Cotswold Outdoor Reviews

Name: Cotswold Outdoor
Rating: 2.83

2.8 Rating 87 Reviews

46 %

of reviewers recommend Cotswold Outdoor

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2.8

Based on 87 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the London Islington store yesterday. I received very bad service from a woman behind the counter who I complained about and asked to see the manager - only to told that she IS the manager. Shocking attitude. Will not be returning.”

Helpful Report

Posted 4 years ago

“I purchased a coat (shipped to Australia)and wore it on a trip to Europe. After just a few wears a button fell off and the coat developed holes in the pockets. I returned it to a Cotswold store in Ireland and was told they could not take it and I would have to post it to head office. I emailed photos of the damage, the postage receipt etc and the company claim they did not receive my coat. They refuse to refund me any amount even thought their store REFUSED to process my return and they have evidence I posted it to them. Disgusting!! I am out of pocket over $300!!”

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Posted 4 years ago

“Not a great experience, though the customer service team are always very pleasant to deal with. Resolution, however, not so much. Bought two pairs of boots, returned one with no issues and v prompt service. Great! Pair I kept were advertised on their site as 'hikers' - they would be ok if your idea of hiking is the High Street, but nothing else. As my old boots had died, I started wearing these right away for walking in the woods in all weathers. Complained to manufacturer, who pointed out that on their own site they are not referred to as such and are described clearly as a casual boot. On Cotswold Outdoor site, they are actually CALLED 'Hikers' and no mention of it being a casual boot. Complained to CO, they offered a 10% refund on next purchase - but there will not be a next purchase. Misadvertised, misled and ripped off, and the company won't even admit it was because of their error.”

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Posted 4 years ago

“Have been to Brighton Store a number of times. Very low staff morale, terrible assistant manager, needs to be sacked. They do not honour their promises. Sold dirty shop soiled boots, will not take them back. terrible attitude towards customers. Not enough staff, actually working and serving customers.”

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Posted 5 years ago

“I have had nothing but great service from Cotswold. Communicating via there email & replying was very prompt. The delivery to Australia was 2 days to hit the country. Highly recommend 👍👍”

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Posted 5 years ago

“This is the first time that I have used Cotswold Outdoor and would not hesitate to recommend them. When talking on the phone the staff were very helpful and friendly, giving me all the information I needed to make an informed choice on the goods I wanted. I placed my order and was informed that delivery could take up to 5 days, to my surprise and delight my item arrived the very next day, amazing considering I only placed the order at 3 pm the day before.”

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Posted 5 years ago

“Visited Betws y Coed store, it seemed to be full of people who had aimlessly wandered into the wrong shop not knowing it is supposed to be an outdoor equipment store. Whilst trying to find some new walking trousers I was jostled repeatedly by old people complaining about the price of items they clearly had no intention of buying and feral children who obviously thought that the shop was the latest in indoor play facilities ! If this is you intended clientelle well done your mission is a sucess ! When I enventually managed to find a member of staff to assist I was informed that the type of trouser I was seeking was displayed in about six different places around the shop thus making my shopping experience even more tortuous (can you not keep all the trousers in just one place to make selecting the right one a liitle easier ?) In the end, after about twenty minutes of battle, I gave up any attempt of a satifactory conclusion and left. I did find some suitable trousers from a delightful little shop over the old bridge - a place that clearly advertises what it is they sell and doesn't look like just another open door to walk in as you stumble up the street !”

Helpful Report

Posted 5 years ago

“More than 1.5 months later i still have not received my jacket which I ordered online - the customer service representative has been prompt in replying my emails but also probably just lying when she said that the item has been dispatched - each time i get back to her she would apologise that nothing has been sent out and promise to send it - the whole process of lying continued 3-4 times and still no jacket after 1.5 months. Very appalling. I had ordered the jacket thinking there would be enough buffer time for my winter trip and clearly the whole purpose of the jacket is now less relevant as i spent my winter trip without it and had to find a replacement. first and last time ordering from these guys.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service , customer service appalling ,they have total disregard for customer , waited four weeks for jacket to arrive after numerous calls and messages . Will never use the company again and more fool you if you do !”

Helpful Report

Posted 5 years ago

“I was waithing for my item for 2 weeks when it supose to be max of 5 days. No updates about where my parcel is or when it will be arraiving. On my second visit in store Inwas told that flask I have ordered and pay is out off stock, so I need to wait till they get it.”

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Posted 5 years ago

“Excellent service high quality item.”

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Posted 5 years ago

“I’ve never had a problem with buying goods in store so this review only applies to the ONLINE side of the business. The online service is ridiculously slow & it’s customer service is no better. In this era of online shopping, not sending out goods until a week after they were ordered is unacceptable. The goods didn’t arrive until around 4 or 5 days after that. I couldn’t cancel the order & because they had arrived SO late, I had had to buy elsewhere. I didn’t even try the trousers on & sent them back by return of post. When I explained the situation to Customer Services and asked for the postage to be refunded because of the delay - this was refused. Emails took days to be responded to, I tried phoning to no avail. I felt very undervalued as a customer. A very poor decision not to refund the postage, in my view as I will not be using this online service again. Nor will I recommend to others, infact I actively discourage anyone from using the online service. I have kit to replace this winter - sadly, this frustrating experience means, I won’t be buying from Cotswold again Appalling.”

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Posted 5 years ago

“Late with delivery but refunded delivery charge.”

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Posted 5 years ago

“Very efficient and friendly service.”

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Posted 6 years ago

“Product selection. Free click and collect from my local store and friendly helpful staff in store on collection of online purchase.”

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Posted 6 years ago

“Amazing service. Gentleman at till was extremely knowledgeable ensuring we had the right equipment not necessarily the most expensive.”

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Posted 6 years ago

“Bought some new hiking boots. Cotswold has one of the best websites for buying outdoor stuff, quick and easy payment and my boots arrived within the promised delivery time.”

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Posted 6 years ago

“Really good customer service and an excellent range of high quality products.”

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Posted 6 years ago

“The furniture and delivery service is excellent. Cant praise them enough.”

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Posted 6 years ago

“Extremely easy to use the website. Quality products that arrive promptly on click and collect.”

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Posted 6 years ago

Cotswold Outdoor is rated 2.8 based on 87 reviews