“Still waiting for my £180 lamp that I ordered in FEBRUARY!!? Just being lied to constantly of when they will be delivering. Absolutely shocking customer service considering the prices you pay!
I was told recently that it would be delivered by the end of April...It is now may & not even a dispatch email”
“Scammers!
Now owned by GIOMANI DESIGNS LTD who are breaching consumer rights and scamming people to keep their money.
Avoid Cox and Cox at all costs!”
“Considering the prices are so high, you’d expect good quality and decent customer service. Unfortunately not. The fusion I bought looked cheap compared to the photo on the website and it was open at the seam. I’ve seen more skilled customer service in Primark than this lot.”
“Ordered 1x Ada Black Console Table. No where does it say that the item is flat packed. I've ordered from Graham and Green before and those items arrived (not flat packed) chipped but they were hidden when flush to the wall, so we let that slide but now this is just irresponsible from their side.
When you pay the £55 delivery, when a truck turns up with 2 men, you expect them to lift it as one already made item. Otherwise I would have picked up the item myself.
This should be made clear on product details or somewhere on the page that an item is listed.”
“The table arrived broken right before Christmas. They sent a replacement 2 weeks later but it also arrived broken, before even reaching our living room. This is beyond ridiculous! They now refused to refund the money immediately for delivering broken items TWICE, quoting they need approval from their manager etc. Worst customer service and product!
Note: Customer service went above and beyond to make up lies about us refusing replacement when the item was taken away by their delivery team because it was smashed into pieces and unsafe to even unpack. This company is a FRAUD. You can't even write reviews and post photos of their broken items on their website.”
“Awful company. Don’t go near them. Sent me a cabinet with woodworm. They think that just picking it up quickly makes all okay. Their customer service is shockingly uncaring. They don’t reply to you when you don’t accept their offer of a gift voucher in return for a really awful time. They really don’t care.”
“Bought a £800 chair after 2weeks the upholstery collapsed, this is the second chair they sent.
Cheap and poorly made looks good but can’t be sat on, had someone look at it he was shocked how poorly Made it was..
Never buy anything from them again.”
“Beautiful Detroit marble coffee table but flawed design that meant that the marble top slipped off easily and broke after purchase.
Customer services unhelpful.
Not buying from them again!
Mrs T”
“Bought a bedspread for £200, after a few weeks a tassel had come out and we couldn't find it. We struggled to match the tassel, so asked G & G for help. From the offset they were unhelpful, stating it wasn't down to them they only sell not supply. After a few emails and phone calls, they eventually agreed to contact the suppliers. A month later after hearing nothing, we rang and asked for an update. Again they blamed the suppliers for not getting back and promised to chase up. A month later, we've still heard nothing, not even an update. Hence my reason for this review, I've now given up on them, as they obviously have no intention of helping. Will never use them again.G”
“Such a shame that their lovely shop is let down by the follow up customer service. I have had to liaise directly with their manufacturer to have a repair and arrange to courier the items myself - no help from Graham and Green and shirty emails to boot!”
“The customer service from this company is quite frankly appalling. The product i bought was clearly defective and when i asked for a return they insisted there was no fault although you'd have to be blind not to see it and that i had to pay the return postage. Very poor service and they clearly couldn't give a hoot! DO NOT BUY FROM THIS AMATEUR COMPANY!”
“A drinks trolley with marble shelves collapsed breaking a crystal decanter of great sentimental value and several crystal glasses. The trolley is being replaced however they will not guarantee it won't happen again and there is no gesture of good will for the valuable items which have been broken. I have no confidence in this product or the company and will not purchase from them again.”
“order stuff on christmas day, three weeks later I CALLED them to see where my stuff was,
'oh, we only have one left and you ordered two, so we will send the one out immediately"
Next day, it didn't arrive. "oh we didn't have it after all, sorry... "
SHOCKING! CUSTOMER LOST.”
“I have purchased a table lamp and a glass trinket box. I was charged £15 pounds for delivery. Received an email the next day that my parcel was dispatched using parcel force and a tracking number.
The actual tracking number was wrong so I could check when my parcel would be deliver. I emailed Customerservice but never received an answer, but the worst part was when the parcel arrived unexpectedly.
Opened the parcel the little trinket box was fine but the table lamp were part missing , a screw lampshade light collar ring is missing. It looks like has been used as there is no label that state which light to use.
Emailed customer service received an acknowledgement that would be in touch but actually never sorted the issue.
This is very poor service and quality. I would never ever shop at this shop and I would recommend to stay away.”
“Yet another bad review based on their customer service. They got my order wrong, then it was out of stock, had to wait 4 weeks and following several chasers the items have finally been dispatched. Customer services say they're sorry and will provide free postage against any new purchase (as if) and only if I phone them for and ask for it! What a joke! I will not use this company again”
