“The coat is a much darker colour than the photo and teh sizing is not in line with teh chart offered on teh website. We ordered according to the size chart and it was far too big. have returned it for smaller size and caret colour which we hope will be brighter.”
Hello Helen,
Thank you for your review. We’re sorry to hear the coat appeared darker than the photo and that the sizing didn’t align with the chart. We’ll pass your feedback to our product team. If you’d like help with the exchange to a smaller size, we’re happy to assist.
Kind regards,
Madeleine.
Hello Monica,
Thank you for your review. We’re glad to hear your order arrived in good time, was well packaged, and that the returns process is easy.
Kind regards,
Madeleine.
“The top was delivered in good time. It was as illustrated and fitted well and I am pleased with it. However, I found that it smelled strange, rather smoky. I have left it to air for a few days and the smell has reduced, which suggests that it may have been stored badly or perhaps even worn by someone.”
Hello Kay,
Thank you for your review. We’re glad the top arrived in good time, looked as pictured, and fitted well. We’re sorry about the smoky smell you experienced. I have raised this with our team who are looking in to this immediately.
Kind regards,
Madeleine.
Hello Wendy,
Thank you for your kind feedback. We’re glad to hear the delivery was prompt and that returns were hassle-free. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
Hello Ann,
Thank you for your kind note. We’re glad you find us good and reliable. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
Hello Norwynne,
Thank you for letting us know. We hope the Christmas presents bring joy, and we’re here if you’d like any help with future orders.
Kind regards,
Madeleine.
Hi Jennifer, thank you for your positive review! We’re glad to hear that you find the quality and sizing generally good. We appreciate your feedback regarding the trousers being a bit baggy at times. Your insights are helpful as we continually work to improve our offerings.
Best wishes,
Madeleine.
“I bought two Heritage pleated tartan skirts - the green and navy check and the red check. They are both beautiful colours and the material is of an excellent quality. The only problem I had was with the navy one. I already had a tartan skirt which I bought last year in size 12 and it was a good fit as à I like to tuck in. In view of this I bought both skirts in size 12. The navy skirt was far too big so I returned it for size 10 which is much better, although still a bit loose. The red one, apparently the same size 12 as the navy one, was smaller. In fact it was smaller than the size 10 in navy. Something seems to have gone wrong with the sizing this year. I got there in the end but it is very annoying having to return items.”
Hi Patricia, thank you for sharing your feedback with us. We’re so glad you love the colours and quality of the skirts. We sincerely apologise for the sizing inconsistencies you experienced with the navy and red skirts. We strive for accuracy, and your feedback is invaluable in helping us improve. We appreciate your patience and understanding with the returns process.
Best wishes,
Madeleine.
Hi Colette, thank you for your lovely 4-star review! We're so pleased to hear that you found the quality and lining to your liking.
Warm wishes,
Madeleine.
Hi Catherine, thank you for your 4-star review! We’re glad to hear you liked the quality, shape, and colour. We hope the replacement meets your expectations.
Warm regards,
Madeleine.
Hi Judy, thank you so much for your 4-star review! We're pleased to hear that you hear your are satisfied with our service and collections.
Warm wishes,
Madeleine.
Hi Hilary, thank you for your thoughtful 4-star review! We appreciate your patience during the wait and are delighted to hear that you love our Heritage Pleated Skirt.
Warm wishes,
Madeleine.
Hi Jean, thank you for your 4-star review. We're pleased to hear about your first purchase experience and hope it was a positive start. If you have any questions or need assistance, do not hesitate to get in touch.
Warm regards,
Madeleine.
Thank you for your thoughtful review, Mrs Harlington. We're glad that you liked the garment and appreciate your feedback on the colour.
Warm regards,
Daniel
Thank you for your feedback, Diana. We're happy to hear that you liked the shape and fit of the skirt. We're sorry to learn that the fabric didn't meet your expectations, we really appreciate your feedback.
Warm regards,
Daniel
“Received an email stating I would receive another when item dispatched. This was never received which resulted in me making contact after a few days wondering when I might expect the item, which in the end arrived the same day.”
Thank you for your review, Barbara. We're sorry for any confusion regarding the dispatch email. You should receive one from us when it leaves the warehouse with Royal Mail tracking details and then one from Royal Mail with further delivery details, but it may have gone into your 'junk' folder.
Warm regards,
Daniel
“I have received the trousers and they look as I hoped they would but I haven't worn them as yet. I find if you don't order early the item you want is out of stock! Thats why I didn't write a review.”
Thank you for your thoughtful review. We're glad to hear that the trousers met your expectations and will pass your comments on to the team regarding stock availability. We hope you enjoy wearing them once you get the chance.
Warm regards,
Daniel
Thank you for your review, Joan. I'm sorry to hear that the skirt was too long for you. We've processed your exchange request and I can see that it was delivered yesterday.
Kind regards
Daniel
