cottages.com Reviews

"We stayed at Shorehills in Carradale which we paid \u00a3190 a night for. The property is classed as a luxury property and photos look lovely. However we didn\u2019t have a decent night sleep due to creaky beds, broken beds and cot mattress used on a single bed so didnt even fit the bed. Even though owner has now decided to replace the beds after our complaint Cottages.com thinks we should have given them the opportunity to replace them whilst we were there! Even though they were fully aware that a bed was broken and a mattress didn\u2019t fit. We had already contacted them about another issue and was advised that they didn\u2019t live in the area and took 3 days to address this issue. Holiday cottages, whilst quite happy to take our money and commission but suddenly are now saying they are only the booking agents and really washing their hands of our situation \r\n\r\nWe book a couple of holidays a year with them but know where we stand now so won\u2019t be using them again"

"We stayed at Shorehills in Carradale which we paid \u00a3190 a night for. The property is classed as a luxury property and photos look lovely. However we didn\u2019t have a decent night sleep due to creaky beds, broken beds and cot mattress used on a single bed so didnt even fit the bed. Even though owner has now decided to replace the beds after our complaint Cottages.com thinks we should have given them the opportunity to replace them whilst we were there! Even though they were fully aware that a bed was broken and a mattress didn\u2019t fit. We had already contacted them about another issue and was advised that they didn\u2019t live in the area and took 3 days to address this issue. Holiday cottages, whilst quite happy to take our money and commission but suddenly are now saying they are only the booking agents and really washing their hands of our situation \r\n\r\nWe book a couple of holidays a year with them but know where we stand now so won\u2019t be using them again"

"We stayed at Shorehills in Carradale which we paid \u00a3190 a night for. The property is classed as a luxury property and photos look lovely. However we didn\u2019t have a decent night sleep due to creaky beds, broken beds and cot mattress used on a single bed so didnt even fit the bed. Even though owner has now decided to replace the beds after our complaint Cottages.com thinks we should have given them the opportunity to replace them whilst we were there! Even though they were fully aware that a bed was broken and a mattress didn\u2019t fit. We had already contacted them about another issue and was advised that they didn\u2019t live in the area and took 3 days to address this issue. Holiday cottages, whilst quite happy to take our money and commission but suddenly are now saying they are only the booking agents and really washing their hands of our situation \r\n\r\nWe book a couple of holidays a year with them but know where we stand now so won\u2019t be using them again"

"We stayed at Shorehills in Carradale which we paid \u00a3190 a night for. The property is classed as a luxury property and photos look lovely. However we didn\u2019t have a decent night sleep due to creaky beds, broken beds and cot mattress used on a single bed so didnt even fit the bed. Even though owner has now decided to replace the beds after our complaint Cottages.com thinks we should have given them the opportunity to replace them whilst we were there! Even though they were fully aware that a bed was broken and a mattress didn\u2019t fit. We had already contacted them about another issue and was advised that they didn\u2019t live in the area and took 3 days to address this issue. Holiday cottages, whilst quite happy to take our money and commission but suddenly are now saying they are only the booking agents and really washing their hands of our situation \r\n\r\nWe book a couple of holidays a year with them but know where we stand now so won\u2019t be using them again"

"We booked a Holiday in a Flat called The Castle in Ramsgate, From the 11th February 2024 for one week. This was for my Wife's 70th Birthday, we booked it through Booking.com, who booked it through Cottages.com . The asking price was \u00a3485 for the week, plus we paid \u00a332 cancellation insurance through Booking.com . In total we paid the full amount of \u00a3517 . We were then informed by Booking.com that our holiday booking was Confirmed , so we were all set to go on our Ramsgate Holiday . About a week later Emma from Cottages.com contacted us, and told us that our holiday had been cancelled by the owner of the castle flat, as they said we'd not paid enough money and they wanted more like \u00a3600. My Wife and Myself were gutted and terribly dissapointed as this was for her 70th Birthday. Emma said it was the owner that cancelled our holiday, and she would sort it with Booking.com to return our money. We got a message from Booking.com and they returned the \u00a3485, but not the \u00a332 insurance which was not used,as we had it cancelled by the owner, not us . ON my Wife's Birthday, 10th February 2024, i was contacted by Val at Ramsgate, who was originally going to give us access to The Castle Flat. I explained that we couldn't come, as the owner had CANCELLED our Holiday. She replied saying she know's the owner well, and has done for Years. And she said the owner would never do that, she would never cancel a customers holiday, even if she lost money over it. She contacted the owner , and the owner said she hadn't cancelled our holiday, and didn't know anything about this. So please be cautious when Booking The Castle Flat in Ramsgate, through Cottages.com, or Booking.com. Because like us you may be very upset, it cost us \u00a332 insurance for nothing, and Completely RUINED MY WIFE'S 70th BIRTHDAY. Yours Truly Stuart Brooks of Nuneaton."

"Avoid this company at all costs. Stayed in a cottage which I would classify as potentially dangerous, exposed mains electrics, mould in the property, damp. Complained to cottages.com and they responded by re-letting the property to another family, who had similar complaints. Asked for full refund which was ignored. Further emails sent - ignored. Requested information required to commence legal action - ignored. Now feel duty bound to raise this issue publicly."

"Avoid this company at all costs. Stayed in a cottage which I would classify as potentially dangerous, exposed mains electrics, mould in the property, damp. Complained to cottages.com and they responded by re-letting the property to another family, who had similar complaints. Asked for full refund which was ignored. Further emails sent - ignored. Requested information required to commence legal action - ignored. Now feel duty bound to raise this issue publicly."