Thank you for your review. We hope that you were able to receive the replacement safely and look forward to wearing it out in due course!
Kind regards,
Cotswold Collections
Thank you for taking the time to leave us your review Sandy. We do apologise for the delay, we are experiencing a very high volume of orders from our recent sale but please rest assured we are working as swiftly and methodically as we can to fulfil each order. If you have any urgent enquiries, please call our Customer Service Team on 01242 536711.
Thank you once again and kind regards,
Cotswold Collections
Thank you for taking the time to leave us your review Jean. We're sorry to hear that the items were not for you, but hope that you were able to find something else that was a better suit.
Kind regards,
Cotswold Collections
“Skirt arrived quickly and was excellently packed. However I did not find it flattering and therefore had to return it. I also thought the skirt very expensive for the simple style.”
Thank you for taking the time to leave us your review. We're sorry to hear that the style was not to your requirements but we do hope that you will be able to find something that better suits.
Kind regards,
Cotswold Collections
Thank you for taking the time to leave us your review. We’re sorry to hear that you were not satisfied with your purchase. We do hope that you were able to find something else that was better suited to your requirements.
Kind regards,
Cotswold Collections
Thank you for taking the time to leave us your feedback Patricia. WE will pass this onto our team and should you have nay further queries, please do not hesitate in contacting our Customer Service Team on 01242 536711.
Kind regards,
Cotswold Collections
“I had to return the tunic top I had ordered as although I had ordered the correct size, the top was very clingly due, I think, to the amount of elastane it containted.”
Thank you for taking the time to leave us your review, and for returning the item safely. We do hope that you're able to find something that's better suited going forward.
Kind regards,
Cotswold Collections
“I was very pleased with the jacket I bought from you but I have found that my latest purchase that is the skirt that matches the jacket has a fault in the waistband above the left pocket. I will be returning the skirt and hope that I can have a perfect replacement. Thank you've”
Thank you for taking the time to leave us y our review. Yes we can see that you have since exchanged your item so we hope you are enjoying the complete outfit as initially expected - thank you for bearing with us whilst we dispatched your replacement.
Kind regards,
Cotswold Collections
“This dress looked very good on the website so I ordered it. However, when I tried it on, I realised that, although it might look spendid on a thinner person, the cut made it look rather unexceptional and shapeless on me. Nice fabric and pattern but only good if you are a size 10 or below in my opinion. Unfortunately, I had to return it. The return was dealt with very swiftly and well.”
Thank you for taking the time to share your experience. We’re glad the fabric and pattern were to your liking, though sorry the size isn’t right this time. If you’d like, we can help you find a better fit or suggest alternatives that may suit you better.
Kind regards,
Cotswold Collections
Thank you for your 3/5 review. We’re sorry the dress didn’t suit you for your holiday but can confirm a refund has been issued.
Kind regards,
Cotswold Collections
Thank you for taking the time to leave us your feedback Joy. We’re sorry to hear that you were not satisfied with the colour of the item you purchased, but are glad you returned it as we would not want you keeping an item that does not meet your satisfaction. We hope that you are able to find something else in our range that is better suited. In the meantime, please feel free to contact our Customer care team if you have any further queries.
Kind regards,
Cotswold Collections
Thank you for taking the time to leave us your feedback. We’re glad you found our selection to be good. If there’s anything else you’d like, please let us know.
Kind regards,
Cotswold Collections
“Lovely designs I thought they were British made from British made fabrics, was disappointed with quality of some knitted garments. Rough and pilling easily.
Very disappointing to discover made in China.”
Thank you for taking the time to leave us your feedback. We can see that you returned your product and do hope you are able to find something that best meets your requirements. Please do not hesitate in contacting our Customer support team who will help you with any queries, should you have any.
Kind regards,
Cotswold Collection
Hi Ita,
Thank you for your feedback. The measurements in the catalogue are of the individuals rather than the garments. If you require any assistance with sizing, our mail order team will be happy to help.
Kind regards
Daniel
“I have used Cotswold Collections for many years. However, recently the length of skirts and dresses have been very variable. Being rather short, this is important to me and I have found that the published length of both skirts and dresses have been inaccurate. This means that I have been constantly disappointed and had to return most of my purchases.”
“I did not receive the item I had ordered but was sent another style in a different size to which I ordered. I was very disappointed, I have been a customer for many years and feel the quality and standards are not as good as they once were.”
Thank you for letting us know about this issue. We’re sorry to hear that you received the wrong item but glad to see that this has been rectified for you.
Kind regards,
Daniel
“I love these cardigan and skirt separates and buy a set each season. However this recent order arrived very badly creased which was disappointing. I tried putting both pieces in the bathroom on hangers but finished up just getting the iron out.”
Thank you for your review, Mrs Atkinson. We’re glad you love the cardigan and skirt. I’m sorry this order arrived badly creased, we strive to always try and ensure that items arrive in pristine condition.
Kind regards,
Cotswold Collections
