Hi Jean, thank you for your 4-star review. We're pleased to hear about your first purchase experience and hope it was a positive start. If you have any questions or need assistance, do not hesitate to get in touch.
Warm regards,
Madeleine.
Thank you for your thoughtful review, Mrs Harlington. We're glad that you liked the garment and appreciate your feedback on the colour.
Warm regards,
Daniel
Thank you for your feedback, Diana. We're happy to hear that you liked the shape and fit of the skirt. We're sorry to learn that the fabric didn't meet your expectations, we really appreciate your feedback.
Warm regards,
Daniel
“Received an email stating I would receive another when item dispatched. This was never received which resulted in me making contact after a few days wondering when I might expect the item, which in the end arrived the same day.”
Thank you for your review, Barbara. We're sorry for any confusion regarding the dispatch email. You should receive one from us when it leaves the warehouse with Royal Mail tracking details and then one from Royal Mail with further delivery details, but it may have gone into your 'junk' folder.
Warm regards,
Daniel
“I have received the trousers and they look as I hoped they would but I haven't worn them as yet. I find if you don't order early the item you want is out of stock! Thats why I didn't write a review.”
Thank you for your thoughtful review. We're glad to hear that the trousers met your expectations and will pass your comments on to the team regarding stock availability. We hope you enjoy wearing them once you get the chance.
Warm regards,
Daniel
Thank you for your review, Joan. I'm sorry to hear that the skirt was too long for you. We've processed your exchange request and I can see that it was delivered yesterday.
Kind regards
Daniel
“I'm giving 4* as I love the design and the fit is good. As yet, though, I haven't worn it or washed it, so it's not what I'd call a full review. I felt the packaging was rather too much, a huge box. On returning the trousers that came with this jumper, they could easily have fitted into an A4 envelope. Both products would have fitted comfortably into a box half the size.”
Hi Elizabeth,
Thank you for your lovely review! We're pleased to hear that you love the design and fit of your new jumper. We appreciate your feedback regarding the packaging – it's important for us to ensure a balance between protecting your items and being eco-friendly.
Warm wishes,
Madeleine.
Hi Marie,
Thank you for your kind words! We're delighted to hear that you've been a loyal customer for many years and enjoy our choice of garments and fabric quality.
Warm wishes,
Madeleine.
Hi Gail,
Thank you for your feedback! We're glad to hear you loved the trousers. We appreciate your comments about the sizing and hope the smaller size works perfectly for you.
Warm wishes,
Madeleine.
Hi Carol,
Thank you for your fantastic review! We're delighted to hear that you found our team helpful and knowledgeable. It’s wonderful to know that you appreciated the lovely packaging, service and quick delivery.
Warm regards,
Madeleine.
Hi Veronica,
Thank you for sharing your thoughts with us. We’re sorry to hear that the size wasn't quite right for you, despite ordering your usual size. We appreciate your feedback and will certainly look into this to improve our sizing consistency.
Warm regards,
Madeleine.
“I love your clothes, but am very disappointed that you continue to send out pastice bags and coat hangers. Both or which are catestrophoic for the environment. I have been told that this is what your customers want and expect. This is very untrue. I suggest you do a little survey amongst your customers. Put the facts to them about the known qualities of tissue paper, (much better for the clothes) Which I am sure you know. Other companies quite proudly proclaime their efforts to do the right thing by the planet. (There is no plan B) It is time you got your act together, you are lagging behind oclothing companies. anyway what on earth is the use of yet another plastic coat hanger.”
Hi Margaret,
Thank you for your feedback regarding our packaging. We truly appreciate your passion for the environment and understand the concerns you've raised. We're continuously striving to find a balance between customer preferences and eco-friendliness, and your suggestions about alternative packaging materials are valuable. We’ll take them into consideration as we explore more sustainable options moving forward.
If you have any further concerns, please refer to our Cotswold Cares page, which outlines our commitment to ethical and sustainable business decisions: https://www.cotswoldcollections.com/cotswold-cares-23/
Warm regards,
The Cotswold Collections Team.
Hi Judith,
Thank you for your lovely review! We’re glad to hear you enjoyed the pastel shades and appreciated the quick delivery and thoughtful packaging. We understand your feedback about our sizing, and we appreciate your comments on that.
Warm regards,
Madeleine.
“Ordered a dress in the sale. Was £109, sale £49. Uneven hem, dress hung badly, shorter in the front. Not impressed with quality of fabric either. Returned.”
Hi Angela,
Thank you for your feedback regarding your recent order. We're sorry to hear that the dress did not meet your expectations in terms of quality and fit. Your comments are important to us, and we will certainly take them into consideration. We strive to improve our products continually, and your insights are valuable in helping us achieve that.
Warm regards,
Madeleine.
Hi Mary,
Thank you for your great feedback! We're pleased to hear that you enjoy our service and quality . We understand your concerns about postage costs and are continuously looking for ways to improve that aspect of the shopping experience. Your input is invaluable to us.
Warm regards,
Madeleine.
“I like the range of garments offered by Cotswold Collections. They are largely UK designed and manufactured, good quality fabrics, generously sized and delivered very well packaged.”
Hi Pamela, thank you for your lovely review! We're so pleased you appreciate our range of garments and the quality of our fabrics. It's great to know that our commitment to UK design and manufacturing resonates with you, and that your order arrived well packaged.
Warm regards,
Madeleine.
