“I booked a survey visit to replace a damaged single roller door. After the survey, the sales guy quoted an initial price of £2500 for a single door - my neighbour had a double door fitted by the same company for less than £2000 a few weeks before. I already had all the electrics etc in place. I then had two chasing phone calls from their office reducing the price to £1700 due to 'cancellations in my area'. I don't think so! If you go with them, don't accept the first price you get given! I'm now going to a local company that is both cheaper and has a bit better customer satisfaction rating.”
“We paid £2548 for an automatic single garage door. After fitting it was noticed that there was a scratch all down the door. A replacement was fitted a week later and all appears well. My wife and I were under the mistaken impression that the door carried a 10 year warranty. Have just received a document confirming 2 years warranty ending 8th April 2021. Crocodile must think so little of their product and installation team that they can only give so short a period. Other suppliers offer 5 and 10 year warranties. Why can a supposed leading supplier of garage doors not offer a longer warranty period?”
“It's not bad experience as such it's in the adverts I live in a small place but you only show houses that are large like 4 to 5 bedroom houses which is a misleading”
“The fitting staff Mark and Paul arrived early on the day of fitting, carried out and excellent job. They gave me a number of useful tips on how to maintain and look after the door in the years to come. They gave a first rate service. The only point I wish to make concerning the sales team, stop quoting such a high price at the start. quot a fair price from the start.”
“You bullied a 96 year old man to by doors at an exorbitant price, then tried to reduce same as ommercial but still charge vat. You are not nice people.”
“We waited a long time to get our veranda installed. It went into months not weeks. It looks great but after sales is very poor. We have rung several times to get something redone but still they have not rung us back to arrange an appointment. We had to have them back once as the guttering was leaking badly, but the second problem they are ignoring us.
WE love our veranda but the phone aftercare staff are not nice helpful.
Would not recommend Crocodile just for the lack of aftercare.”
“It has taken over a year to finally get our veranda installed. We experienced problems throughout from vastly over promised delivery times, to measuring errors so it couldn’t be fitted, installation issues, multiple leaks and bodged repairs that had to be re-done. It has taken 8 visits, innumerable emails and phone calls to finally get the thing completed. They have offered £350 compensation on an order costing over £22k. We really wish we had never heard of Crocodile, please save yourself the stress.”
“I had a quote of £4165 for a single garage door from Mike. He then brought the price down to £3500 when I said the price was way too high. And later before he left, he gave an offer of £2500 which I didn't yield to. And today a lady from Crocodile's office gave me a price of £2250. This is a joke....price dropping from £4165 to 2250. I have my cctv footage of the garage door survey carried out by Mike.
I feel sorry for all other vulnerable people out there who might get ripped off by this company. Crocodile garage door - just like a crocodile waiting for its prey.”
“I’m highly satisfied 100 percent with my Rolling garage door from Crocodile, I’m an ex tradesmen and I can see Quality and professionalism in the 2 young men who fitted my door, they turned up about 10 minutes before the given time and started work immediately I would recommend Mark and Mark anytime, very clean and methodical, leaving my Garage much cleaner then before they started,”
“What they show in their brochure is not what you get!
I was left with a wind tunnel, but I was told if I wanted it to look like what is advertised it would be afurther £3k.
They also objected to me contacting trading standards, who are of the opinion they should supply what's shown.
I've also contacted the finance company & awaiting their reply, just glad I didn't pay upfront.”
“On the day of fitting the team could not finish the work due to not having all the correct fittings and had to return the following week. On the day after fitting it rained and there were two leaks. We have contacted crocodile on many times to report the leaks and many weeks later the leaks have still not been fixed.”
“Salesman refused to leave my confused, elderly mother's house until she agreed to buy a veranda (with a bodged design) and gave a large deposit. Then when she subsequently said that she didn't want the veranda they refused to return the deposit. Crocodile are a bunch of predatory crocodiles. Avoid like the plague!”
“Terrible company that makes appointment for installation then claims it was earliest week beginning …. temporary date and can take a few more weeks. Lies and totally unprofessional”
“If you have any sense you will not use this company. It is worth reporting to one of those BBC dodgy builders prorammes.
A lot went wrong with ours - the length of the installation, the quality of it, the fact they are not honest or diligent in communications and surveys, the price of the structure, etc. Stay away and keep your money as refunds are not easy!
Even if finished this is far from what it looks like in the pictures and marketing. A conservatory is a better value and the gaps will let insects/ wildlife in - not explained in the sales pitch. Doors are tricky to move and clean, you will have to replace this whole thing in few years even after spending thousands on it. The worst is that you are not dealing with people who are honest, just want a quick buck whatever you as a customer might have experienced! they keep deleting revies from their FB page and only publish the positive ones from Trustpilot... So they write those themselves? Sadly for you, can you control the internet and your unfortunate customers' views 24/7 Crocodiles!”
“Our garage door was fitted yesterday by Mark and Chris who did an excellent job. They arrived at 7.30 and explained what they were going to do. The door seems excellent as was the workmanship of Mark and Chris. They were very friendly, informative and worked extremely efficiently. Everything was left clean and tidy and a full explanation of operating instructions and manual override given before they left. We are very pleased. Many thanks Mark and Chris.”
“Hi , we got a crocodile garage door fitted by two lovely guys,Mark and Paul who were on time, courteous and did a great job.! My wife and I are very happy with the job and would recommend Crocodile.”
“Had up and over garage door replaced 5th Oct. by Mark and Paul they arrived before 8 am and started work after explaining what they were going to do, the workmanship was excellent they cleaned up after completion you wouldn't know someone had been working.
the working of the door was explained to us before they left. Excellent work quality components very pleased with the process thank you Mark and Paul and crocodile”
