“Quality of items good, delivery of order very prompt. I had to exchange 1 item as trousers were too short so exhanged for mid-lentgth and now satisfactory. Delivery of the excanged item took several weeks so was getting concerned.”
We appreciate you taking the time to leave us your revie. We apologise for the delay in exchange as we were awaiting a replenishment of the garments to be back in stock, so thank you very much for being patient and bearing with us during this period.
Thank you once again and kind regards,
Cotswold Collections
“I have delayed reviewing because I was dreading having to return my gilet because of the zip which did did not work. Friends also tried. Happily, laying it on the table and days of trying it meant it eventually worked easily and reliably. I love my new gilet to bits - indoor rather than outdoor fabric, soft denim colour, side and inside pockets, well-set collar, size S is perfect fit (I'm a small 10), good stitching and nice-looking zip and end pull. Please offer more for indoor wear.”
We appreciate your review Patricia. We are sorry to hear that you were initially having issues with the zip, but are very glad to hear that it's operating as expected and you're enjoying wearing it indoors. Thank you for your recommendation and if you have any issues at all, please do not hesitate in getting in contact with our Customer Services Team who will happily assist you with any queries: 01242 536711
Thank you once again and kind regards,
Cotswold Collections
Thank you for your review Julia. We’re pleased to hear you’re happy with the make and feel of the garments purchased.
Kind regards,
Cotswold Collections
Thank you for your 4/5 review. We’re glad you're happy with the service and the items were well packed. We’re sorry to hear that your refund was slower than expected on this occasion.
Kind regards,
Cotswold Collections
Thank you for your 4/5 review. We’re glad you found us easy to deal with, and that ordering and returns were straightforward. If there’s anything we could do to make it a 5/5, please let us know.
Kind regards,
Cotswold Collections
Thank you for your 4/5 review. We’re glad you were happy with the service, and we’re sorry the lovely bag is no longer in stock. If you’d like, we can suggest similar styles or notify you if it returns.
Kind regards,
Cotswold Collections
“Very good products I buy quite a lot but am restricted on trousers as 29 too short 311/2 too long.Also tops mostly three quarter length sleeves which do not suit me.I am happy with what I an buy as it is well made and good quality.ity”
Thank you for your kind 4/5 review. We’re glad you’re happy with the quality and style. I’m sorry trousers lengths aren’t a perfect fit for you. If you’d like, we can help explore alterations or advise on styles that might suit you better. Please feel free to contact us with any measurements or specific items you’re considering.
Kind regards,
Cotswold Collections
“The Collection now favours flowery designs and drab colours so I have bought fewer items recently. Please consider tall ladies in their eighties more often!”
Thank you for your 4/5 review. We’re glad you’ve noticed the service and packaging are satisfactory, and we appreciate your feedback. We’ll pass along your suggestion when planning future collections. If there’s anything else we can help with, please let us know.
Kind regards,
Cotswold Collections
“Always efficient and items ordered are delivered within a few days. Sometime sizing is not too standard but that never stops me from ordering from this company. Returns/refunds are dealt with within a few days. Overall a good company to deal with.”
Thank you for leaving us your review and are satisfied with the overall service provided. If you have any queries regarding the sizes, please do feel free to contact our Customer Services Team who will be more than happy to help.
Kind regards,
Cotswold Collections
“I bought 2 pleated skirts, both allegedly a size 12 although one is definitely smaller than the other. I like them both so kept them as last of the line. I really like the natural fibres and wish you would do more in wool, cotton, viscose and linen.”
We appreciate you taking the time to leave us your review Mary. We are glad to hear you’re happy with your purchase.
Regarding the sizing we do apologise if this has caused you any issues - we have passed this onto our garment tech team, so we appreciate your feedback with this.
In the meantime if you have any further queries, please do not hesitate in contacting our Customer Services Team who will be more than happy to assist you.
Kind regards,
Cotswold Collections
“I have purchased many items over the years. I love their jackets especially.
Recent sale I bought a mac size 20 and an anorak size 20. Unfortunately the anorak was way too small. I assume it was mis labeled. Sizing is a bit hit and miss i feel.
However it will not prevent me shopping as their styles suit me just fine.
many thanks”
Thank you for taking the time to leave us your review, and for being a long-time supporter of our brand; it’s wonderful to hear that our jackets have become staples in your wardrobe over the years.
Our garments are of average sizing but we do advise customers to go a size up if they are unsure of which will be a better/comfier fit. We can see that you have since returned the item so we do hope that you are able to find a garment that better meets your needs.
In the meantime, please feel free to contact our Customer Services team where we will more than happy to talk through any queries you may have - 01242 536711
Kind regards,
Cotswold Collections
We appreciate your review Margaret. We are glad that you're able to find pieces that work within your budget during our very popular sales.
Thank you once again and kind regards,
Cotswold Collections
“I am pleased with the beautiful shade of pink the scarf is made in.
It will be very useful on windy Spring days and for country walks.
It is a delightfully soft material which is pleasant to wear.
Being 70% cotton and 30% modal it can be washed on 30c.
I am considering buying the baby blue version.”
Thank you for taking the time to leave us your review Wendy. We’re delighted you’re enjoying your lovely new scarf ready to keep you warm on those cooler Spring days.
Thank you once again and kind regards,
Cotswold Collections
Thank you for taking the time to leave us your review. We can see that you have since returned the Trousers and hope that you are able to find something that better meets your requirements.
Kind regards,
Cotswold Collections
