“I have ordered several items from Cotswold Collection over the last couple of years. Twice you have changed the amount I owe because of currency. I don’t appreciate that. I’m expecting one amount and then get charged something else. If you want to keep customers in the US you need to be consistent with pricing. If pricing is different you need to print what the item will cost if purchased in the US.”
Hi Joann,
Thank you for your review. We have specific site versions for the countries our customers order from. We can see you recently ordered on the UK version, which is why no additional tariff charges were included.
To ensure clarity regarding tariffs and pricing, we strongly recommend you shop on the US version of the Cotswold Collections website for future orders (you can check/change this in the top corner of the site), where prices will display in dollars.
We truly value our US customers and want to be completely upfront about any additional charges. We hope this clears up the confusion. If you have any further questions, please call our customer service team on 1 844 395 6253.
Warm wishes,
The Cotswold Collections Team.
Thank you for your feedback, Susan. I’m sorry to hear the sizing isn’t right this time. We’ll review our sizing details with the supplier to prevent this from happening again. If you’d like, we can assist with an exchange or refund for the item.
Kind regards,
Madeleine.
“I bought the cord pull on trousers and although the material was good quality I ordered a size 12 and although marked a size 12 what came measured as a 16! They have been sent back.”
Thank you for your feedback, Susan. I’m sorry to hear the size you received didn’t match the label. We’ll review our sizing details with the supplier to prevent this from happening again. If you’d like, we can assist with an exchange or refund for the item.
Warm regards,
Madeleine.
“I have not left a review because I have not received the replacement skirt for the one sent which was too small. Please send asap. I was pleased with the jumper.”
Hi Pamela,
I'm just following up on your review. Unfortunately the next size up that you wanted to exchange it for is out of stock and therefore a refund has been issued. You should have received an email about this on 26th Sept.
Kind regards
Daniel
Thank you for your feedback, Mrs Turner-Tymm. We appreciate your comments and are glad that you are happy with our service and quality of products.
Best wishes,
Daniel
Hello, we're sorry to hear that your order didn’t meet your expectations and that you are still waiting for your refund. We appreciate your patience as our team works to resolve this matter. If you would like to discuss further, please don't hesitate to reach out to our customer service team.
Warm wishes,
The Cotswold Collections Team.
Hello, we're sorry to hear you weren't completely happy with the item. We will most certainly pass your feedback along to our team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
Hi Marcia, we're sorry to hear you weren't completely happy with the item but will pass your feedback along to our design team, who consider all customer comments in the creation of our future collections. Best regards, The Cotswold Collections Team.
“My purchase of two pairs of trousers started well. I particularly wanted size 12, length 30". They arrived quickly. The comfort jeans fitted fine but we're too short. When I measured the inside leg it was only 29".
The pair of trousers although labelled size 12 they were much larger and definitely wrongly labelled.
I have now received refunds but am disappointed .”
Hi Anne, we're sorry to hear you weren't completely happy with the item. We will most certainly pass your suggestion along to our design team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
“I have only managed the correct fit with one purchase! Some aspects of an item item fit well while others were way too big so I am not able to just order another sie.”
Hi Elizabeth, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
“A lovely skirt. However, it was labelled 25 inch length and was actually 27 inch length, therefore much too long. Regretfully I returned it.
Otherwise good quality and, as usual, excellent service overall.”
Hi Sandra, we're sorry to hear you weren't happy with the skirt length. We will most certainly pass your feedback along to our team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
