“I'm sure my jacket is very nice. Alas, for the time being it seems to be trapped in the warehouse of a business here in Switzerland that allegedly exists to facilitate e-commerce. It's now been there for seven days and the Swiss postal service is still waiting for it to be released so that they can send it to me. I have, of course, paid for it long ago, but so far, none of the three businesses involved seems able or willing to tell me why I still haven't received it and when - or if - I might. I shall review the jacket itself later ... if it ever reaches me. This one-star review concerns the delivery 'service' only.”
Thank you for sharing your experience with us. Miss Hill. I'm sorry to hear about the delivery issues that you experienced with your overseas delivery. I understand that our customer services team has been in contact and that you have now received your item.
Kind regards,
Daniel
Hi Pamela, we're sorry to hear you weren't happy with the item. We will most certainly pass your feedback along to our design team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
“The fabric is not being cut on straight material, therefore not hanging well and pattern crooked. Not happy with recent purchases, having to decide whether to buy from you again.”
Hi Margaret, we're sorry to hear you weren't happy with your recent purchases. We will most certainly pass your feedback along to our design team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
