We stayed at Shorehills in Carradale which we paid £190 a night for. The property is classed as a luxury property and photos look lovely. However we didn’t have a decent night sleep due to creaky beds, broken beds and cot mattress used on a single bed so didnt even fit the bed. Even though owner has now decided to replace the beds after our complaint Cottages.com thinks we should have given them the opportunity to replace them whilst we were there! Even though they were fully aware that a bed was broken and a mattress didn’t fit. We had already contacted them about another issue and was advised that they didn’t live in the area and took 3 days to address this issue. Holiday cottages, whilst quite happy to take our money and commission but suddenly are now saying they are only the booking agents and really washing their hands of our situation We book a couple of holidays a year with them but know where we stand now so won’t be using them again