning it continually puts you onto their casino page even though you don,t request it.Must be the worst bookmakers webpage.Time they got their house in order.Heads would roll in any other organisation.”
“unbelievable .quick enough to take your money but still winnings not being credited back into your account.Every time you contact customer service all they do is apologise and state that the technicians are looking into it.Now 16 hours plus and still no winnings returned ,but they are still taking bets..Its outrageous.”
“Their website is slower than a snail .hopeless .and yesterday it went down totally after the first race .and it's still down .I won 28 pounds on that event and it still not credited. Its the worst site for betting by a contry mile .”
“put money into account today at 1pm. site crashed totally. phoned up 3 times plus visited shop cant get access to my money. total joke they are ..also got a nerve to say visit ladbrokes..but they cant access your account for coral.. lets see what they say when its up and running lol”
“Continuous problems with cashout facility for over 30 mins no cashout available on 5 way accumulator with 4 of the teams already won bit suspicious the 5th one was drawing and couldn't cash out”
“Unhappy with cashout!!!!
Every time I go to cashout, it never works, I could have 4 out of 6 bets winning, but cashout will offer nothing or its usually suspended for most of a football match”
“Big issue I have is with the cash out... or lack of it morelike. Why can I never cash out my bets early. Conveniently at least one of my selections is always suspended.”
