“I waited near on two weeks for the Julia Vintage Mirrors to arrive at Graham and Green following seeing them on the website where they were and still are described as ‘antique bronze coloured’, however on receipt of the mirrors they are not gold or bronze as the website picture and description would have you believe but a grey/silver colour along the trim, not only that but there is a rather significant crack on one of the panels, no doubt from the flimsy packaging they were sent in.
I have contacted customer service and await to see how they plan to rectify the situation.”
“I do like the products, but the delivery service is hopeless. Ordered 2 items to arrive in the same consignment. G&G used Parcelforce to deliver, so I knew I would have to wait in a whole day to receive them (Parcelforce give only a day not a time slot). However, one item was accidentally sent to Cleveland and will have to be redelivered on another date, necessitating another day-long wait at home. The other arrived but was the wrong colour and I will now have to wait at home another day for Parcelforce to collect. When the replacement arrives that will be another day waiting at home. All in all, 4 days off work waiting in all day for one order. I don't mind that they made a mistake with the colour and they apologised and agreed to change it, However, since it was their mistake I would have expected the product to be collected at my convenience, rather than having to take another day off work. Hopeless. Would strongly recommend they switch to the excellent DPD if they want to provide a good delivery service to customers.”
“I bought several clearance items, when they arrived theywere very poor quality I returned them at a high cost They have a deal with parcel force, but we don't know that, so I paid twice that once I got to the post office. Their own collection service is £10 which to me is excessive I had to make a fuss to get the original posatage costs back, so am £12.99 out of pocket for a parcel of faulty goods. Won't be going back”
“Was sent a damaged bench that was a returned by another customer, the replacement they sent was pre-assembled and hence not in original packaging so I guess it was ex-display. Although the item was in the sale it was sold as brand new so I think think that a bit poor”
“Store lovely with great selection. Unfortunately customer service re faulty goods is a big let down. It seems they are not interested. However first point of call lady was excellent - the follow through was not prepared to rectify defaults with excuses such as natural material, handpainted, despite my clear photography of faults. Every item had a fault. I think customer service is letting down this lovely store. Shame.”
“I bought 3 cushions for £73 which arrived with feather inners so flat that the cushions look baggy and offer no support. I've been in touch with customer service and they say it's the inners they bought in with the product and their only resolution is that I buy bigger inners from their website. It's annoying as the cushion covers are lovely but now I have to spend a further £20 to make them OK. Be warned that clearly their website images are false.”
