Cottonprint Reviews

Name: Cottonprint
Address: Cottonprint LtdStanley House15/17 Ladybridge RoadCheadle HulmeCheshire, Cheadle
Rating: 4.41

4.4 Rating 926 Reviews

84 %

of reviewers recommend Cottonprint

4.4

Based on 926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0161 4941465

Email:

Info@cottonprint.co.uk

Location:

Cottonprint LtdStanley House15/17 Ladybridge RoadCheadle HulmeCheshire
Cheadle
SK8 5BL

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Cottonprint 5 star review on 18th December 2020

Cottonprint 5 star review on 20th December 2016

Icholas

Cottonprint 5 star review on 18th December 2016

Maryanne

Cottonprint 5 star review on 13th December 2016

KEVIN

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No dispatch date, no correspondence. Ordered on the 08/02/23. Poor service. Resolved with full refund”

Helpful Report

Posted 1 year ago

Hello, As per our email to you on the 17th February a full refund has been made for your order We are sorry we were unable to fulfil your order at this time Kind regards Cottonprihnt

Posted 1 year ago

“Quality of shirts is good little disappointed we’re not wrapped Stated all orders tracked however no tracking number was sent had to enquire when order was coming”

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Posted 1 year ago

“I haven't received them yet hopefully they will be here soon....”

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Posted 2 years ago

“I'm yet to receive all of our order. As we have only been sent 1 part of it.”

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Posted 2 years ago

Hello As you have now been advised 3 of your items were short at point of pick so a refund has now been made for them Kind regards Cottonprint

Posted 2 years ago

“Sort tracking out and you'll be a 5 star supplier. The ONLY supplier that seems unable to provide simple tracking which is a major issue as deliveries can be next day or a week. At least £3k of orders went to other, more expensive suppliers in the last month purely because they provide tracking. Such a shame”

Helpful Report

Posted 2 years ago

Hello Thank you for leaving the time to review Cottonprint We do now provide tracking on 90% of our orders Kind regards Cottonprint

Posted 2 years ago

“I would have put 5 stars but one of my t-shirts (gold) Order Id : 93961 arrived with a hole in it. I sent a email on 21st Aug about the t-shirt to the email on the website and still not recieved a reply as of 17th sept”

Helpful Report

Posted 3 years ago

“Great supplier, all goods great quality and price but lead times......... During Lockdown, understandably, these extended to 7 days and beyond, since then they've dropped to 2 days - sometimes. This week, goods I ordered Monday turned up Friday. No clue as to why so late. Even more ridiculous? They use DPD and have tracking but are ONLY supplier in my book that won't pass that info along so I've had to sit in all day for 5 days hoping that maybe goods will turn up today. I've spent £2.5k with other suppliers this month PURELY because they share tracking”

Helpful Report

Posted 3 years ago

Hi Sam Thank you for taking the time to review Cottonprint We are sorry you are unhappy with our lead times, usually next (working) day delivery is standard if ordered before 4.30 pm. but at the present time delays are unavoidable The reason your first order was delayed slightly longer was that we combined your 2 orders so we could refund the shipping charge for you. Just to clarify your first order was placed on Monday and your second on Wednesday and your order was delivered on Friday morning at 10.a.m which is 3 days Kind regards Cottonprint

Posted 3 years ago

“Review updated”

Helpful Report

Posted 4 years ago

Hello Waseem, we have been closed for the Christmas and New Year period. Our returns department have been in touch with you about your return and we are awaiting your response. Regards Cottonprint

Posted 4 years ago

“The items are recieved where in good condition but half of my order was out of stock which ment a delay in getting the rest of my order. For small businesses such as myself it can be a major set back as my customers order is on hold until my stock arrives. Accurate stock takes online would be a big help so that if it's not in stock I can purchase elsewhere. The person who emailed me was very polite, curtious and helpful but I cant give a 5 star review on a service that didn't meet my requirements as a customer”

Helpful Report

Posted 4 years ago

“Cottonprint has the best prices i have found for apparel in the UK. unfortunately the after sales care is non existent. when i purchase something i expect a tracking number, or at least my email included for dpd/interlink as then i come up in the app, this is pretty basic stuff that saves me time sitting around waiting. I emailed cottonprint when i had an issue with half my order not arriving, and never got a response.”

Helpful Report

Posted 5 years ago

“I have a T Shirt from Huel with label Gildan Premium Cotton Ring spun which is excellent fabric and very comfortable to wear. Based on this experience I decided to order from yourselves a polo shirt label Premium Cotton thinking this would be same fabric. Unfortunately this is a different fabric more workwear. This has not been a good experience and I am still interested in having a polo shirt in the T Shirt fabric as above. Can you help? W B Fleming”

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Posted 5 years ago

“They're delivery was quite prompt. the packaging was OK. I had a problem when I was making the order and had to phone and the problem was resolved as we spoke so that was tidy..”

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Posted 6 years ago

“Order went smoothly and got next day...however abit shocked that the tshirts were loose in a dirty old box. None of them in plastic wrapping. Not experienced that from another company!!”

Helpful Report

Posted 6 years ago

Hello. We are sorry that you have received your order in the way you state, this is certainly not the norm, please can you contact us by email letting us your name and order number so that we can look in to this for you Kind regards Cottonprint

Posted 6 years ago

“Nearly the whole of my order was not in stock. The website would really benefit from showing their customers whether the products are available before they order. Instead my funds were frozen for 4 days while I found out that what I ordered wasn't available and then waited for the refund to reach my account. The customer service contacted me right the next day after myorder, but still there was a lot of time wasted!”

Helpful Report

Posted 7 years ago

Hello Your order was placed on the Sunday and you were refunded in full on the Monday as some items were out of stock and you required your order in full Regards Cottonprint

Posted 7 years ago

“Good but I wish I was informed at the start the small tshirts were out of stock not when I got the confirmation email Id already payed for them”

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Posted 7 years ago

“Unable to write a review as not received good yet. Placed order Friday received this email Monday”

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Posted 7 years ago

“Material good quality sizes on large size disappointed about having to pay returns when I already paid £7 for delivery as items are too big”

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Posted 7 years ago

“I am still waiting for a quote”

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Posted 7 years ago

Hello Kim We received your request for a quote yesterday and a reply would have been made to you today. I am sorry but we are unable to screen-print onto anything smaller than a medium size cotton stuff bag Kind regards Gail Mather Cottonprint

Posted 7 years ago

“The despatch of the 3 polo shirts were completed by the next day. No problem. However, I had to return one of the items and since there was no returns lable, I called up the number shown on their website. It was for the sales section. I explained that I wanted to exchange one of the polo shirts. I was asked to fill out a form which was is xls formatt. I do not have access to such in my Windows. I called them to request them if they could send it in pdf formatt. Apparently they cannot do it. I then asked them if they could scan their returns form and send it to me . Since yesterday I have called them twice. But nothing has happened. Maybe this is how they keep up their sales. I hope the owner sees this review.”

Helpful Report

Posted 7 years ago

Hello Asha I am sorry for the problems you have been having with returning an item. We do not include a returns label within our orders as we are not a retail site we are wholesale. In this instance as you are unable to open our returns form please return the 1x polo shirt enclosing this number within the return - RTA84/73615 - we do recommend returning by recorded delivery and as soon as we receive the item back and this has been checked a refund will be made for the item, kind regards, Gail Mather, Cottonprint

Posted 7 years ago

“Heavyweight is misleading ,there just thin grade cotton”

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Posted 7 years ago

Cottonprint is rated 4.4 based on 926 reviews