Country Collection Reviews

Name: Country Collection
Rating: 2.53

2.5 Rating 17 Reviews

35 %

of reviewers recommend Country Collection

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2.5

Based on 17 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

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“Item I ordered never arrived, had to email twice before I got a reply and was then told that coincidentally my parcel was returned by Royal Mail that day, 16 days after it was supposed to have been shipped. I was told they would refund me but only refunded me the price of item not the additional £7 postage. I had to email them again and after two days they said the reason was they were waiting for refund from Royal Mail. What a load of rubbish. I was refunded the postage in the end.”

Helpful Report

Posted 4 weeks ago

“I recently purchased a skirt from them costing me £78. Expecting a quality material plus quality stitching. Unfortunately I was disappointed with quality and the stitching. Quality is bellow expectations and stitching is poorly done. I've contact them twice to rectify this and they have not come back to me. I am considering to contact my bank and ask them to pull my payment back. I shouldn't have trusted a unknown website to shop from.”

Helpful Report

Posted 1 month ago

“I’ve had several orders from CC and have been delighted with the excellent quality of them all. I never order on line, because I can’t be bothered to faff about with passwords. Ordering by phone is quick and easy and your employee’s are always very pleasant and helpful.”

Helpful Report

Posted 3 months ago

“Still waiting on a returns label for an order placed in November. They are unable to issue digital returns labels and none of the labels they say are posted arrive. Will update if this is resolved.”

Helpful Report

Posted 1 year ago

“Have tried spending money with this company several times but their clunky ,slow website leaves me howling with frustration. Have given up and will spend my money elsewhere”

Helpful Report

Posted 2 years ago

“I’ve emailed customer services twice I’m the last 7 weeks regarding a faulty earring that fell off my ear resulting in the clip breaking off which apparently cannot be repaired. Neither time have I had the courtesy of a reply when I asked if I could buy a separate earring. I’m very surprised at their dismissive attitude especially as they were expensive for a pair of clip on earrings.”

Helpful Report

Posted 2 years ago

“I am completely fed up with CC continually asking for my password which I have had to change EVERY time I try to order, only to have it rejected AGAIN and AGAIN. From now on you have lost my orders.”

Helpful Report

Posted 2 years ago

“Paid extra postage of £8.50 as I wanted a blouse for a special event. I was sent a size 12 instead of the ordered size 22 therefore it was useless and left me with nothing special to wear and a waste of 8.50 I was very upset”

Helpful Report

Posted 2 years ago

“Love the pure wool knitwear and the choice of styles and colours and the range of sizes. However I wish you would do a pure wool suit in plain navy blue. I believe that there would be a far greater market for this than for the suits in bright colours such as lime green or in multi-coloured patterned fabrics.”

Helpful Report

Posted 2 years ago

“CC seem to have turned a corner and updated some styles and colours. Their new catalogue was good and for the first time in a long while I ordered a short sleeve top and a long sleeved jumper. Both were of excellent quality and fitted well. It was heaven to have something of quality for a change instead of the cheap Chinese rubbish being inflicted upon us.”

Helpful Report

Posted 2 years ago

“My last review was out of frustration at no-one answering Country Collection customer complaints line as an order had not arrived after 4 weeks. Eventually, I decided to phone the order-line and got straight through. They solved the problem and 4 days later my order arrived which I am delighted with. If only they had a decent customer contact line. ADVICE- just contact the customer order line if any issues arise.”

Helpful Report

Posted 3 years ago

“I cannot get any answer by telephone or email to enquire about a missing order which an email told me had been dispatched over 2 weeks ago but not recieved by Royal Mail. I wonder if they are strill in business.”

Helpful Report

Posted 3 years ago

“Quality wasn't as good as I expected being a UK company. I ordered a short sleeved knit top - quality is reasonable but looks a little cheap for the price. I also ordered a white shirt in size 16 and it was the smallest 16 I've ever tried! I probably won't order again. It's a shame. Maybe they used to be better?”

Helpful Report

Posted 4 years ago

“Just had my first order delivered very promptly but had to send most of it back. Wrong blouse (size 16 instead of 12), two other blouses size 12 - one right and other far too tight. Should have been 16. 2 long cardigans size medium -one right and other far too big. Disappointed to say the least.”

Helpful Report

Posted 5 years ago

“Very happy with service, advice and prompt delivery. I love the jacket!”

Helpful Report

Posted 6 years ago

“Ordered 1 week ago - charged £5.50 standard delivery - still not yet received”

Helpful Report

Posted 7 years ago

“Quality of clothing is very good and do service and delivery prompt and efficient”

Helpful Report

Posted 7 years ago

Country Collection is rated 2.5 based on 17 reviews