“This company sent a technician that removed our door motor , left it on the floor and drove away. Do not use them and if you get a technician called Danny, stay away he has no idea what he is doing!!! Stay away from these guys”
“Crazy sales technic. Started off at £6000+ quickly came down to £4k ish then reduced another few hundred, watched my reaction, then another couple of hundred reduction because door was also being fitted locally (not convinced). I didn’t commit, the salesman left after 2hrs saying I’d get a further offer next day, which I did (still too high) Lost confidence in this company just plucking prices out of the sky while watching your reaction.
Looked around a bit and eventually got quote £1k under crocodile’s bottom price. And yes I checked all the spec. My cheaper quote exceeded the spec of crocodiles: same motor, same panel width, additional fobs all with 5year parts/labour warranty. Look around before using crocodile and being subjected to their 2hr 1980s style sales pitch.”
“Crocodile did not leave me happy. I arranged a survey & salesman came almost 3 hours later. He just wanted to tell me why his company was the best & when I suggested that I would need to talk to family about it he pushed for appointment to tell them how good company was. He would not give me a quote or any idea of costs & although he said that he would ring me back has not done so.
Since then I have had another company quote which I accepted. They were here less than an hour but gave me a chance to answer any questions.
Why did I even bother with Crocodile???”
“My two year old garage roller shutter suddenly decided to not function properly rang company on Monday 1 July 24.had call from Engineer that day to see he would come next day, he arrived 8 am and fixed to my satisfaction within an hour.... Great Service Indeed
DEAL Kent”
“Same as everyone else. Pushy salesman who started at £2500 then miraculously found someone in the area having one fitted. Price dropped to £2000. Told him still not interested so eventually he left. Lo and behold phone call from crocodile the following day offering more discount. Not impressed and got a much better deal elsewhere”
“Rep was obvious a former double glazing salesman! Was here for 2-3 hours. Quote started at over £3000. Eventually got to £2250 which we accepted. This supposedly included cutting up the old door into 4-6 pieces for me to take to the tip. The installers arrived on time as agreed. I mentioned the cutting up of the door. They looked at the quote and said this did not include cutting up! They said no problem they would fold the door in half and take it away in their van and would charge Crocodile for their efforts. So that was alright for us. The installers were very friendly and competent. Finished the job in half a day as promised. Installers gave us full instructions on door operation and features and left me with installation and operation manuals. Door seems ok after several weeks. Aluminum threshold was fitted so the door is sealed to ground when closed.”
“I had a technician out to repair my panel lift door, he arrived 30mins after the initial call. He was friendly & knowledgable. Once he explained the issue & gave me the quote, he quickly got the job done. Very professional, i would use them again.”
“Quoted over £2800 for a 2.5 m single garage door + more to dispose of old door gave me credit offers which basically doubled the price l said this is twice the price from the other companies I had approched?
So I said I was not interested and sales person left. Next day I get a phone call from head office with a offer to reduce price by £800
Same old story as double glazing salesmen of yore
avoid this company see other reviews below.”
“We have just had crocodile out for a quote.... Blow me backwards - reading reviews below is exactly as we've just experienced.
Started at 3500 with 20% off then because there is another installation locally - they could knock off £900 🤣. It would then cost us another £170 to remove the old garage door.
Honestly he did not stop talking. Not only did he not stop talking but as soon as he started knocking money off - we were out. We knew the sales patter was coming. Low and behold it did.
He has said to contact him over the weekend to book but not to wait too long! His final price was £2650.
We had another company 20 mins later turn up, similar products PLUS an alarm - £1500. I mean - no brainer right?
The second salesman asked who else we had out and said - tell me it's not crocodile. Everything he told us about crocodile mirrored exactly what happened in the quote and exactly what all of the bad reviews suggest.
Do your research..... and steer clear of the terrible sales patter, unless you have money to burn.”
“As others have said before, Crocodile sale techniques are atrocious. After the sales spiel I was quoted £4,350 for a single garage door. The rep' must have seen the look on my face and said that they would be in the area on a future date, and if I was
to have the the door fitted on the same day, he could reduce the price to £3,500!!
Alarm bells started to ring. How could they reduce the price by £850? By quoting a ridiculously high price in the first place! Needless to say, in the end, I didn't make a purchase. I've found a local company offering the same quality with an alarm, courtesy light, obstacle detection panel and external override kit for £1,920. What a difference. I feel sorry for the folks that have been lured into parting with more of their hard-earned cash than they needed to.
Get two or three quotes before deciding on the one that is right for you. And avoid Crocodile, they just want to get as much of your cash as they can!!”
“We recently experienced the same as everyone has mentioned here before. The long talk on how fantastic the product is. He quoted just under 5k for two garage doors and that was with discount!. When he left I said, give it a day or so and they will ring with more discount....and sure enough they did. I thought these selling tactics were long gone....but we weren't fooled. We have chosen a local company who hasn't ripped us off. Just avoid this company.”
“Customer service- We were visited by a Crocodile service engineer whose name is Neil. He was very helpful and friendly. He very quickly solved our problem with the door, checked out the rest of the door, explained what had gone wrong and cheerily went off to his next call. It was very refreshing to meet someone who knew his business so well and was kind and helpful. Thankyou Neil & Crocodile.”
“I am pleased to say that I am extremely happy with the customer service provided & how promptly it was dealt with.
I minor mishap occurred on my behalf, I rang the customer service team & told them my issue.
I was advised that the problem would be sorted when an engineer was in my area …….. then I was thinking that it’s going to be weeks before it would be fixed!
How wrong I was!
I was called by an engineer not even 24 hours later to see if I would be home to address the problem.
Problem fixed in 10 minutes.
Very happy.”
“Very disappointed, Engineer said that I would feel the difference, that the garage would feel warmer. That certainly isn't true, it is much draughteer than my old door. I can see daylight under the door, not looking forward to the winter. Dust and leaves coming in from under the door.”
“I wish I had read the bad reviews on here before booking Crocodile for a quote. Funnily enough I have had almost identical experiences to many people on this site which shows this company to be unscrupulous and manipulative. Sales person turned up to quote which resulted in us sitting through a 1h presentation on the Crocodile garage door. Told us this was necessary as we would see how superior the Crocodile door is and that other "trade" people would just measure up and leave (exactly what I wanted to be honest). Sales person was very pushy, discredited all other garage doors and had many, many stories of other customers which we were uninterested in. Typed numbers into a comically big calculator and quoted us ~£4500 (for a single garage door?!). Before I could tell him this was absurd, he said well, I can see you've got a lot going on with your finances right now so I can give you the "winter discount" of 20% off even though its summer. This brought the price to ~£3600. We said this was way out our budget (we had told him from the start that £1500 was our max figure). He said "Crocodile don't like me doing this but.." and proceeded to give us some other kind of discount for there being another fitting in the area. This brought the price to a "dump the deal" price of £2800. (This was excluding door disposal as they charge £350 for that or £80 for them to chop it up - what a joke). We said that we would need time alone as a couple to consider this price (basically just wanted him out our house at this point). He was very reluctant to leave it there, pushed us to make a deposit of £290 to "secure the deal", but we eventually said he could call us later and we would give him a final answer. He even said "what will change between now and then with your finances?". He also tried to push their finance deals with 9 months 0% interest as this meant we could just pay £290 now and worry about the rest later, in his words! Finally managed to get him to leave, he rang at 3pm and we said no, way too expensive. Surprise, surprise, Crocodile sales team rang me this morning saying they could knock another £400 off and do it at "trade price"! Despite us being told the previous day that £2800 was a final offer and once he leaves it expires! I said no on the phone, Crocodile said bye and hung up. What an awful experience. I would warn anyone away from using this joke of a company. Can totally see how they could prey on vulnerable people. Sickening.”
