“The binding round the edges is too tight so the front edges don't hang nicely. I've tried giving them a good pull and it's helped a bit. I'm very glad I didn't pay full price.”
Thank you for taking the time to leave us your feedback. We're sorry to hear that it was a little restrictive, as our aim is for each piece to be comfortable with every wear.
We appreciate you pulling them a little to loosen them up slightly, and are glad to hear it is now feeling a little better. Should you have any further queries to do with your fleece jacket, please don't hesitate in contacting our customer care team who will be more than happy to help you further.
Kind regards,
Cotswold Collections
“Very disappointed in sizing, must have been made for a 6ft amozan not a 5ft midget (me). The sleeves were 4ins too long and there would have been no easy way to shorten. Would there be a way to show the heights and size of the models?”
Hi Ann,
Sorry to hear the sizing didn’t work for you and that you found the sleeves were too long. We'll pass your feedback onto the team. I can see we've received the coatigan back and refund has been issued.
Kind regards,
Cotswold Collections
“Communication regarding delivery date is almost not existent. There is an email saying the package was shipped but no more emails or information added to the website regarding delivery dates or tracking numbers. I have no idea when to expect delivery of the black skirt I ordered.”
Thank you for your review Ms Hill. I have looked into this and can see that you are ordering to the USA, where our automated tracking isn't currently available but if you would like an update our customer services team can always provide this for you.
Kind regards
Daniel
“The communication time following the extra I paid for Royal Mail tracked 24 was totally inaccurate and misleading from Royal Mail and to further spoil the anticipation of receiving my delivery, the packaging box had been badly torn and the contents visible, and the delivery person placed the box in such a way that this was not visible to me on delivery. I suspect this was caused through the box being caught in the distribution machinery as the top was also dented, but not ripped open. Fortunately with the garment being in a plastic bag there was no apparent damage. This is the fist time I have bought online, and the coat is true to colour, as in the photo and not the ivy swatch, and is really lovely, it was such a shame that Royal Mail let both Cotswold & me down. I have other Cotswold garments which are just as lovely as this winter coat which are finished to a very high standard.”
Hi Ruth,
Thank you for taking the time to leave a review and I'm sorry to hear that our delivery partner, Royal Mail, let you down on this occasion. This isn't our normal service level but I'm glad to hear that this has been resolved and that you are happy your purchase.
Regards
Daniel
“I have ordered several items from Cotswold Collection over the last couple of years. Twice you have changed the amount I owe because of currency. I don’t appreciate that. I’m expecting one amount and then get charged something else. If you want to keep customers in the US you need to be consistent with pricing. If pricing is different you need to print what the item will cost if purchased in the US.”
Hi Joann,
Thank you for your review. We have specific site versions for the countries our customers order from. We can see you recently ordered on the UK version, which is why no additional tariff charges were included.
To ensure clarity regarding tariffs and pricing, we strongly recommend you shop on the US version of the Cotswold Collections website for future orders (you can check/change this in the top corner of the site), where prices will display in dollars.
We truly value our US customers and want to be completely upfront about any additional charges. We hope this clears up the confusion. If you have any further questions, please call our customer service team on 1 844 395 6253.
Warm wishes,
The Cotswold Collections Team.
Thank you for your feedback, Susan. I’m sorry to hear the sizing isn’t right this time. We’ll review our sizing details with the supplier to prevent this from happening again. If you’d like, we can assist with an exchange or refund for the item.
Kind regards,
Madeleine.
“I bought the cord pull on trousers and although the material was good quality I ordered a size 12 and although marked a size 12 what came measured as a 16! They have been sent back.”
Thank you for your feedback, Susan. I’m sorry to hear the size you received didn’t match the label. We’ll review our sizing details with the supplier to prevent this from happening again. If you’d like, we can assist with an exchange or refund for the item.
Warm regards,
Madeleine.
“I have not left a review because I have not received the replacement skirt for the one sent which was too small. Please send asap. I was pleased with the jumper.”
Hi Pamela,
I'm just following up on your review. Unfortunately the next size up that you wanted to exchange it for is out of stock and therefore a refund has been issued. You should have received an email about this on 26th Sept.
Kind regards
Daniel
Thank you for your feedback, Mrs Turner-Tymm. We appreciate your comments and are glad that you are happy with our service and quality of products.
Best wishes,
Daniel
Hello, we're sorry to hear that your order didn’t meet your expectations and that you are still waiting for your refund. We appreciate your patience as our team works to resolve this matter. If you would like to discuss further, please don't hesitate to reach out to our customer service team.
Warm wishes,
The Cotswold Collections Team.
Hello, we're sorry to hear you weren't completely happy with the item. We will most certainly pass your feedback along to our team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
Hi Marcia, we're sorry to hear you weren't completely happy with the item but will pass your feedback along to our design team, who consider all customer comments in the creation of our future collections. Best regards, The Cotswold Collections Team.
“My purchase of two pairs of trousers started well. I particularly wanted size 12, length 30". They arrived quickly. The comfort jeans fitted fine but we're too short. When I measured the inside leg it was only 29".
The pair of trousers although labelled size 12 they were much larger and definitely wrongly labelled.
I have now received refunds but am disappointed .”
Hi Anne, we're sorry to hear you weren't completely happy with the item. We will most certainly pass your suggestion along to our design team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
“I have only managed the correct fit with one purchase! Some aspects of an item item fit well while others were way too big so I am not able to just order another sie.”
Hi Elizabeth, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
“A lovely skirt. However, it was labelled 25 inch length and was actually 27 inch length, therefore much too long. Regretfully I returned it.
Otherwise good quality and, as usual, excellent service overall.”
Hi Sandra, we're sorry to hear you weren't happy with the skirt length. We will most certainly pass your feedback along to our team, who consider all customer comments in the creation of our future collections. If you would like to discuss any of this in more detail, please call customer services on 01242 536712. Best regards, The Cotswold Collections Team.
