Cotswold Outdoor Reviews

Name: Cotswold Outdoor
Rating: 2.83

2.8 Rating 87 Reviews

46 %

of reviewers recommend Cotswold Outdoor

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2.8

Based on 87 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

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“Ordered some coats online. They were delivered very quickly. Then returned one to store - it was too small and the service there was good too. Ended up spending more there!”

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Posted 6 years ago

“Ordered some coats online. They were delivered very quickly. Then returned one to store - it was too small and the service there was good too. Ended up spending more there!”

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Posted 6 years ago

“usual fast efficient service”

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Posted 6 years ago

“Fantastic range of equipment. Knowledgable staff”

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Posted 6 years ago

“I was looking for a fleece to fit under my anorak in a bright colour. Of the three makes of fleece they sold the one I wanted was in black. However the assistant serving me, who was relatively new, took the trouble to look up on their web and find one in a suitable bright blue and arranged for delivery of it to the store in three days time, which it did. She also helped me with payment by a combination of a gift voucher and a refund voucher. She really gave excellent service and the item is splendid.”

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Posted 6 years ago

“quick and efficient delivery to collect from store”

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Posted 6 years ago

“I have shopped at Cotswold since I was a student in Reading eons ago. They always have great quality stock. In recent years I have started using their website. I regularly recieve offers and take the opportunity to either upgrade or replace equipment. I have never ben disapointed and have got some great bargins.”

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Posted 6 years ago

“My daughter's birthday present didn't arrive when it was supposed to. When I phoned Cotswold they said there was nothing they could do but gave her a £30 gift voucher to make up for it which was appreciated.”

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Posted 6 years ago

“Consistently good customer service when choosing walking boots and running shoes”

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Posted 6 years ago

“The service and quality of their products is second to none. their staff are very friendly and highly informative.”

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Posted 6 years ago

“Found an ArcTeryx jacket at fabulous price here, online ordering was easy and delivery to store was quicker than stated at time of ordering. Collection was quick and easy too.”

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Posted 6 years ago

“Good quality clothing,good range and consistent clothing sizing”

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Posted 6 years ago

“Very helpful in store when collecting an online order, can collect for free and easy to return there too. Good shoe fitting advice”

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Posted 6 years ago

“Their staff are very knowledgeable and gave good advice, providing an excellent fitting service for new hiking boots, listening to my requirements and not rushing me. I'll go back again for sure”

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Posted 6 years ago

“Absolutely fantastic customer service!”

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Posted 6 years ago

“The website showed the item wanted in stock for dispatch but I wasn't given any delivery option apart from the standard delivery, which is free, and says 3-4 days. I placed the order expecting the item to be shipped either that day or the next but it wasn't. My order continued to show 'in processing' over the weekend but now showed a 6-8 day delivery timescale. This meant it would not arrive in the required time and so I cancelled the order. I emailed to cancel and get a refund. Response was quick to email. Refund I am still waiting for...”

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Posted 6 years ago

“Outstanding value and great service.”

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Posted 6 years ago

“Guy was helpful good pair of boots gained”

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Posted 6 years ago

“Cotswold Outdoor have a great range of good quality equipment and clothing for all outdoor adventures. Although their prices are at the higher end of their competitors, the quality of the products are very high.”

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Posted 6 years ago

“First of all the service we recieved instore on our first visit was very good. I bought a pair of walking boots for myself and my wife ordered a pair for delivery. When delivered my wifes boots were the wrong size. When I rang the shop I was basically told that they were the right size despite them not fitting my wifes foot and the only option was to make the 440km round trip to return the boots, yet on the website Cotswold outdoor state that they will refund postage costs if I was to post them back and an email to Cotswold Outdoor UK confirmed this.”

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Posted 6 years ago

Cotswold Outdoor is rated 2.8 based on 87 reviews