“I love these cardigan and skirt separates and buy a set each season. However this recent order arrived very badly creased which was disappointing. I tried putting both pieces in the bathroom on hangers but finished up just getting the iron out.”
Thank you for your review, Mrs Atkinson. We’re glad you love the cardigan and skirt. I’m sorry this order arrived badly creased, we strive to always try and ensure that items arrive in pristine condition.
Kind regards,
Cotswold Collections
“Liked the product as always. However ordered my usual size as previously but both pairs of trousers this time did not fit. Possibly a different make or style. Bit disappointed”
Thank you for your review, Mrs Adams. We’re glad you like the product, though I’m sorry the sizing was off this time. If you’d like, we can help you with an exchange or suggest a size that may fit better.
Kind regards,
Cotswold Collections
Sorry to hear Royal Mail didn’t deliver. I've looked into this and can see that it has been reported as lost in post and a refund has been issued. Sorry for any inconvenience caused.
Kind regards,
Cotswold Collections
Hello Claire,
Thank you for your review. We’re sorry to hear your latest purchase didn’t meet expectations and needed to be returned. If you would like to discuss any of this in more detail, please call customer services on 01242 536712.
Kind regards,
Madeleine.
Hi Kathryn,
Thank you for your review. We are sorry to hear that the sizing wasn't quite right. If you need any assistance with returns, do not hesitate to get in touch with our friendly customer service team on 01242 536712.
Best regards, Madeleine.
Thank you for your review Mrs Beeby. I'm glad to hear that you are pleased with the quality. Hopefully you will find the exchanged item a better fit.
Kind regards
Daniel
Thank you for your review, Hilary. We're pleased to hear that you found the trousers to be of premium quality, although we're sorry they didn't fit as expected. I will pass your comments on to the team.
Warm regards,
Daniel
Hi Ellen,
Thank you for your review. We're sorry about the delivery mix up but we're glad that the skirt was a success, and appreciate your understanding in this matter.
Warm regards,
Daniel
“Whilst the quality of the clothes was good the sizes were not consistent - three items- one fit, one was too tight and the third was completely out by many inches I’d say five at least.”
Thank you for taking the time to share your feedback, Mrs Steel. We’re glad to hear you were happy with the quality of our clothes and will pass your comments regarding the sizing to the design team.
Kind regards,
Daniel
“I have been a customer for many years. On the whole, I find CC to have a rather staid selection of clothes, very often not in colourways that suit me. However, I do find from time to time that there is something that stands out and really appeals to me. I think their p&p charges are high.”
Hi Elizabeth,
Thank you for your longstanding support and for sharing your thoughts with us. We appreciate your feedback regarding our selection and colour options, and we're glad to hear that you occasionally find pieces that catch your eye.
Warm regards,
Madeleine.
“T shirt perfect.Had I not liked the jacket so much it would have gone straight back.Clearly previously worn,dirty mark on sleeve so creased the pleat at back totally obscured.having washed and pressed it it is fine.In the past even sale items would not have been sent out in this state.I would add I recently sent back another item that arrived a creased and crumpled mess.As a very long standing customer I expect better.”
Thank you for taking the time to leave this review. I understand that our customer services manager has given you a call to discuss this and it has now been resolved. Kind regards Daniel
Hi Jennifer, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
“A really pretty blouse which arrived promptly. Sadly, t was let down by its very thin fabric and it had to be returned. Definitely not worth the high price.”
Hi Deborah, we're sorry to hear you weren't happy with the item. We will most certainly pass your feedback along to our design team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
“I love Cotswold clothes, especially the Heritage collection. However, I when I rang customer services with a query about my last order the lady I spoke to was extremely rude and talked over me in an unpleasant way. I don't think I'll be ordering again.”
Hi Hazel, thank you for sharing your experience with us. We are so glad to hear you love our Heritage collection! However, we sincerely apologise for the service you received when you contacted customer services. This is not the standard we strive for, and your feedback will help us improve. We hope to have the opportunity to serve you better in the future.
Warm wishes,
Team Cotswold Collections.
Hello, we're sorry to hear you weren't happy with the item. We will most certainly pass your feedback along to our design team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
“I recently received 2 v neck t-shirts in a medium size which fitted well. However I noticed that a similar t-shirt already purchased had shrunk in the wash. I have therefore returned the medium size for "large" to cater for any shrinkage.
I have several skirts from Cotswold which are a delight to wear and have not experienced any problems so on the whole, I like the Cotswold Collections.”
Hello, thank you for your informative review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
