“I am mostly pleasedi with my purchases of the trousers excrept the zips are not very carefully srwn in. Have to fold back the seams on several of my earlir pairs as the zip doesn't close smoothly. Also the hems are very badley sewn - have had to redo three of my original pairs. Nevrrthe less i like the style and fit - I am 83 and still like clothes to look good!”
Thank you for taking the time to leave us your review. Thank you for your continued support and hope to see you again!
Kind regards,
Cotswold Collections
“The service is good. However I would like to see less polyester and probably viscose, which I know can be high chemical unless certain types. There is cotton but increasingly its cotton jersey.
Looking for cool summer dresses earlier this year eventually ordered the one below but returned it. Please think ecology too.”
Thank you for taking the time to leave us your review. I will pass that onto our development team and should you have nay further enquiries, please feel free to contact our Customer Services Team on 01242 536711.
Kind regards,
Cotswold Collections
Thank you for your review. We’re pleased to hear that your exchange went through smoothly and you were happy with the overall service.
Kind regards,
Cotswold Collections
“The trousers I bought in the Spring are lovely. The top I sent back was lovely colour and lovely fabric but the neck didn't "sit" properly and the inside of the neck wasn't finished well.”
Thank you for your review. We’re glad you liked the trousers, and we’re sorry to hear the top didn’t sit right. We really appreciate your feedback.
Kind regards,
Cotswold Collections
“Colour nor fabric not as expected, though still acceptable. The crotch to waist measurement is too long, very unusually. If I turn them up at the waist they’re ok . I may regret not returning them. They are a bit more evening wear than day wear.”
We appreciate you taking the time to leave us your review Mrs Waters. We're sorry to hear that the garment didn't quite meet your requirements. If you would like to speak with our Customer Support Team with reference to any exchanges, refunds, or further queries, then please feel free to phone us on 01242 536711, at anytime between Monday - Friday, 9:00am - 5:30pm, where a member of staff will be more than happy to help.
Kind regards,
Cotswold Collections
“Cotswold Collections is one of the few places where I can find good quality 25ins trousers. The fabric and quality were as I hoped. The legs were unexpectedly wide... not a good look on a slightly overweight very short woman. I regretfully returned them. I was annoyed later to find the leg half width in your brochure. If your website had shown this I would not have ordered. Retailers would save themselves and customers time and money if they gave as full measurements as possible. I appreciate that you give the length of knitwear. Length of sleeves would also be very helpful. On the topic of sleeves... PLEASE some dresses with sleeves to cover the elbow. In many older woman the elbow and just above it look more unatttractive than the upper arm.”
We appreciate you taking the time to leave us your review Laura. We're sorry to hear that the garment didn't meet your requirements, but are very glad you were able to organise a refund with us so that hopefully next time you can find something that's better suited.
If you would like to speak with our Customer Support Team with reference to any exchanges, refunds, or further queries, then please feel free to phone Customer Services on 01242 536711, at anytime between Monday - Friday, 9:00am - 5:30pm, where a member of staff will be more than happy to help.
Kind regards,
Cotswold Collections
Thank you for taking the time to leave us your feedback.
We do hope that next time you will not encounter the same issue.
Kind regards,
Cotswold Collections
Thank you for your review. We’re pleased to hear you’re happy with your purchase if somewhat slightly shorter to what you would have preferred.
If you would like to speak with our Customer Support Team with reference to any exchanges, refunds, or further queries, then please feel free to phone us anytime between Monday - Friday, 9:00am - 5:30pm, where a member of staff will be more than happy to help.
Kind regards,
Cotswold Collections
Thank you for your review. We’re sorry there was a slight delay on the receipt of your order, but hope that you are enjoying your recent purchase.
Kind regards,
Cotswold Collections
Thank you for taking the time to leave us your review. We can see that you returned the item and hope that going forward, you will find something else that's better suited.
Kind regards,
Cotswold Collections
Thank you for taking the time to leave us your review Colette. If you would like to speak with our Customer Support Team with reference to any exchanges, refunds, or further queries, then please feel free to phone us anytime between Monday - Friday, 9:00am - 5:30pm, where a member of staff will be more than happy to help.
Kind regards,
Cotswold Collections
“Generally a good firm to do business with; customer services are helpful and their clothes are well made, but they are slow at issuing refunds for returned items.”
“My garment arrived very quickly. I was pleased to note reduction of packaging. The trousers were a perfect fit but material was lighter than I required.
The return process was simple and the reimbursement relatively quick.”
Thank you for taking the time to leave your review. We do apologise for any inconvenience but hope the refund was sent successfully.
Kind regards,
Cotswold Collections
“For some reason this outfit just doesn't work for me ,ordered my usual size,much too big reordered smaller size still not right.Sleeves were much too long,trousers also needed about 3"off despite ordering by length,jacket didn't fall right.Probably the fault lies with my shape because the outfit is really nice!”
Thank you for your review, Mrs. We’re sorry the outfit didn’t fit as hoped this time. If you’d like help with sizing or want to explore alternatives, we’re happy to assist.
Thank you once again and kind regards,
Team Cotswold Collections
