“I purchased several items from the Graham & Green website and stupidly entered the wrong address (serves me right for shopping after a night out... oops...).
I phoned the call centre the next morning and they gladly changed the address before it went out - a service which some companies actually charge for!!! Also got to have a nice conversation with the lovely lady on the phone!
The bits and pieces arrived a couple of days later - well packaged and in perfect condition. Can't wait to buy more!!”
“Such a shame that their lovely shop is let down by the follow up customer service. I have had to liaise directly with their manufacturer to have a repair and arrange to courier the items myself - no help from Graham and Green and shirty emails to boot!”
“Store lovely with great selection. Unfortunately customer service re faulty goods is a big let down. It seems they are not interested. However first point of call lady was excellent - the follow through was not prepared to rectify defaults with excuses such as natural material, handpainted, despite my clear photography of faults. Every item had a fault. I think customer service is letting down this lovely store. Shame.”
“I bought 3 cushions for £73 which arrived with feather inners so flat that the cushions look baggy and offer no support. I've been in touch with customer service and they say it's the inners they bought in with the product and their only resolution is that I buy bigger inners from their website. It's annoying as the cushion covers are lovely but now I have to spend a further £20 to make them OK. Be warned that clearly their website images are false.”
