Thank you for your review Mrs Benson. We're glad you loved the quality and colour. We're sorry the fit came up small and that you needed to exchange. If you’d like any help with sizing or the exchange, just let us know.
Kind regards,
Cotswold Collections
Thank you for your review. We’re glad you’re happy with the quality and that you like the look. If you ever find the fit a bit small, please let us know and we’ll help with the right size.
Kind regards,
Cotswold Collections
Thank you for your review. We’re glad you appreciate the classic designs and materials, and that the gifts could suit your gardener friends.
Kind regards,
Daniel
“Colour slightly different than expected but still good. Feels quite cosy but I do feel the inner button will prove to be difficult to fasten.
Otherwise looking forward to wearing this”
Thank you for your review. We’re glad you find the item cosy and that you’re still looking forward to wearing it. We’ve noted your comment about the inner button and hope it proves easy to fasten in time.
Kind regards,
Team Cotswold Collections
“This fine traditional plaid skirt really is how one imagines quality material shoul be, warm yet light to wear with a lovely drape. I am glad I had the choice of length too as I am short, so the pleats do not overwhelm or need shortening.
All together a happy purchase for me!”
Hello Lindy,
Thank you for your review. We’re delighted you’re happy with the quality and the length option, and that the skirt suits you well.
Kind regards,
Madeleine.
“The coat is a much darker colour than the photo and teh sizing is not in line with teh chart offered on teh website. We ordered according to the size chart and it was far too big. have returned it for smaller size and caret colour which we hope will be brighter.”
Hello Helen,
Thank you for your review. We’re sorry to hear the coat appeared darker than the photo and that the sizing didn’t align with the chart. We’ll pass your feedback to our product team. If you’d like help with the exchange to a smaller size, we’re happy to assist.
Kind regards,
Madeleine.
Hello Monica,
Thank you for your review. We’re glad to hear your order arrived in good time, was well packaged, and that the returns process is easy.
Kind regards,
Madeleine.
“The top was delivered in good time. It was as illustrated and fitted well and I am pleased with it. However, I found that it smelled strange, rather smoky. I have left it to air for a few days and the smell has reduced, which suggests that it may have been stored badly or perhaps even worn by someone.”
Hello Kay,
Thank you for your review. We’re glad the top arrived in good time, looked as pictured, and fitted well. We’re sorry about the smoky smell you experienced. I have raised this with our team who are looking in to this immediately.
Kind regards,
Madeleine.
Hello Wendy,
Thank you for your kind feedback. We’re glad to hear the delivery was prompt and that returns were hassle-free. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
Hello Ann,
Thank you for your kind note. We’re glad you find us good and reliable. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
Hello Norwynne,
Thank you for letting us know. We hope the Christmas presents bring joy, and we’re here if you’d like any help with future orders.
Kind regards,
Madeleine.
Hi Jennifer, thank you for your positive review! We’re glad to hear that you find the quality and sizing generally good. We appreciate your feedback regarding the trousers being a bit baggy at times. Your insights are helpful as we continually work to improve our offerings.
Best wishes,
Madeleine.
“I bought two Heritage pleated tartan skirts - the green and navy check and the red check. They are both beautiful colours and the material is of an excellent quality. The only problem I had was with the navy one. I already had a tartan skirt which I bought last year in size 12 and it was a good fit as à I like to tuck in. In view of this I bought both skirts in size 12. The navy skirt was far too big so I returned it for size 10 which is much better, although still a bit loose. The red one, apparently the same size 12 as the navy one, was smaller. In fact it was smaller than the size 10 in navy. Something seems to have gone wrong with the sizing this year. I got there in the end but it is very annoying having to return items.”
Hi Patricia, thank you for sharing your feedback with us. We’re so glad you love the colours and quality of the skirts. We sincerely apologise for the sizing inconsistencies you experienced with the navy and red skirts. We strive for accuracy, and your feedback is invaluable in helping us improve. We appreciate your patience and understanding with the returns process.
Best wishes,
Madeleine.
Hi Colette, thank you for your lovely 4-star review! We're so pleased to hear that you found the quality and lining to your liking.
Warm wishes,
Madeleine.
Hi Catherine, thank you for your 4-star review! We’re glad to hear you liked the quality, shape, and colour. We hope the replacement meets your expectations.
Warm regards,
Madeleine.
Hi Judy, thank you so much for your 4-star review! We're pleased to hear that you hear your are satisfied with our service and collections.
Warm wishes,
Madeleine.
Hi Hilary, thank you for your thoughtful 4-star review! We appreciate your patience during the wait and are delighted to hear that you love our Heritage Pleated Skirt.
Warm wishes,
Madeleine.
Hi Jean, thank you for your 4-star review. We're pleased to hear about your first purchase experience and hope it was a positive start. If you have any questions or need assistance, do not hesitate to get in touch.
Warm regards,
Madeleine.
