“I had a quote of £4165 for a single garage door from Mike. He then brought the price down to £3500 when I said the price was way too high. And later before he left, he gave an offer of £2500 which I didn't yield to. And today a lady from Crocodile's office gave me a price of £2250. This is a joke....price dropping from £4165 to 2250. I have my cctv footage of the garage door survey carried out by Mike.
I feel sorry for all other vulnerable people out there who might get ripped off by this company. Crocodile garage door - just like a crocodile waiting for its prey.”
“You bullied a 96 year old man to by doors at an exorbitant price, then tried to reduce same as ommercial but still charge vat. You are not nice people.”
“I’m highly satisfied 100 percent with my Rolling garage door from Crocodile, I’m an ex tradesmen and I can see Quality and professionalism in the 2 young men who fitted my door, they turned up about 10 minutes before the given time and started work immediately I would recommend Mark and Mark anytime, very clean and methodical, leaving my Garage much cleaner then before they started,”
“Price was good and delivery on schedule Customer experience throughout was excellent. Fitters Mark and Mark arrived on time and completed installation within three hours. Both fitters were extremely friendly and helpful. Would definitely recommend Crocodile.
Bill Hughes 08/03/2022”
“What they show in their brochure is not what you get!
I was left with a wind tunnel, but I was told if I wanted it to look like what is advertised it would be afurther £3k.
They also objected to me contacting trading standards, who are of the opinion they should supply what's shown.
I've also contacted the finance company & awaiting their reply, just glad I didn't pay upfront.”
“Do not use, various issues with this company from my personal poor experiences and do not come clean when responding to negative reviews. Overpriced and under designed so go elsewhere as there are a lot of more competitively priced companies out there!”
“My late husband and I purchased Crocodile Garage doors for our double garage in February 2019. Sadly, my husband passed away 6 months later and just recently I found myself in a position that one of the securing screws on the sensor on one of the doors became loose. I contacted Crocodile and cannot express too strongly how helpful these people, from the very friendly lady on the telephone to the engineer who called within 48 hours and with a very cheery smile "fixed" my problem immediately. It is so refreshing to receive such efficient and friendly service. Thank you so much.”
“On the day of fitting the team could not finish the work due to not having all the correct fittings and had to return the following week. On the day after fitting it rained and there were two leaks. We have contacted crocodile on many times to report the leaks and many weeks later the leaks have still not been fixed.”
“The salesman ( a very pleasant young man) quoted £4750 for a replacement double roller door yesterday. We declined the offer and he left. Today a lady from their office phoned and reduced the price to £2650. Very dodgy sales tequniques. We have ordered from a local supplier.”
“Salesman refused to leave my confused, elderly mother's house until she agreed to buy a veranda (with a bodged design) and gave a large deposit. Then when she subsequently said that she didn't want the veranda they refused to return the deposit. Crocodile are a bunch of predatory crocodiles. Avoid like the plague!”
“I read these reviews and I feel as though I have been dealing with a different company. This product gave us the opportunity to take advantage of our garden without the need for planning which a conservatory would. A conservatory would also impact on our surroundings more which the glass from top to bottom doesn’t. It also gives a modern feel. I found the company to be honest straight from the start regarding the price and payment plans if required. I wasn’t pushed in fact I was the one doing the pushing as I really wanted an opportunity to use our garden in a unique way. They came back and addressed any issues and the fitters were helpful and a pleasure to deal with. It’s so easy to complain these days and to try to get money back by destroying companies reputation with horrible reviews and maybe some of the negative reviews maybe genuine (it’s not easy parting with money when the job is finished - it would be lovely to have something for nothing) but I personally would recommend this company and a quality product. We live in a windy area and we have no issues with leaks etc.”
“Terrible company that makes appointment for installation then claims it was earliest week beginning …. temporary date and can take a few more weeks. Lies and totally unprofessional”
“If you have any sense you will not use this company. It is worth reporting to one of those BBC dodgy builders prorammes.
A lot went wrong with ours - the length of the installation, the quality of it, the fact they are not honest or diligent in communications and surveys, the price of the structure, etc. Stay away and keep your money as refunds are not easy!
Even if finished this is far from what it looks like in the pictures and marketing. A conservatory is a better value and the gaps will let insects/ wildlife in - not explained in the sales pitch. Doors are tricky to move and clean, you will have to replace this whole thing in few years even after spending thousands on it. The worst is that you are not dealing with people who are honest, just want a quick buck whatever you as a customer might have experienced! they keep deleting revies from their FB page and only publish the positive ones from Trustpilot... So they write those themselves? Sadly for you, can you control the internet and your unfortunate customers' views 24/7 Crocodiles!”
